Experience

Woodstock Community Unit School District 200

• United States
• Primary and Secondary Education
• 1 - 100 Employee

• Special Education Paraprofessional

  • Aug 2018 - Present



Mariano's

• United States
• Food and Beverage Services
• 700 & Above Employee

• • May 2018 - Present

• • May 2018 - Present



Avon

• United Kingdom
• Personal Care Product Manufacturing
• 700 & Above Employee

• Account Representative

  • 2012 - Present

  www.youravon.com/tracyahlness www.youravon.com/tracyahlness



MIllennium Packaging, Inc

• Customer Service Representative

  • 2012 - Aug 2017



Liberty Mutual

• Algonquin, IL

• Personal Sales Assistant

  • Sep 2003 - Mar 2011

  Provided administrative and customer service support for six local offices.  As a Personal Sales Assistant I handle various forms of customer service such as directing phone calls, assisting with visitors, composing correspondence related to my administrative support functions to best service customers.  Answered multi-line phones accurately directing and assisting callers in a timely manner so that service and sales personnel could assist with more difficult issues.  Created and maintained reports and forms ensuring a high level of accuracy  Processing insurance applications for 3 offices (approximately 150 per week) by copying, mailing and filing in a timely manner so that proper counts and compensation could be maintained.  Assisted in the creation of a training manual for using in the training of new PSA’s (Personal Sales Assistants)  Created and published our monthly branch newsletter Show less



Zurich Insurance

• Switzerland
• Insurance
• 700 & Above Employee

• Administrative Assistant

  • Apr 2000 - Sep 2003

  Provided the following support for Exec/VP over the call center, within the business unit was headed by 3 service directors and each had three to four managers beneath them.  Created and delivered documents for quarterly incentive meetings meeting all deadlines.  Secured and confirmed conference room availability and coordinated all equipment and catering needs for successful meetings.  I set up travel and accommodations for the managers to attend off-site seminars.  Implemented and organized annual events including morale boosters, customer service week and employee appreciation events ensuring employee satisfaction  Created and maintained reports and spreadsheets. Show less



Mckesson hboc medical group

• Receptionist / Senior Customer Service Representative

  • Jan 1990 - Sep 2000

  Receptionist / Senior Customer Service Representative  As the receptionist, my duties included answering phones, typing documents for six managers, distribution of various types of correspondence which included forms, reports, establishing and keeping a working filing system.  I also was involved in the billing of customers and other various office duties as required.  In customer service, i maintained good working relationships with internal personnel and customers, processed orders and items that had been returned and assisted customers with problems and inquiries.  As a senior customer service representative my duties were to assist in the training of new employees as needed. Show less