Senior Client Support Educator

• Sep 2022 - Present

Client Support Educator

• Mar 2022 - Present

Finance Manager

• Jun 2015 - Present

IdealTraits -FinanceLake Orion, MI Jun 2015-CurrentResponsibilities Include:Billing RemittanceClient Account SupportOperations Support

OnStar- Inbound Customer Service Representative- Welcome Center

• 2010 - 2015

Provided accurate and appropriate information in response to account inquiries.Assisted with the development of the call center's operations, quality and training processes.Trained staff on how to improve customer interactions.Developed process improvements to enhance efficiency and effectiveness of inter-department call center operations

OnStar – Inbound Emergency Advisor/Emergency Medical Dispatch

• 2010 - 2015

Initiated plans of care based on patient assessmentsRapidly assessed whether life threatening criteria was present and took immediate actionMaintained a state of readiness and alertness for all assignmentsMaintained updated knowledge with treatment protocols, response requirements and quality assurance procedures Experienced and trained in Pro QA

Special Events/ E-Cars/4gLTE

• 2010 - 2015

Special Events Team Employee of the MonthProvided accurate and appropriate information in response to customer inquiriesDemonstrated mastery of customer service call script within specified time frames.Focus Group Department Representative-vehicle hotspot program engineers, process engineers and executive

National Accts CSR

• 1990 - 1996

Confer with customers by telephoneResolve customers' service or billing inquiriesDetermine charges for services requestedMaintain awareness health insurance changesMaintain computerized record management systems Confer with customers by telephoneResolve customers' service or billing inquiriesDetermine charges for services requestedMaintain awareness health insurance changesMaintain computerized record management systems