Experience

iCoreConnect (NASDAQ: ICCT)

• United States
• Software Development
• 1 - 100 Employee

• Director of Training

  • Feb 2017 - Present

  Ocoee, Florida, United States Direct the training and delivery of multiple SAAS healthcare software solutions. Provide all client training from introduction to continued post-live support. Evaluate client workflow and procedures for personalized implementation and training. Manage client relationship, experience, and satisfaction. Design and edit curriculum; envision, script, record, and carryout a full suite of professional training videos and content from conception to production. Train-the-trainer… Show more Direct the training and delivery of multiple SAAS healthcare software solutions. Provide all client training from introduction to continued post-live support. Evaluate client workflow and procedures for personalized implementation and training. Manage client relationship, experience, and satisfaction. Design and edit curriculum; envision, script, record, and carryout a full suite of professional training videos and content from conception to production. Train-the-trainer, staff development, and team building across divisions. iCoreConnect (NASDAQ: ICCT) is a cloud-based software and technology company focused on increasing workflow productivity and customer profitability through its enterprise & healthcare workflow platform of applications and services. Our software has been intensively vetted and awarded more than 100 agreements among state dental and medical associations. Show less



Greenville Health Systems

• United States
• Hospitals and Health Care

• EPIC Credentialed Trainer, Consultant

  • Oct 2015 - Nov 2016

  Greenville, South Carolina Area • Credentialed in ORDERS: IP Provider, presenting various departments, including guiding the Physician Personalization Labs through GO LIVE • CLINDOC Trainer: Edited and created curriculum where needed, collaborated with department managers and analysts throughout the implementation • Utilized for my soft skills specialty and generational learning differences expertise to assist the many ‘seasoned’ staff with the learning curve of technology • Invited back to train ORDERS… Show more • Credentialed in ORDERS: IP Provider, presenting various departments, including guiding the Physician Personalization Labs through GO LIVE • CLINDOC Trainer: Edited and created curriculum where needed, collaborated with department managers and analysts throughout the implementation • Utilized for my soft skills specialty and generational learning differences expertise to assist the many ‘seasoned’ staff with the learning curve of technology • Invited back to train ORDERS CLINDOC at newly acquired hospital; ORDERS team lead • Given lead presenting all Physician Personalization Labs • Second 4-week GO LIVE experience Show less



Spartanburg Regional Healthcare System

• United States
• Hospitals and Health Care
• 700 & Above Employee

• EPIC Training Consultant

  • Mar 2016 - Jun 2016

  Spartanburg, SC Epic Analyst performing Technical Dress Rehearsal waves I & II & III testing implementation in all Ambulatory and In-Patient facilities.



Truelifematters.com

• TRAINER - NATIONAL SPEAKER

  • Jan 2006 - Jun 2016

  United States • Trainer for local professionals, schools, colleges, and non-profits • Family and Marriage Coaching through a wildly unique relationship enrichment program THE DANCE OF MARRIAGE • Creates, markets, and delivers curriculum for soft skills training including: Customer Service 101, Team Building Across the Generations, Communication Skills, Dressing for Success, and Manners for Millennials • Speaks as guest keynote and/or emcee for various retreats and organizations with a specialty in… Show more • Trainer for local professionals, schools, colleges, and non-profits • Family and Marriage Coaching through a wildly unique relationship enrichment program THE DANCE OF MARRIAGE • Creates, markets, and delivers curriculum for soft skills training including: Customer Service 101, Team Building Across the Generations, Communication Skills, Dressing for Success, and Manners for Millennials • Speaks as guest keynote and/or emcee for various retreats and organizations with a specialty in the topics unique to women Show less



Main Street Family Services, 501c3

• PRINCIPLE TRAINER, Board Member

  • Jun 2011 - Jan 2016

  Simpsonville, SC Contributions: • Principal trainer, speaker, curriculum writer, responsible for grant writing, marketing, public relations and rapport development with supporters Main Street Family Services exists to strengthen families and develop community by providing services and resources and by fostering partnerships within the community; which help families connect, children flourish, teens relate and seniors fellowship, and creates an atmosphere of learning, love and hope.



Shannon Forest Christian School

• United States
• Higher Education
• 1 - 100 Employee

• ENRICHMENT COORDINATOR

  • 2013 - 2014

  Greenville, South Carolina Area Responsibilities: • Directed all outside the school day programming, producing multiple streams of revenue • Overhauled an aftercare program, dramatically increasing profitability • Envisioned and directed a successful 8-week Summer Camp • Rallied a dozen community volunteer organizations and acquired new vendors • Hired, trained, scheduled, and managed staff • Compiled a staff handbook for best practices, emergency procedures, job duties, and expectations



Creative Memories

• Photography
• 1 - 100 Employee

• Senior Team Manager

  • Jan 1995 - Jun 2012

  Greater Minneapolis-St. Paul Area • Top 1% of 60,000 consultants in sales and recruiting for 15 years • Personally recruited and trained over 100+ consultants in selling skills, administrative strategies, and various issues of business development • Earned seven incentive trips based on productivity • Invited as guest to World Headquarters on multiple projects • Spoke at various conventions and trainings • Featured in and co-promoted a full-length documentary and marketing movie… Show more • Top 1% of 60,000 consultants in sales and recruiting for 15 years • Personally recruited and trained over 100+ consultants in selling skills, administrative strategies, and various issues of business development • Earned seven incentive trips based on productivity • Invited as guest to World Headquarters on multiple projects • Spoke at various conventions and trainings • Featured in and co-promoted a full-length documentary and marketing movie, Scrapped (www.scrappedmovie.com) Show less



Arthur Murray Studios

• United States
• Entertainment Providers

• MANAGER OF TRAINING and DEVELOPMENT

  • Jan 1984 - Jan 1990

  Greater Minneapolis-St. Paul Area Contributions include: . Received highest leadership awards three years in a row . Personally responsible for over $300,000 in annual sales . Train the Trainer; Hired, trained and managed staff - training topics included teaching proficiency, sales, people skills, social etiquette, and dance technique