Experience

Fyt Personal Training

• United States
• Wellness and Fitness Services
• 1 - 100 Employee

• Operations

  • Apr 2016 - Present

  - Designed, tested and implemented confirmation system for all bookings - Created macros and response processes for all types of inquiries from trainers and clients - Managed customer-service related tasks such as troubleshooting, managing payments, resolving complaints using Intercom - Trained and oversaw a specialist to onboard all incoming trainers and help them optimize their profiles - Improved both client and trainer experience on website by streamlining the interface, creating tutorials, optimizing booking processes - Analyzed customer trends and behaviors with data from MySQL and MongoDB to improve conversion rates - Integrated thousands of users from acquired and partnered sites using MySQL, Excel and other tools



Yoshida

• New York

• Digital Marketing Associate

  • Dec 2014 - Dec 2015

  - Develop, execute and analyze promotional campaigns for two restaurants to increase store traffic - Manage restaurants’ social media accounts to expand online presence and increase customer engagement - Update and maintain restaurants’ websites to promote the brand and image of each restaurant - Manage general press communications and media inquiries - Develop, execute and analyze promotional campaigns for two restaurants to increase store traffic - Manage restaurants’ social media accounts to expand online presence and increase customer engagement - Update and maintain restaurants’ websites to promote the brand and image of each restaurant - Manage general press communications and media inquiries



OKpanda Inc.

• United States
• E-learning
• 1 - 100 Employee

• Teacher/Consultant

  • Jun 2014 - Nov 2014

  - Analyzed and executed a new strategy for improving teaching efficiency and profitability - Reported directly to CEO and worked closely with team of seven in start-up environment; participated in daily stand-ups and discussions of sprint goals and OKRs - Taught English to Japanese speakers using text and voice, and experimented with new methods of content-based teaching - Completed ad-hoc tasks, such as translating text from Japanese to English, QA of apps, design of marketing material - Analyzed and executed a new strategy for improving teaching efficiency and profitability - Reported directly to CEO and worked closely with team of seven in start-up environment; participated in daily stand-ups and discussions of sprint goals and OKRs - Taught English to Japanese speakers using text and voice, and experimented with new methods of content-based teaching - Completed ad-hoc tasks, such as translating text from Japanese to English, QA of apps, design of marketing material



Smigin LLC

• Native Vietnamese Advisor

  • Jun 2014 - Jun 2014

  - Worked with small start-up team to make Vietnamese available as a translation option within the app, and localized the app content to Vietnamese - Translated Vietnamese text and recorded voice for over 1,000 phrases; advised on grammar and phonetics transcription - Worked with small start-up team to make Vietnamese available as a translation option within the app, and localized the app content to Vietnamese - Translated Vietnamese text and recorded voice for over 1,000 phrases; advised on grammar and phonetics transcription



Digital Humanities Initiative, Hamilton College

• Student Intern

  • Mar 2014 - May 2014

  - Created subtitles and dubbing for films in Japanese and English using Adobe Premiere - Contributed clips to DHI’s Comparative Japanese Film website, the first website to make rare film materials digitally available - Created subtitles and dubbing for films in Japanese and English using Adobe Premiere - Contributed clips to DHI’s Comparative Japanese Film website, the first website to make rare film materials digitally available



Consulate General of Vietnam in Japan

• General Assistant

  • May 2013 - Aug 2013

  - Worked directly with consul general - translated notarial documents and interpreted Japanese and Vietnamese - Organized various event for visiting Vietnamese musicians, and acted as interpreter for their day to day and performance needs - Tutored Vietnamese students in intermediate and advanced Japanese to help their daily and academic life - Worked directly with consul general - translated notarial documents and interpreted Japanese and Vietnamese - Organized various event for visiting Vietnamese musicians, and acted as interpreter for their day to day and performance needs - Tutored Vietnamese students in intermediate and advanced Japanese to help their daily and academic life



Various Publishers

• Hanoi, Vietnam

• Freelance Translator

  • May 2011 - Aug 2011

  Translated various non-fiction books relating to economics, such as “The Intelligent Investor”, Benjamin Graham. 350 pages Translated various non-fiction books relating to economics, such as “The Intelligent Investor”, Benjamin Graham. 350 pages