Experience

BIONPHARMA, INC.

• United States
• Pharmaceutical Manufacturing
• 1 - 100 Employee

• Manager Sales Operations

  • Jul 2022 - Present

  Morrisville, NC

• Senior Customer Operations Specialist - OTC

  • Jun 2020 - Jul 2022

  Morrisville, NC

• Customer Operations Specialist - OTC

  • Aug 2018 - Jul 2020

  Morrisville, NC Launched in 2014, BionPharma was founded by a team of executives and professionals with years of cumulative experience in the generics industry. Bionpharma’s goals are to develop and commercialize affordable quality generics and building strong and effective partnerships. Based in Princeton, New Jersey, and with offices in Raleigh, North Carolina BionPharma is licensed to do business in the United States and is accomplished in the areas of product development, regulatory affairs… Show more Launched in 2014, BionPharma was founded by a team of executives and professionals with years of cumulative experience in the generics industry. Bionpharma’s goals are to develop and commercialize affordable quality generics and building strong and effective partnerships. Based in Princeton, New Jersey, and with offices in Raleigh, North Carolina BionPharma is licensed to do business in the United States and is accomplished in the areas of product development, regulatory affairs, quality management, sales and distribution, and supply chain management. Today, Bionpharma is one of the largest suppliers of soft gel capsules in the US market with a strong presence in both the prescription and over-the-counter markets. Bionpharma enjoys a presence in all the pharmacy chains across the US market, with online presence for certain of our OTC products on Amazon



Tecan

• Switzerland
• Biotechnology Research
• 700 & Above Employee

• Operations Manager, Order Entry

  • May 2003 - Sep 2015

  Tecan is a leading global provider of laboratory instruments and solutions in biopharmaceuticals, forensics and clinical diagnostics. We have been a pioneer in automated liquid handling and innovative life science solutions for over 30 years, enabling our customers to make the world a healthier and safer place. I manage employees of order entry / customer service department. Ensure accurate order processing of instruments and parts. Provide logistics support to coordinate instrument… Show more Tecan is a leading global provider of laboratory instruments and solutions in biopharmaceuticals, forensics and clinical diagnostics. We have been a pioneer in automated liquid handling and innovative life science solutions for over 30 years, enabling our customers to make the world a healthier and safer place. I manage employees of order entry / customer service department. Ensure accurate order processing of instruments and parts. Provide logistics support to coordinate instrument deliveries from Switzerland and Austria to U.S. customers. Track instruments requiring installation from receipt of order to final acceptance. Work with sales and service to address any installation issues with regard to additional parts required. SAP R/3 power user. Track orders processed on a monthly basis and adjust territories as required. Serve as liaison between sales, service and operations teams to provide results to outstanding issues. Show less



Chatsworth Products

• United States
• IT Services and IT Consulting
• 200 - 300 Employee

• Customer Service / Inside Sales / Regional Sales Manager

  • 1996 - 2003

  New Bern NC / Raleigh NC Processed and confirmed orders for distributors. Issued quotations to distributors on registered projects qualifying for discount. Provided support to sales team by prospecting, following up and qualifying sales leads, providing product samples, managing distributor stock recommendations. Provided on site support at national and local trade shows. Coordinated customer training sessions and events. Coordinated targeted product mailings. Worked with product managers and engineering team to… Show more Processed and confirmed orders for distributors. Issued quotations to distributors on registered projects qualifying for discount. Provided support to sales team by prospecting, following up and qualifying sales leads, providing product samples, managing distributor stock recommendations. Provided on site support at national and local trade shows. Coordinated customer training sessions and events. Coordinated targeted product mailings. Worked with product managers and engineering team to design custom products. Show less



Eastern Building Components

• Inside Sales Support Representative

  • Apr 1995 - Jul 1996

  New Bern NC Provided quotations to customers for standard roof and floor truss designs. Worked with design department to determine special requirements based on location of building. Reviewed building plans to confirm accurate roof and floor truss designs prior to submitting quotations to customers. Gathered information on existing structures to ensure correct roof pitch for building additions. Troubleshooting for unique roof designs.



Alpine Structures Inc.

• Customer Service Manager

  • Aug 1992 - Mar 1995

  Oxford NC Managed customer service department employees. Processed and confirmed orders for engineered wood products including scheduling drop shipments from five direct shipping locations. Invoiced orders and assigned commissions to sales force. Supported sales team with requests regarding quotations, scheduling and expediting orders. Assisted finance and production departments with monthly inventories and financial reporting.



Minarik, A Division of Kaman Automation

• Automation Machinery Manufacturing
• 1 - 100 Employee

• Account Representative

  • Jun 1991 - Apr 1992

  Bristol CT



Eagle Signal & Veeder-Root

• United States
• Automation Machinery Manufacturing

• Customer Service Secretary / Customer Service Representative Veeder-Root

  • Nov 1988 - Jun 1991

  Simsbury CT



Connecticut Bank and Trust

• Bank Teller

  • Dec 1987 - Nov 1988

  Simsbury, CT



American Airlines

• United States
• Airlines and Aviation
• 700 & Above Employee

• Passenger Service Agent, American Eagle

  • 1987 - 1987

  New Bern NC, Hartford CT



US Airways (now American Airlines)

• Airlines and Aviation
• 700 & Above Employee

• Passenger Service Agent, Henson Airlines / US Airways Express

  • 1985 - 1986

  New Bern NC, Stratford CT