Experience

City of Clarksville

• United States
• Government Administration
• 100 - 200 Employee

• Utilities Customer Service Manager

  • Dec 2021 - Present

• Customer Service Supervisor

  • Dec 2000 - Dec 2021

  Supervise lower level employees, maintain department records, and resolve customer complaints. Scheduling work hours; preparing daily accounting records; adjusting bills; responding to customer complaints and resolving errors; running reports; maintaining departmental records.Prioritizing and assigning work; conducting performance evaluations; ensuring staff are trained; ensuring that employees follow policies and procedures; maintaining a healthy and safe working environment; and making hiring, termination, and disciplinary recommendations.Respond to requests for information from the public and resolves complex problems related to customer dissatisfaction which includes adjusting bills, resolving errors, setting up accounts with exemptions, and performing related duties.Prepare and maintain operational records and reports.