Experience

Mt. Hood Community College

• United States
• Higher Education
• 500 - 600 Employee

• Admission and Transcript Specialist

  • Apr 2018 - Present

  Assist the team of Admissions, Registration and Records in performing essential services for students including enrollment, transcript processing, and maintaining accurate student records. Assist the team of Admissions, Registration and Records in performing essential services for students including enrollment, transcript processing, and maintaining accurate student records.



Airport Van Rental

• Portland, Oregon Area

• Rental Sales Agent

  • Mar 2014 - Present

   Increased revenue by persuasively offering the company’s products and services to all customers. Wrote accurate contracts and secured payment customer-selected products. Released deposits for successful check-ins. Reduced loss by noting damage.  Supported the General Manager by writing claims, drafting correspondence, compiling data, and drafting presentations.  Assisted with training, implemented policy, collaborated with team-members to create effective service protocols.  Supported co-workers with data-entry, shuttling, cleaning, fleet planning, skill-building, communications and client support.



Hertz

• Portland, Oregon Area

• Customer Service Representative

  • May 2011 - Mar 2014

   Skillfully assisted area manager, location managers and other Hertz team members with fleet movements, customer pick-ups, and car preparation at multiple offices.  Reliably reported fleet conditions to appropriate personnel including vehicle damage, expired registrations and faxing records for completed oil-changes.  Enthusiastically interacted with customers and co-workers to provide a pleasant work environment and excellent customer service.  Skillfully assisted area manager, location managers and other Hertz team members with fleet movements, customer pick-ups, and car preparation at multiple offices.  Reliably reported fleet conditions to appropriate personnel including vehicle damage, expired registrations and faxing records for completed oil-changes.  Enthusiastically interacted with customers and co-workers to provide a pleasant work environment and excellent customer service.



Personal Home Care

• Portland, Oregon Area

• Personal Assistant

  • May 2007 - May 2008

   Assisted an elderly, post-stroke client with shopping, appointments & light housekeeping.  Proactively worked to ensure client’s safety in a variety of environments.  Successfully developed communication between myself & my client to accommodate her memory-loss & limited verbal expression; facilitated constructive interactions between my client & others.  Assisted an elderly, post-stroke client with shopping, appointments & light housekeeping.  Proactively worked to ensure client’s safety in a variety of environments.  Successfully developed communication between myself & my client to accommodate her memory-loss & limited verbal expression; facilitated constructive interactions between my client & others.



Rex L. Walker Plumbing

• Portland, Oregon Area

• Office Manager

  • Jan 1997 - Jan 2003

   Efficiently managed multiple phone lines in fast-paced environment. Handled all incoming calls for plumbing needs, as well as inquiries for employer’s residential-rental business. Dispatched plumbers and priced work orders by phone.  Expertly evaluated customers’ service needs utilizing my knowledge of plumbing systems & components. Applied my experience & understanding to assess customers’ concerns & provide quality solutions.  Developed product knowledge to best assist customers with fixture selections. Researched design-specifications & product availability. Coordinated with general contractors & plumbers for installation.  Wrote proposals for prospective plumbing work; drew-up detailed contracts for pending work. Maintained business correspondence.



Gresham-Barlow School District 10J

• Portland, Oregon Area

• Substitute Secretary/Receptionist

  • Apr 1992 - Jan 1997

   Facilitated special projects for the district office, schools & print shop. Adeptly executed complex assignments.  Capably supported public, student & staff needs in busy school offices while answering phones, conveying messages, sorting mail, filing & copying.  Facilitated special projects for the district office, schools & print shop. Adeptly executed complex assignments.  Capably supported public, student & staff needs in busy school offices while answering phones, conveying messages, sorting mail, filing & copying.