Experience

Urgo Hotels and Resorts

• United States
• Hospitality
• 1 - 100 Employee

• Regional Sales Manager

  • Mar 2019 - Present



Loews Hotels & Co

• United States
• Hospitality
• 700 & Above Employee

• Sales Manager

  • Jul 2011 - Mar 2019

  * Develop and maintain an account base, as designated by the Director of Sales & Marketing, to achieve hotel revenue goals. * Be responsible for and implement a sales action plan for the development of the designated market segments associated with this position. This includes telephone and direct mail solicitation, personal sales call program, related sales trips, trade show participation, entertainment and consortia marketing promotions. * Identify peaks and valleys of business and create promotional opportunities with key third party vendors in order to maximize occupancy and rates * Initiate and respond promptly to all RFPs and inquiries, as well as correspondence from clients, prospects and lead referrals. * Respond promptly to requests by Director of Sales & Marketing for reports and other assignments. * Develop working relationship with hotel department heads and operational areas, especially Revenue Management. * Provide weekly and monthly reports of sales calls and marketing actions as requested by Hotel management. * Efficiently manage time and processing of paperwork, files and reports. * Achieve annual goals as designated by the Director of Sales & Marketing.



Aloft Montreal Airport

• Canada
• Hospitality
• 1 - 100 Employee

• Guest Services Sales Manager

  • Sep 2008 - Jul 2011

  * Manage any conference room queries for meeting requirements and draft all contracts.* Solicitation and management of SMERF market at the hotel in order to attain budgeted numbers.* Manage any cocktails and receptions sought out by client and ensure that all details are properly planned and communicated to other hotel departments.* Conduct site meetings with clients and explain to them all services available to them.* Produce and distribute meeting summaries and let all concerned departments know of any changes.* Book room blocks and manage any changes throughout the course of the event while working with the front desk manager.* Prepare any promotional collateral in relation to the hotel and attend to VIP’s requests at the property.* Organize and host promotional events at the property as well as manage all social media sites.* Created and put into practice new procedures for front desk, food and beverage department and administrative offices.* Manage all aspects of inventory control and created and applied a price policy for all food and beverage services.* Manage all A/R accounts as well as update and control all travel agents’ commissions.* Organize employee functions (holiday parties, meetings).* Answer any guest queries in terms of billing and accounting.* Use of Microsoft Office for any collateral and reports as well as the Galaxy PMS System for any hotel queries.



Novotel Montreal Airport

• Front Desk Agent

  • Dec 2007 - Sep 2008

  * Answered the telephone and made reservations.* Increased sales by up selling rooms and hotel services* Saw to guest check-ins, questions and completed all related transactions.* Balanced cash. * Answered the telephone and made reservations.* Increased sales by up selling rooms and hotel services* Saw to guest check-ins, questions and completed all related transactions.* Balanced cash.