Professional Services Consultant

• Apr 2021 - Present

Learning Consultant

• Jul 2019 - Feb 2021

Facilitated public webinars on use and implementation of iFirm Suite of software. Collaborated with Professional Service team members to assure quality professional presentations and delivery of material. Participated in cross-team and cross-department meetings to ensure up-to-date and quality training for clients. • Designed and delivered custom training for clients to develop best practices using our software. • Assisted clients with data migration into iFirm suite. • Onboarded small-to-medium accounting firms to iFirm suite. • Managed and monitored client data using in-house databases. Show less

Corporate Trainer

• Mar 2017 - Mar 2019

Facilitated training classes for both retail and banking customer service-based lines of business. Designed and delivered training modules using storyboards to introduce new policies and procedures to customer service representatives in both classroom and e-learning formats. Designed and delivered remedial training modules using storyboards to address and reduce knowledge and skill gaps in tenured customer service representative performance. Used a variety of software to create, design and deliver training material, including PowerPoint, SharePoint and other LMS systems. Conducted thorough needs analysis of both new hire and specialty training procedures and material, and generated proposals and plans to address current needs and targets. Collaborated with Subject Matter Experts in curriculum design, storyboard implementation, and Quality Assurance to create and implement additional curriculum, activities and assessments based on needs analysis studies. Used a variety of instructional design models including ADDIE and backward design, depending on the training goals and data from needs analysis. Implemented gamification of learning principles when designing curriculum and activities to maximize retention and comprehension of training material. Used other various approaches to adult learning, such as Bloom's taxonomy, when designing and delivering training material. Worked effectively with internal and client-based stakeholders to ensure compliance with company and client mandates and high quality delivery of training procedures and materials. Show less

Professor

• Sep 2010 - 2016

I taught between three to four sections of Liberal Studies courses per semester, including Group Dynamics, Applied Organizational Behaviour, Applied Ethics and introductory philosophy to both diploma and degree level students. I designed lesson plans, assignments, activities and examinations to engage the students in the course material and to ensure successful completion of the courses. I have taught students from a variety of cultural, ethnic and educational backgrounds, from recent high school graduates to mature students with advanced credentials. I have extensive experience working with learning management software, and including various mediums for delivery of course material. I have experience implementing and working within AODA guidelines for course delivery. I have worked as part of a team of instructors to monitor, refine and develop curriculum and course delivery. I successfully and effectively liaised with Accessibility Services to ensure inclusive, available and accessible course content and evaluative criteria. Show less

Lecturer

• 2006 - 2011

I delivered a variety of philosophy courses to both philosophy majors and non-philosophy majors, including students in science and engineering. These courses include general introduction, metaphysics and epistemology, ethics, and applied ethics. I designed lectures, lesson plans, syllabi, assignments, exams, and activities for classes ranging from 25 to 120 students. I conducted regular literature reviews of current and seminal philosophical and humanities publications to ensure the highest quality of course materials were available to students. I selected the textbook and course materials, and design a reading list for students. I successfully liaised with the library, learning centre and accessibility services to ensure prompt and effective access to course material was available to all students. Show less

Fundraiser

• Sep 2004 - Sep 2005

Contacting almuni to secure donations to the University for a variety of endeavors, including new buildings and campus expansion. Contacting almuni to secure donations to the University for a variety of endeavors, including new buildings and campus expansion.