Experience

Handi Medical Supply, Inc

• United States
• Medical Equipment Manufacturing
• 1 - 100 Employee

• Documentation Specialist

  • Apr 2018 - Present

  Independently manage the data documentation received via fax, emails and calls from clinics, hospitals, care facilities • Proofread and identify any corrections needed on documentation and coordinate with physicians and clients to complete the needed changes, to comply with insurance and state programs • Contact medical staff and patients to resolve and expedite the documentation process and satisfactorily meet their needs for payment approval • Cooperatively work with other departments to ensure prompt service and compliance with regulatory agencies.



Medsource, LLC

• Hospitals and Health Care
• 1 - 100 Employee

• Customer Service Representative

  • Aug 2017 - Feb 2018

  -Determine if a patient’s insurance will cover replacement parts, make the correct notes, sales order, and ship items.-Correspond over email and phone with patients regarding their orders and answer any questions they have about the products.-Assist with entering UPS delivery tickets into the system and confirming orders to send to the billing department.-Manage and correct all issues with sales orders, insurance information, patient demographics, doctor information, and missing delivery tickets.-Upload all the marketing representatives’ daily spreadsheets and canceled orders into a shared drive for them to view.

• Marketing Intern

  • May 2017 - Aug 2017

  -Update and manage the organization’s blog and YouTube channel-Reach out to third party companies to partner and do business with to expand the organization further-Manage the live chat system to assist patients with any questions they have and regarding product information-Add and update information for marketing representatives into the system and doctor’s information



Illinois State University

• United States
• Higher Education
• 700 & Above Employee

• Student Worker in the Dean of Students Office

  • Aug 2015 - Jul 2017

  -Perform daily operations of answering phone calls, providing assistance to students and parents with personal and campus concerns and crises. -Scheduling appointments and meetings for Deans, staff/faculty and student organizations. -Complete assigned tasks which include spreadsheet, data entry, paperwork for the Deans and student attorney.-Document student absences and bereavement notifications and notify faculty.-Drop off, pick up, organize and distribute mail.

• Student Worker in the Student Activities and Involvement Office

  • Aug 2015 - May 2017

  -Execute daily operations of answering phone calls, respond and organize emails, schedule appointments for student groups. -Providing assistance to walk-in students and student club members.-Assist with and answer questions regarding on-campus events and insuring all materials for the events are complete. -Manage incoming student organization mail and notify organization leaders.



Lincoln Land Community College

• United States
• Higher Education
• 400 - 500 Employee

• Student Worker in the Student Life Office

  • Aug 2013 - Aug 2015

  -Execute daily operations of answering phone calls, providing assistance to students, student club members and filing paperwork. -Provide assistance at various campus events. -Execute weekly maintenance of campus postings and ensure all materials are current. -Execute daily operations of answering phone calls, providing assistance to students, student club members and filing paperwork. -Provide assistance at various campus events. -Execute weekly maintenance of campus postings and ensure all materials are current.