Experience

CapEd Credit Union
• United States
• Financial Services
• 100 - 200 Employee
• BSA Fraud and Security

  • May 2023 - Present


Idaho Trust Bank

• United States
• Banking
• 1 - 100 Employee

• Senior Bank Operations Associate

  • Nov 2018 - Apr 2023

  Business and Consumer Online Access, making sure all proper documents and signatures have been obtained. ACH file processing, reviewing files and tracking returns. Processing exceptions items: NSF, Non-Post, Stop Pays Balancing Branch and ATMs Reviewing daily reports for accuracy. Sending Inactive and Dormant letters to clients. Maintain Reg CC Holds and stop payments; Assist in the completion of currency transaction reports; Acceptance and research procedures for a variety of legal processes; Incoming and outgoing wires; Monthly and quarterly certifications; Debit card ordering and processing of fraud reports; Balance general ledger account(s) and processes and approves related entries. Perform research required to resolve issues as a result from bank account activity or transactions; Assist in the creation and/or revisions of bank procedures; Assist clients with online and mobile banking technologies; Back up to branch staff Participate in assuring quality control in regards to audits and certifications; Review new accounts for compliance with regulations and Idaho Trust Bank policies; Show less


Idaho Independent Bank
• United States
• Banking
• 1 - 100 Employee
• Customer Support Representative

  • Jun 2018 - Nov 2018

Brink’s
• Indonesia
• Transportation, Logistics, Supply Chain and Storage
• 1 - 100 Employee
• Vault Shift Supervisor

  • Jun 2013 - Mar 2018


Banner Federal Credit Union

• United States
• Banking
• 1 - 100 Employee

• Teller

  • Jul 2010 - Jun 2013

  Assist members in doing account transactions such as: deposits, withdrawals, loan payments, disputes, problem solving Assist in trouble shooting online access problems. Answer phone calls, balance vault and branch on a daily basis. Assist members in doing account transactions such as: deposits, withdrawals, loan payments, disputes, problem solving Assist in trouble shooting online access problems. Answer phone calls, balance vault and branch on a daily basis.


PSCU Financial Services
• Debit/Credit Rep

  • Jul 2009 - Jul 2010


GTE Financial

• United States
• Financial Services
• 300 - 400 Employee

• Lead Electronic Access Rep

  • Sep 1999 - Mar 2009

  Teller, Call Center, Share Draft Senior Rep, Research, Inventory, Lead Electronic Access Rep Took member calls, assisted them via Live Chat and email responses. Balanced the Bill Pay General Ledger account, Bill Payment Research. Assisted the supervisor with other tasks as assigned. Teller, Call Center, Share Draft Senior Rep, Research, Inventory, Lead Electronic Access Rep Took member calls, assisted them via Live Chat and email responses. Balanced the Bill Pay General Ledger account, Bill Payment Research. Assisted the supervisor with other tasks as assigned.


Bank of America
• United States
• Banking
• 700 & Above Employee
• Teller

  • Mar 1998 - Sep 1999


Walgreens

• United States
• Retail
• 100 - 200 Employee

• Photo Lab Manager

  • May 1997 - Mar 1998

  Processed 1 hour photos, backup to the pharmacy technician, liquor store and front cashier. Processed 1 hour photos, backup to the pharmacy technician, liquor store and front cashier.



United States Air Force

• United States
• Defense and Space Manufacturing
• 700 & Above Employee

• Radio Operator

  • Nov 1995 - May 1997

  Phone patched air craft personnel through to ground agencies via HF radio. Phone patched air craft personnel through to ground agencies via HF radio.