Tracy Chau
Talent Partner at Simmons Bars- Claim this Profile
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English Native or bilingual proficiency
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Cantonese Native or bilingual proficiency
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Chinese Elementary proficiency
Topline Score
Bio
Experience
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Simmons Bars
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United Kingdom
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Hospitality
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1 - 100 Employee
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Talent Partner
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Nov 2022 - Present
Responsible for managing the end-to-end recruitment process for our team members. Leveraging my years of experience in retail management and HR, I work closely with hiring managers to identify the skills and experience needed for each role, and develop job descriptions and sourcing strategies to attract top talent. Once candidates are identified, I screen resumes, conduct interviews, and negotiate job offers, ensuring that each candidate has a positive experience with our company. Working closely with our HR team to ensure compliance with all legal and regulatory requirements, and provide support to team members on a wide range of HR-related issues, including performance management, employee relations, and compensation. Through my work as a Talent Partner, I have helped our company build a high-performing team that is passionate about delivering exceptional guest experiences. I am proud to be a part of a company that values its team members and is committed to providing opportunities for growth and development.
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Google
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United States
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Software Development
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700 & Above Employee
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Recruiting Coordinator (via Australasian)
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Nov 2021 - Oct 2022
As a Recruitment Coordinator at Google, I was responsible for supporting the recruitment team in identifying and hiring top talent for our organization. Leveraging my exceptional organizational skills and attention to detail, I worked closely with recruiters, hiring managers, and candidates to ensure a smooth and efficient recruitment process. I was skilled in using our applicant tracking system and other recruitment tools to manage candidate data and track progress throughout the recruitment process. I was passionate about providing an exceptional candidate experience and ensuring that every candidate felt valued and supported throughout the recruitment process.
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Hamleys of London
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Retail
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300 - 400 Employee
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HR Assistant/ Recruiter
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Oct 2018 - Nov 2021
I was passionate about building a workforce that reflected our company's values and commitment to fun and creativity. With a deep understanding of the importance of finding the right talent, I was dedicated to sourcing, screening, and hiring top candidates to help us grow and succeed. Drawing on my experience in talent acquisition and HR, I implemented effective recruitment strategies, collaborated with hiring managers to define job requirements, and conducted interviews to identify the best fit for each role. I also supported employee engagement initiatives, including onboarding, training, and development programs to ensure our team members felt valued and supported throughout their careers with the company. I helped to build a team of passionate and talented individuals who shared our company's mission to bring joy and wonder to children around the world. It was a fulfilling and exciting role that allowed me to contribute to the growth and success of one of the most iconic toy stores in the world.
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Student Loans Company
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United Kingdom
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Financial Services
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700 & Above Employee
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Admin Assistant
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Mar 2018 - Sep 2018
As an Admin Assistant for a student loans company, I was responsible for providing critical support to our team and helping to ensure the smooth operation of our office. Through my work, I played a vital role in assisting our customers with their student loan applications, answering inquiries, and processing payments. In addition to my administrative duties, I also had the opportunity to collaborate with other departments to identify opportunities for process improvements and support the development of new initiatives. Through my attention to detail, strong organizational skills, and ability to work effectively with others, I was able to make a significant contribution to our team's success. Throughout my time as an Admin Assistant, I developed a deep understanding that our company played in helping individuals achieve their academic and career goals. It was a rewarding experience to work in an environment that was dedicated to making a positive impact on people's lives.
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Crafter's Companion
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United Kingdom
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Retail
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1 - 100 Employee
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Supervisor
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Jul 2017 - Mar 2018
As a supervisor at Crafter's Companion, I had the opportunity to lead a team of creative individuals and ensure smooth operations of the store. My primary responsibility was to provide exceptional customer service and maintain the store's visual appeal. I regularly assessed and adjusted staffing levels to meet customer demand, and trained team members on product knowledge and sales techniques. In addition to managing daily operations, I was also responsible for inventory management, merchandising, and implementing promotional strategies to increase sales. Through my leadership, the store consistently met and exceeded sales targets. As a supervisor, I took pride in fostering a positive team culture. I regularly provided feedback and coaching to team members to help them achieve their personal and professional goals. My commitment to creating a supportive work environment resulted in high employee retention and a strong sense of teamwork. Overall, my experience as a supervisor allowed me to develop strong leadership, communication, and problem-solving skills, and I am grateful for the opportunity to have made a positive impact on the store's success.
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Hamleys of London
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Retail
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300 - 400 Employee
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Assistant Sales Manager
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Mar 2014 - Jan 2017
As an Assistant Manager at a Hamleys, I am proud to have progressed from Sales Assistant to Senior Sales Assistant, Supervisor, and then Assistant Manager. Throughout my journey, I gained valuable experience in all aspects of store operations and developed my leadership and customer service skills.Starting as a Sales Assistant, I quickly learned about the importance of delivering exceptional customer service and building relationships with customers. My dedication to providing an enjoyable shopping experience for customers helped me progress to Senior Sales Assistant.As a Senior Sales Assistant, I took on additional responsibilities such as training new team members, managing stock levels, and contributing to visual merchandising efforts. I also became a key point of contact for customers, regularly going above and beyond to ensure their satisfaction.My performance and dedication led to my promotion to Supervisor, where I gained experience in managing a team and overseeing daily operations. I supported my team by providing regular feedback, setting goals, and developing their skills to help them grow in their roles.In my current role as Assistant Manager, I continued to build on my experience and skills. I was responsible for staff scheduling, manage inventory, and contribute to developing promotional strategies to increase sales. I also provide leadership and mentorship to my team, helping them to achieve their personal and professional goals.Overall, my progression from Sales Assistant to Assistant Manager at Hamleys has taught me the importance of hard work, dedication, and passion for the job. I am grateful for the opportunities I have had to learn and grow.
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Secondment Store Manager
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Nov 2015 - Feb 2016
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Supervisor
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Jun 2012 - Mar 2014
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Hamleys Expert (Senior Sales Assistant)
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Oct 2010 - Jun 2012
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Hamleys Helper (Sales Assistant)
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Oct 2007 - Oct 2010
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Education
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University of Westminster
Bachelor of Arts (B.A.), Media Studies -
City and Islington College