Community & Continuing Education Program Developer

• Dec 2014 - Present

•CE Program Development: Develop and evaluate program curriculum independently and in collaboration with instructors to meet the needs of the adult learner for non-credit courses. Research the viability of new program offerings, market potential, and competitive pricing models. Work with academic divisions and faculty to expand Continuing Education offerings. •CE Instructional Support, Coordination, and Oversight: Recruit, recommend for hire, train, oversee, mentor, and evaluate 50+ part-time instructors for 100+ grounded course offerings per quarter. Coordinate on and off-site non-credit and credit course offerings for a wide range of program areas as needed. Ensure courses are cost effective, meeting or exceeding minimum revenue projections. Measure enrollment numbers on a daily basis and make recommendations to Program Development Manager regarding possible course cancellations. Make arrangements for classroom use and troubleshoot IT equipment for instructors. •Marketing and Promotion: Market and promote courses via the internet, social media, printed media, in person, and by phone to related customers. Collaborate with marketing and communications staff or independently create marketing and promotional materials for distribution, i.e. flyers, posters, brochures. Create content as needed and maintain department website. Coordinate course scheduling and production deadlines for the quarterly bulletin. •Evaluation and Assessment: Assist instructors in developing teaching methods and materials for adult learners in their specialty area. Write course outlines and outcomes for Continuing Education courses. Review student evaluations and monitor the effectiveness of instructors. Evaluate course content to ensure instruction methods and materials are in compliance with and meet required certification and reporting standards (RCW's, WAC's, Federal copyright and trademark laws, Traffic Safety Commission, etc.). Show less

Continuing Education Program Manager

• Sep 2009 - Dec 2014

Continuing Education Program Development. I solely developed and programmed non-credit personal enrichment and professional development classes for the Tacoma and Gig Harbor campuses. Duties included researching the viability of new program offerings, market potential and competitive pricing models, then created courses based on the needs of the college and community. Certified Program Planner issued 2013. Continuing Education Coordination and Support. Duties included supervision and management of 20+ Continuing Education Instructors. Class management involved constant monitoring of class enrollment, class evaluations, monitoring of student requests and inquiries. Purchased supplies. Available as resource for IT troubleshooting - helping instructors with AV equipment, computers, account management, and online time-cards. Marketing and Promotion - Strong skills in paper and online schedule development. Worked closely with Marketing, selecting covers, photos and writing copy for class descriptions. Management of website to include online registrations and up to date class descriptions and schedules. Flyer production and distribution. Tahoma Award Recipient – Fall Quarter 2014 Show less

Executive Customer Relations

• Nov 1999 - Apr 2004