Experience

Hyatt Regency O'Hare Chicago

• United States
• Hospitality
• 1 - 100 Employee

• Director of Events

  • Jan 2022 - Present

  Rosemont, Illinois, United States



Highline Automotive

• Manager

  • Jul 2021 - Jan 2022

  Countryside, Illinois, United States



Hyatt Lodge at Oak Brook Reserve Chicago

• United States
• Hospitality
• 1 - 100 Employee

• Director of Sales, Marketing and Events

  • May 2018 - Oct 2020

  Oak Brook, Illinois Responsible for all aspects of revenue which includes meeting and local events business, with an emphasis on weddings, as well as business travel accounts allowing the hotel to achieve an annual budget of $13.8M. • Developed and delivered annual marketing/business and communication plan to align with delivering the hotel budget during hotel transition. • Increased local business travel accounts by 65% and key national accounts by 47%. • Developed and promoted staff of 14… Show more Responsible for all aspects of revenue which includes meeting and local events business, with an emphasis on weddings, as well as business travel accounts allowing the hotel to achieve an annual budget of $13.8M. • Developed and delivered annual marketing/business and communication plan to align with delivering the hotel budget during hotel transition. • Increased local business travel accounts by 65% and key national accounts by 47%. • Developed and promoted staff of 14 managers, coordinators and assistants. • Partnered with Director of Revenue to design and execute a strategic revenue plan to reach revenue and spending goals. • Collaborated with hotel operation leaders to develop seasonal menus, wedding packages and service initiatives. • Meeting Planners guest satisfaction ranked consistently in top 10% in the company.

• Director of Events, Specialist

  • Jan 2003 - May 2018

  • Led Event Sales and Service team to meet or exceed the annual banquet budget goals ranging from $6M-$8M. • Collaborated with Executive Chef on local and seasonal menus for banquet events and off-premise catering. • Developed strategic goals to exceed meeting planners and attendee expectations on Medallia survey scores. • Built solid foundation with owners to achieve mutual goals of productivity and service expectations. • Hyatt… Show more • Led Event Sales and Service team to meet or exceed the annual banquet budget goals ranging from $6M-$8M. • Collaborated with Executive Chef on local and seasonal menus for banquet events and off-premise catering. • Developed strategic goals to exceed meeting planners and attendee expectations on Medallia survey scores. • Built solid foundation with owners to achieve mutual goals of productivity and service expectations. • Hyatt Corporate Specialist- Elite group of Event Directors tasked with implementing initiatives for annual companywide training guided to drive sales, brand loyalty and customer service. • Mentored and guided new directors within Hyatt Hotels & Resorts. • Increased beverage sales per person average check by 2-3% annual as top wine seller in corporate wide wine incentive program



Hyatt Regency McCormick Place

• United States
• Hospitality
• 1 - 100 Employee

• Associate Director of Catering

  • Nov 1998 - Jan 2003

  Greater Chicago Area • Worked with convention and corporate customers to plan and execute successful meetings and conventions. • Partnered with staff at McCormick Place Convention Center to communicate and execute a seamless experience for all guests using their facilities • Supported, mentored and trained Convention Services Managers and Assistants to continue top level service to all of our customers



Hyatt Regency Schaumburg

• United States
• Hospitality
• 1 - 100 Employee

• Sr. Convention Service Manager

  • Jan 1996 - Oct 1998

  Schaumburg, IL



Park Hyatt Chicago

• United States
• Hospitality
• 1 - 100 Employee

• Sales Manager, Convention Service Manager, Systems Admin

  • Jan 1992 - Jan 1996



Hyatt Regency Chicago

• United States
• Hospitality
• 100 - 200 Employee

• Guest Satisfaction Manager, Sales Assistant

  • Jul 1986 - Dec 1991

  Greater Chicago Area