Employment Program Coordinator

• Jun 2023 - Present

General Store Manager

• Aug 2016 - Sep 2023

* Support and coach Managers, Supervisors, and Associates; ensures that policies and procedures are adhered to * Provide direction and motivate decision-making solutions for ongoing challenges * Strategic planning to ensure goals and metrics are achieved * Collaborate and motivate team to ensure financial goals are executed * Drive brand loyalty by adopting an experiential selling environment and build customer retention * Expert problem solving skills to overcome obstacles and challenges * Award-winning operational standards * Compliant with daily business operations * Accurate inventory levels for business success and consistency * Monthly budget management reporting * Visual brand consistency maintained daily * Actively coordinate and collaborate special events and promotions * Partner with Loss Prevention (LP) on updated policies and procedures * Ensures that all practices meet applicable legal requirements, policies and procedures * Evaluate daily operations and mentor team on best practices Show less

Assistant Store Manager

• Mar 2015 - Sep 2016

* Oversaw various key areas, including workforce, customer management, and product quality as well as store's financial performance and safety and security * Evaluated key company metrics to identify issues and areas for development * Assisted as store manager in executing initiatives to satisfy company's operational and organizational goals * Coached performance and offered feedback to enhance individual goals with discretion * Oversaw various key areas, including workforce, customer management, and product quality as well as store's financial performance and safety and security * Evaluated key company metrics to identify issues and areas for development * Assisted as store manager in executing initiatives to satisfy company's operational and organizational goals * Coached performance and offered feedback to enhance individual goals with discretion

Customer Service & Engagement Manager

• Mar 2014 - Aug 2014

* Executed monthly financial targets * Conducted daily audits to ensure customer satisfaction * Routinely supervised store staff * Responsible for onboarding, training, promoting and terminating store employees * Executed monthly financial targets * Conducted daily audits to ensure customer satisfaction * Routinely supervised store staff * Responsible for onboarding, training, promoting and terminating store employees

Crew Member

• Mar 2013 - Mar 2014

* Demonstrated expertise in pricing, signage, rotation, and cleanliness *according to store standards * Enhanced customer engagement on floor and during checkout process * Addressed and resolved complex issues * Pioneered with store manager on Neighborhood Shares Program for unsold merchandise to local charities * Demonstrated expertise in pricing, signage, rotation, and cleanliness according to store standards * Enhanced customer engagement on floor and during checkout process. *Addressed and resolved complex issues * Pioneered with store manager on Neighborhood Shares Program for unsold merchandise to local charities Show less

Marketing Analyst

• Apr 2005 - Nov 2010

* Generated and analyzed financial data and business trends * Formulated monthly client budgets and forecasts * Created and evaluated new business proposals and client reviews * Executed account management reporting enhancements and reconciliation projects * Generated and analyzed financial data and business trends * Formulated monthly client budgets and forecasts * Created and evaluated new business proposals and client reviews * Executed account management reporting enhancements and reconciliation projects

District Sales Process Coordinator

• Nov 2004 - Apr 2005

* Composed memoranda, reports and materials for business meetings * Systematized files and records * Provided work direction for administrative assistants * Arranged conference calls, meetings and travel arrangements * Managed customer order files. Monitored sales, allocations, finance and shipping to ensure orders were booked/billed correctly * Composed memoranda, reports and materials for business meetings * Systematized files and records * Provided work direction for administrative assistants * Arranged conference calls, meetings and travel arrangements * Managed customer order files. Monitored sales, allocations, finance and shipping to ensure orders were booked/billed correctly

Key Account Manager

• Jan 2001 - Dec 2004

* Managed order process in compliance with terms and conditions of client's requirements * Provided order acknowledgement, freight rates and quotes for clients * Reviewed pricing quotes, coordinated shipments and export documentation * Collaborated with accounting department * Supported customer inquiries, problem solving and product information * Traveled to trade shows throughout U.S. to promote new product * Managed order process in compliance with terms and conditions of client's requirements * Provided order acknowledgement, freight rates and quotes for clients * Reviewed pricing quotes, coordinated shipments and export documentation * Collaborated with accounting department * Supported customer inquiries, problem solving and product information * Traveled to trade shows throughout U.S. to promote new product