Experience

CoverMyMeds

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Director Project Management Office

  • Mar 2019 - Present

  Responsible for the Software Development Project Management Office, leading a team of 8 IT Project Managers responsible for the delivery of key business and technical initiatives from definition, execution, and implementation. This position included concept identification, requirement definition, budget estimation and tracking, schedule definition and tracking, risk identification and mitigation, resourcing, cross functional team management, vendor management, and customer management.

• Project Director

  • Jun 2011 - Mar 2019

  Project Director responsible for the delivery of key business and technical initiatives from definition, execution, and implementation. This position included concept identification, requirement definition, budget estimation and tracking, schedule definition and tracking, risk identification and mitigation, resourcing, cross functional team management, vendor management, and customer management.

• Senior Project Manager

  • Jan 2006 - Jun 2011

  Project Manager responsible for the delivery of key business and technical initiatives from definition, execution, and implementation. This position included concept identification, requirement definition, budget estimation and tracking, schedule definition and tracking, risk identification and mitigation, resourcing, cross functional team management, vendor management, and customer management.

• Project Manager

  • Jan 2003 - Jan 2006

  Project Manager responsible for the delivery of key business and technical initiatives from definition, execution, and implementation. This position included concept identification, requirement definition, budget estimation and tracking, schedule definition and tracking, risk identification and mitigation, resourcing, cross functional team management, vendor management, and customer management.

• Manager, Solution Implementations

  • Dec 1999 - Jan 2003

  Responsible for the management of a team of 7 solutions implementation analysts and account managers. The team was responsible for customer engagement, account management, solution analysis, configuration, and implementation. Team provided customer reporting and analysis, customer satisfaction surveys, and ongoing solution analysis, recommendations, implementation, and troubleshooting.

• Account Manager

  • Jun 1998 - Dec 1999

  Account Manager and Implementation Specialists for supported customers and products. Responsible for the implementation, maintenance, troubleshooting, and reporting for key products for assigned customers.

• Product Production Manager

  • Dec 1995 - Jun 1998

  Responsible for the implementation, maintenance, and customer support of critical production applications. This including customer service, product implementation, account management, issue troubleshooting and resolution, user acceptance testing, KPI definition, tracking, and reporting.

• Help Desk Specialist

  • Mar 1995 - Nov 1995

  Responsible for receiving inbound customer calls related to real time pharmacy benefit transactions for the purposes of troubleshooting and resolving issues. Maintain specific KPIs relating to support center goals, including call work flow, talk time, resolution time, customer satisfaction, and quality standards.