Experience

MotorEasy

• United Kingdom
• Automotive
• 1 - 100 Employee

• Customer Relations Specialist

  • Sep 2018 - Present



Alphabet GB

• Farnborough

• Contracts Executive

  • Sep 2015 - Present

  To accurately process contract amendments within the agreed SLA • Accurately process in life contract amendments within required timescales and to the quality standard required escalating any potential problems. • Working efficiently with the Pricing team to ensure a collaborative approach when using the tools to generate customer quotes. • Being responsible for the categorisation of email requests and to recognise and escalate potential issues. • Dealing with customers by telephone in a professional and courteous manner and providing expert advice to any queries that are raised. • Working with and building relationships with members of the Customer Experience team, to find a resolution to customer complaints. • Responsible for the term and reload process, working closely with stakeholders including Sales, Credit Risk, Customer Services, Finance, Pricing and Logistics for resolution. Including raising invoices to both purchase and sales ledger. • Ongoing participation in Project Plato, as a member of the data gathering team with duties of performing interviews and gathering data for summary and analysis. Show less



Hitachi Capital (UK) PLC

• United Kingdom
• Financial Services
• 200 - 300 Employee

• Implementation Coordinator

  • Jun 2007 - Sep 2015

  Setting up customers in the core system for tender quoting on request from the sales teamEnsure that the system is fully set up and configured to exact customer requirements and that this is signed off by stakeholders prior to go-live. To make any amendments to the set-up of existing customers. Ensure that the set up process is fully understood, auditable and sign off limits are adhered toInvolvement in delivering projects for continuous improvement Ensuring compliance with SOX accreditation being responsible for the ongoing compliance including the controls that are in place are effective to manage risks (in conjunction with Financial Control) Processes are operating as mapped Show less

• New Business Coporate Advisor

  • May 2010 - Sep 2012

  Support to the sales teams in providing data for tenders and administration of new business / creating customer records on internal system.Facilitate / produce quotations when requested, ensuring relevant procedures are followed and quotes are produced.Ensure Customer Set Up process and quote production complies with all relevant procedures, authorisations and process documentation.Provide corporate customer credit check documentation as required.An understanding of the departmental strategies and the contribution that the New Business Action Plan has to this. Show less

• Commercial Analyst

  • 2008 - 2011

  Production of monthly reports in Excel to provide key financial information for external customers to monitor expenditure and request changes to contract.Ensuring that lease/hire contracts are viable for the company whilst endeavouring to meet customer’s expectations.Manage the administration of a customer contract for extension or termination.Proficient in data entry with the ability to keep within deadlines and SLA’s