Tracy DeSpain
Paralegal - Healthcare at Nevro- Claim this Profile
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Bio
Josh Jeppson
It is my pleasure to write this letter of recommendation for Tracy DeSpain. I worked with Tracy at Nevro Corporation where we worked together to help people suffering from chronic pain. I covered the Utah territory and it was my job to help find patients who were good candidates for HF10 Spinal Cord Stimulators. When HF10 Therapy was new, insurance companies often denied the prior-auth request calling HF10 experimental and investigational. Many times, these denials would come within just days of the patient's surgery date. Fortunately, I had Tracy as my appeals specialist. During my time at Nevro, we never had a patient miss their surgery date in Utah, because of a denial. Her knowledge, passion, sense of urgency, and attention to detail got the job done every time. I never had to worry or wonder if it was getting done, because she would always follow up with me. Tracy was professional and articulate in her communications with physicians and payors. She is a great communicator and hard worker! It was great to have her on our team and I would wholeheartedly recommend her to any organization.
Amber Kennedy
I’ve worked with Tracy on several occasions. Not only is she knowledgeable, but she works with a sense of urgency in every situation. I recommend her highly!
Josh Jeppson
It is my pleasure to write this letter of recommendation for Tracy DeSpain. I worked with Tracy at Nevro Corporation where we worked together to help people suffering from chronic pain. I covered the Utah territory and it was my job to help find patients who were good candidates for HF10 Spinal Cord Stimulators. When HF10 Therapy was new, insurance companies often denied the prior-auth request calling HF10 experimental and investigational. Many times, these denials would come within just days of the patient's surgery date. Fortunately, I had Tracy as my appeals specialist. During my time at Nevro, we never had a patient miss their surgery date in Utah, because of a denial. Her knowledge, passion, sense of urgency, and attention to detail got the job done every time. I never had to worry or wonder if it was getting done, because she would always follow up with me. Tracy was professional and articulate in her communications with physicians and payors. She is a great communicator and hard worker! It was great to have her on our team and I would wholeheartedly recommend her to any organization.
Amber Kennedy
I’ve worked with Tracy on several occasions. Not only is she knowledgeable, but she works with a sense of urgency in every situation. I recommend her highly!
Josh Jeppson
It is my pleasure to write this letter of recommendation for Tracy DeSpain. I worked with Tracy at Nevro Corporation where we worked together to help people suffering from chronic pain. I covered the Utah territory and it was my job to help find patients who were good candidates for HF10 Spinal Cord Stimulators. When HF10 Therapy was new, insurance companies often denied the prior-auth request calling HF10 experimental and investigational. Many times, these denials would come within just days of the patient's surgery date. Fortunately, I had Tracy as my appeals specialist. During my time at Nevro, we never had a patient miss their surgery date in Utah, because of a denial. Her knowledge, passion, sense of urgency, and attention to detail got the job done every time. I never had to worry or wonder if it was getting done, because she would always follow up with me. Tracy was professional and articulate in her communications with physicians and payors. She is a great communicator and hard worker! It was great to have her on our team and I would wholeheartedly recommend her to any organization.
Amber Kennedy
I’ve worked with Tracy on several occasions. Not only is she knowledgeable, but she works with a sense of urgency in every situation. I recommend her highly!
Josh Jeppson
It is my pleasure to write this letter of recommendation for Tracy DeSpain. I worked with Tracy at Nevro Corporation where we worked together to help people suffering from chronic pain. I covered the Utah territory and it was my job to help find patients who were good candidates for HF10 Spinal Cord Stimulators. When HF10 Therapy was new, insurance companies often denied the prior-auth request calling HF10 experimental and investigational. Many times, these denials would come within just days of the patient's surgery date. Fortunately, I had Tracy as my appeals specialist. During my time at Nevro, we never had a patient miss their surgery date in Utah, because of a denial. Her knowledge, passion, sense of urgency, and attention to detail got the job done every time. I never had to worry or wonder if it was getting done, because she would always follow up with me. Tracy was professional and articulate in her communications with physicians and payors. She is a great communicator and hard worker! It was great to have her on our team and I would wholeheartedly recommend her to any organization.
Amber Kennedy
I’ve worked with Tracy on several occasions. Not only is she knowledgeable, but she works with a sense of urgency in every situation. I recommend her highly!
Credentials
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Decision-Making in High-Stress Situations
LinkedInJun, 2020- Nov, 2024 -
The Six Morning Habits of High Performers
LinkedInJun, 2020- Nov, 2024 -
GCP
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Experience
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Nevro
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United States
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Medical Equipment Manufacturing
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700 & Above Employee
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Paralegal - Healthcare
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Nov 2016 - Present
NEVRO, Redwood City, CA 2021 - Present FDA New Indication Leader Sole team member chosen to deliver physician support with new payer indication for spinal cord stimulator patients for new painful diabetic neuropathy. Develop departmental training program and execute to include existing and newly hired staff for painful diabetic neuropathy. Develop and execute training program for existing staff for new FDA approval indications, conduct instructional training to ‘Train the Trainer’ within the team. Maintain 70% approval rating at first level submission for new coverage indication painful diabetic neuropathy Provide immediate physician support and visibility to provider and sales staff regarding payer coverage indications as well as support existing coverage indications. Go to person for internal and external questions regarding payer coverage, prior authorization, billing, and appeals. Healthcare Paralegal Lead 2016-2021 Deliver physician support with denied spinal cord stimulator patients. Manage all encompassing departmental training program from development to execution to include existing and newly hired staff. Develop and execute training program for existing staff, conduct instructional classes and assess retention by using departmental evaluation testing. Streamline system that improves staff workflow by implementing departmental database improvements and developing QuickBase workflow improvements Provide immediate physician order visibility and eliminated fax option by creating distinct provider portal. Show less
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Newport Beach Headache and Pain
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Newport Beach, CA
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Director, Clinical Operations/Clinical Research Coordinator
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2014 - 2016
Delivered full practice valuation, staff assessment, and training and systems needs for all newly acquired medical provider offices. Oversaw operational systems and led medical groups, departments and personnel. Maintained computer software selection and upgrades. • Administered recruiting, file maintenance, data entry and programming for 5 clinical research studies ensuring compliance with all state and federal regulations. • Increased authorizations for Worker’s Compensation and commercial payers by developing authorization work team improvements, • Handled company-wide training to include 5 clinical offices and corporate staff training and providers. • Conducted FDA (Food and Drug Administration) audit that did not reveal negative findings for spinal cord stimulator clinical trial, resulting in passage of audit. • Ensured excellence in customer service by handling all employee development and training. Key Project: IT System Development/Workflow Identified system conversion necessary to bring practice up-to- date on PQRS (Physician Quality Reporting System) to Medicare, and pain management templates for EMR/EHRs system. Trained staff on newly implemented system. • Streamlined office visit intake for back office staff and physicians by developing template(s) for evaluating pain management. • Decreased denial ratio up to 50% by originating Worker’s Compensation template(s) to capture all necessary data for patient reporting to carrier. Show less
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Vertos Medical
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United States
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Medical Equipment Manufacturing
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100 - 200 Employee
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Manager, Appeals Team
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2012 - 2014
Maintained day-to-day operations. Handled system conversion and department development from ground floor. Built and managed appeals team department for company-wide sales support. Key Project: National Coverage Audit Authored letters challenging CMS (Center for Medicaid/Medicare Services) on critical coverage outcomes. Achieved NCD (National Coverage Determination) that allowed clinical study to gather data on product efficacy. Key Project: Appeals Process Implementation Hired, trained and developed staff. Created Letters of Appeals based on payer policy. Reviewed provider Account Receivable invoices and provided payment assessment. Facilitated system conversion from Excel format to Web- based program, Salesforce. Engaged in conference calls with providers for education and payment goals. Show less
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Education
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2009 - 2011
South Coast College
AA, Paralegal -
2016 - 2018
Southern New Hampshire University
Bachelor's degree, Health/Health Care Administration/Management
Community
