Member

• May 2021 - Present

IT Operations Manager - Promotion

• May 2020 - Present

Provide leadership, guidance, and mentorship to a team of IT professionals, including technicians, system administrators, and clinical support staff, fostering a culture of continuous learning and professionaldevelopment in healthcare IT.Set clear objectives, monitor performance, and provide regular feedback to ensure the team'seffectiveness and professional development.Develop and implement IT strategies, policies, and procedures to ensure efficient operations, regulatorycompliance, minimized risks and data security.Oversee the management of healthcare informatics systems, including EHR, CPOE, and CDSS, HIE, EDIensuring seamless integration and usability across clinical workflows.Collaborate with cross-functional teams, including physicians, support staff, administrators, and codingstaff, to align technology solutions with healthcare processes and business objectives.Manage vendor relationships and negotiated contracts for healthcare IT systems, interoperabilitysolutions, and third-party services, ensuring cost-effective procurement and implementation.Implement HL7 & FHIR interfaces standards for seamless data exchange and interoperability betweenhealthcare systems. This includes EDI set up to PACSDevelop and deliver training programs for healthcare staff on IT systems, clinical applications, compliance requirements including Hi-Tech Act, 21st Century Cures act and quality measures such as CMS, HEDIS, UDS, and PCMH.Manage projects from initiation to completion, ensuring adherence to timelines, budgets, and qualitystandards.Utilize SQL, Practice Analytics, GW Insights for data analysis, reporting, and database management tosupport decision-making and performance improvement initiatives. Show less

Healthcare Data Analyst - Promotion

• Jul 2019 - May 2020

Clinical Software Trainer - Promotion

• Mar 2018 - Jul 2019

IT System Analyst

• Jun 2016 - Mar 2018

IT Admin Asst.

• Jun 2015 - Jun 2016

Data Analyst

• Jul 2012 - Jun 2015

Worked and Collaborated with HCN and the Childrens Trust to Secure several high dollar grants for the Health Connect in our Schools Program.Collaborated with Miami Dade School Principals to develop standardized procedures to ensure all HCIOS clinics incorporated guidelines per FERPA.Developed/Maintained several Policies and Procedures for the School Based Program.Developed IEHR Documentation procedures for HCIOS which successfully reduced documentation errors by 96%Hired/Trained all new Hires Collaborated with HCN and tested HCIOS environment to identify and correct system errors. Tracked/Ordered all Inventory and purchasesDeveloped tool to easily track and identify all users that required Finger printing renewal in addition to Annual Review Tracking which led to 100% compliance at every review.Automated several Forms for easy collection and data storing.Performed several walkthroughs, audits and Infection control audits of clinical sites.Assisted Infection control Director in performing CPR Courses and developed process for tracking all annual staff CPR courses/renewals.Developed internal checklists to help prepare for Joint Commission walk-throughs which assisted in reducing the number of findings in the School Based Program. Show less

Medical Assistant

• Apr 2007 - Jul 2012

Provided Customer Service to all patients following and promoting AIDETPrepared/Maintained pt. rooms ensuring all cabinets/drawers were stocked and inventory was not expired.Prepped pt. for Provider by triaging, performing minor paper assessments, writing out chief complaints.Prepped/performed for minor procedures such as ear lavages, suture removal, etc.Transitioned from Family Medicine to HCIOS Pediatric Medicine and performed all triage for students.Ordered/Maintained/stocked all inventoryUsed Greenway Intergy for all registration ration and trained as a Superuser.Trained all incoming MA's to the HCIOS Program.Worked wit ARNP and parents to obtain student CarePlans and performed Medication Administration per Provider Intructions.Followed Policies and Procedures for emergencies by identifying key symptoms that required 911 assistance and/or Performed CPR when necessary until EMS arrived.Produced Intergy EHR note for every visit followed by dropping charges and posting. Show less

Orthopedic Office Manager

• Mar 2006 - Mar 2007

Managed the day to day operations and Billing aspects. Hired, Trained and Supervised Team. Performed Receptionist duties when necessary such as filing, pt. registration and insurance verification. Managed all paper charts and performed audits quarterly. Worked with Health Insurances to ensure proper communication of Provider/Patient needs. Performed coding and billing for the practice. Worked the back office when necessary taking vitals, performing small office procedures and radiology. Maintained all equipment and Medication inventory. Assited patients with questions/ concerns. Show less

Medical Assistant

• Dec 2003 - May 2004