Tracy Lehmann

Sales Operations Manager at VOSS
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Contact Information
us****@****om
(386) 825-5501
Location
Pleasant Prairie, Wisconsin, United States, US
Skills

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Bio

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Credentials

  • ACSS, Avaya Aura Contact Center
    Avaya

Experience

  • VOSS
    • United States
    • Telecommunications
    • 1 - 100 Employee
    • Sales Operations Manager
      • Nov 2022 - Present

    • Contact Center Specialist
      • Sep 2021 - Dec 2022

      LayerX Technologies was recently acquired by Voss Solutions. I'm very excited to be a part of the Voss Team and will continue to provide the same contact center services on the Avaya Aura Contact Center (AACC), Avaya Contact Center Select (ACCS) and Five9 products I did as a LayerX employee.

  • layerX Technologies
    • Global
    • Director Professional Services
      • Apr 2013 - Oct 2021

      In addition to my responsibilities as Subject Matter Expert - Avaya Aura Contact Center, I will be providing consultation, project management, and transition management services to Avaya Partners and customers. I look forward to building the Professional Services offering around the layerX applications. In addition to my responsibilities as Subject Matter Expert - Avaya Aura Contact Center, I will be providing consultation, project management, and transition management services to Avaya Partners and customers. I look forward to building the Professional Services offering around the layerX applications.

  • AGC Networks LLC
    • United States
    • Information Technology and Services
    • 1 - 100 Employee
    • Manager Contact Center Development
      • Sep 2012 - Apr 2013

  • Shared Technologies / Arrow S3
    • Irving, TX
    • Applications Integrator - Avaya Aura Contact Center
      • Jul 2006 - Sep 2012

      Subject Matter Expert - Avaya Aura Contact Center. I provided installation & deployment services for AACC software as well as consultation, design, programming and training on the entire suite. Worked with Avaya Design Team on Beta Trials; Worked with in-house development team to provide screen pop and other custom applications. 29+ years Telecom experience with 25+ years focus on Contact Center. Subject Matter Expert - Avaya Aura Contact Center. I provided installation & deployment services for AACC software as well as consultation, design, programming and training on the entire suite. Worked with Avaya Design Team on Beta Trials; Worked with in-house development team to provide screen pop and other custom applications. 29+ years Telecom experience with 25+ years focus on Contact Center.

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