Experience

Innov8 Technology

• United Kingdom
• Information Technology & Services
• 1 - 100 Employee

• Account Manager

  • Oct 2014 - Present

  Innov8 technology is a leading provider of software and IT infrastructure solutions for businesses throughout the UK. They are a Platinum Sage Business Partner & Developer with expertise in deploying their in-house developed solutions - the innRange.Innov8 additionally have other key IT vendor relationships, carefully chosen to ensure your business needs can be fully met.The team at Innov8 are well placed to help small, medium and large businesses with their IT challenges and have been doing so for over 20 years. As an account manager my role is to deal directly with key people within my customer base to ensure future requirements and plans for the business are discussed enabling us to propose new solutions or add ons at the right time for them but also to make sure they are kept up to date on all relevant information for solutions they currently have. Customer service is also very important and I regularly like to check my customers are happy and feel looked after.



Phones 4u

• United Kingdom
• Executive Offices
• 300 - 400 Employee

• Human Resources Advisor

  • Mar 2014 - Sep 2014

  • Working in an autonomous and mobile role responsible for supporting the HR requirements of multiple sales region’s. Responsibilities include payroll, absence management, staff discipline, staff probationary reviews, general store manager reviews.• Responsible for monitoring and maintaining staffing levels to meet the needs of the business. Working alongside the recruitment department to ensure attraction methods are successful and conduct candidate interviews. Conducting subsequent regional support workshops for new staff members to ensure successful integration into the business and adequate levels of support provided.• Required to monitor regional sales performance, addressing sales and under-performance. Implementing necessary remedial actions and recognition of exceptional performers.

• Retail development consultant

  • Jan 2013 - Mar 2014

  • Sole responsibility for the development of a new staff member program to improve sales staff performance, individual staff development and retention. Considered a success through evidence showing a reduction in labour turnover across the business.• Conducted the national rollout of program across 700 stores, subsequently responsible as point of contact to nationwide general store managers.• Management and upkeep of program, reacting to emergent requirements of the business and regularly reporting progress to senior management team.• Conducting regional new starter workshops and supporting nationwide new starter workshops.• One to one coaching sessions across the regions with new starters (sales staff and management) within store environment.

• Apprenticeship training manager

  • Dec 2008 - Jan 2013

  • Management of Phones 4U national apprenticeship training program across retail, telesales and customer service divisions.• Ensuring the national development of apprentices within the business, timely completion and success of apprenticeship program candidates.• Development of apprenticeship program to align with existing internal management development program to identify high performers and support their transition in deputy manager and general store manager roles.• Support to national account managers to ensure smooth execution of the programs and address emergent issues and concerns.• Monitoring and upkeep of program material.

• Academy trainer

  • Mar 2008 - Dec 2008

  • Classroom based role, responsible for the delivery of the new starter training program for national employees, conducted weekly to groups of 20-30 employees.• Provision of subsequent feedback to store manager and regional HR on the individuals performance, identifying strengths and development areas.• Maintaining accuracy of course material, ensuring captivating and motivational delivery.• Managed the enrolment of new staff members onto the apprenticeship program.

• General Store Manager

  • Sep 2003 - Jan 2008

  • “Trouble shooting” regional role (various stores within Greater Manchester) responsibility for addressing and resolving non-compliance issues within store.• Responsible across multiple store locations of staffing levels ranging from six to sixty.• Accountable for stock and cash movement.• Regular Store Manager responsibilities across ten stores including staff management, recruitment and discipline, staff coaching and development, management of key performance indicators (KPI) for individuals and store, maintaining expected store standards, health and safety compliance.• Attendance of monthly General Store Manager meetings and subsequent distribution of information to team members.• Utilising footfall data to create staffing levels to successfully achieve sales targets.



Comet

• United States
• Internet Publishing

• Retail sales manager

  • Jan 1999 - Sep 2003

  • Day to day management responsibilities of a sale team of ten staff.• Proven record of achieving monthly sales targets. • Customer focused role, regularly responding to emergent and unscheduled activities.• Ensuring personal and sales team product knowledge is maintained and accurate.• Conducting team member reviews and supporting personal development.

• Administration Manager

  • Oct 1997 - Jan 1999

  • Day to day management responsibilities for an administration team of six staff.

• Administrator

  • Aug 1996 - Oct 1997



Asda

• Retail
• 700 & Above Employee

• Checkout operator

  • Dec 1994 - Aug 1996