Experience

Roost DC

• United States
• Real Estate
• 1 - 100 Employee

• Customer Experience Specialist

  • Apr 2018 - Present



Capitol Concierge Inc.

• United States
• Hospitality
• 100 - 200 Employee

• Concierge Manager

  • Sep 2016 - Apr 2018

  Concierge Manager for a luxury condominium building with 425 units. Plan and coordinate planning tenant appreciation parties. (planning tenant appreciation parties)Supervise, train, and coordinate schedules for team of eight people.Delivers superior customer service to all residents and visitors. Answers the phone promptly and efficiently and direct calls to the proper personnel.Coordinate with property management with issuing parking passes, key fobs, processing maintenance request and other administrative duties as assigned. Maintaining building community calendar. Receives process and tracks all packages and mail for residents and the building.Responsible for handle all emergencies according to the guidelines established by the building. Conducts monthly meetings with the clients, team, and company.



Planned Companies

• United States
• Real Estate
• 400 - 500 Employee

• Lead Concierge

  • Jun 2013 - Sep 2016

  Concierge Manager for a luxury condominium building with 425 units. Supervise, train, and coordinate schedules for a team of eight people.Delivers superior customer service to all residents and visitors. Answers the phone promptly and efficiently, and direct calls to the proper personnel.Coordinate with property management with issuing parking passes, key fobs, processing maintenance requests, and other administrative duties as assigned. Maintaining building community calendar. Receives process and tracks all packages and mail for residents and the building.Responsible for handle all emergencies according to the guidelines established by the building. Conducts monthly meetings with the clients, team, and company.



Only One Plus One Investment Group LLC,

• Entrepreneur/Property Owner

  • Sep 2004 - Feb 2013

  Owned & managed a small portfolio of single-family dwellings and multi-family properties.Calculated budget for daily operation and upcoming improvement projects. Marketed vacancies by advertising and obtaining referrals from prospective tenants.Established rental rate by conducting a comparison of local properties and amenities.Investigated and resolved tenant complaints.Enforce property rules and regulations. Negotiated leases with tenants; collected rents and managed rental payment records.Coordinated all repairs, renovations, and routine maintenance.



Capital Concierge

• Consumer Services
• 1 - 100 Employee

• Concierge

  • Dec 2009 - Dec 2010

  Demonstrated proficiencies in telephone and front-desk reception within a high-volume environment. Greeting visitors, contractors and vendor ensuring they are signed in and directed to the appropriate party.Providing resident services (reserving taxi, accepting deliveries, selling movie tickets and postal stamps).Insuring the security of residents, building and company property.



Baker Botts

• United States
• Law Practice
• 700 & Above Employee

• Administrative Assistant

  • Jul 2000 - Dec 2010

  Served as the point of contact for the office and responding to a wide variety of inquiries via phone, email, and in-person. Assisted Office Services Manager with calculating employee time, scheduling employee leave and other administrative duties as assigned. Responsible for responding to all incoming correspondence. Maintained, ordered, and organized office supply inventory.Coordinated building repairs, maintenance requests, and scheduled service for office equipment.Maintained vendor relations. Reconciled vendor invoices, invoices for correct billing information for delivery charges, as well as client account charges. Prepared offices for new lawyers and visitors. Backed up support for the reception, mail distribution, and copy department.