Experience

Sequential LLC

• United States
• Appliances, Electrical, and Electronics Manufacturing
• 1 - 100 Employee

• Product Manager

  • Apr 2012 - Present

  I convert market research and customer input directly into product design. I developed our early online marketing strategy, and I've continually contributed to increased sales year over year. I interface with teams from hardware, software, design, manufacturing, and technical support. Highlights for 26 retail product cycles include:• Identify and specify product requirements during design phase based on market research, focus groups, and customer feedback.• Defined strategy and execution of multiple online marketing campaigns for 15 hardware product launches.• Managed dozens of product updates over the lifecycle of 26 instruments and transitioned 17 products to EOL.• Led hardware compatibility integration for 12 software applications, both stand alone and plug-in format.

• Technical Program Manager

  • May 2014 - Present

  I coordinate between many different groups internally and externally, interfacing with design engineering, manufacturing engineering, testing, supply chain, and operations to drive development of new programs while also managing change on existing programs. For 12 retail hardware products I've been responsible for the following:• Carry projects from concept to prototype approval all the way through production ramp with contract manufacturer (CM).• Production process development, documentation, optimization and validation.• Communicate project status and schedule risk to engineering leadership team, and develop recovery plans in the event of project impediment.• Create and maintain multilevel Bill of Materials (BOM) hierarchy for hardware components through product life-cycle.• Design subassemblies and source components for the final product.• Monitor cost impact of design and manufacturing changes.



Impedance Audio

• San Francisco Bay Area

• Audio Engineer

  • Feb 2005 - Present

  Running an audio company split between studio and live sound, I’ve honed my mixing, production, acoustic analysis, audio troubleshooting, management skills, and live sound system design and implementation. Running an audio company split between studio and live sound, I’ve honed my mixing, production, acoustic analysis, audio troubleshooting, management skills, and live sound system design and implementation.



Dave Smith Instruments

• Musicians

• Director of Technical Support

  • Apr 2010 - Oct 2016

  I designed the entire policy and practice for our technical support program from the ground up. I manage, hire, and train all tech support and repair service employees.• Implemented support ticketing system and defined support team operating procedure.• Authored over 200 technical documents and step-by-step instructional how-tos across 20 products.• Development, approval, and oversight of our factory authorized international repair partners program.• Created and administer the company's online user forum with regular customer interaction.• Led our team to top-tier performance: consistently in the top 10% for response and resolution.

• Technical Support Manager

  • Apr 2009 - Apr 2010

  As Technical Support Manager I created an industry-best customer experience from the ground up. With the majority of our business residing overseas, a position that started as one-man team is now a scalable global support solution. I provided in-depth technical support for international and domestic dealers, distributors, repair facilities, and high profile clients.



Gametrailers.com

• Technology, Information and Internet
• 1 - 100 Employee

• Audio Engineer

  • Mar 2008 - Apr 2009

  Lead Audio Engineer and Location Sound Recording for all Bay Area shoots of an internationally broadcast television show. Responsible for equipment selection, sound mixing, and audio recording on location. Lead Audio Engineer and Location Sound Recording for all Bay Area shoots of an internationally broadcast television show. Responsible for equipment selection, sound mixing, and audio recording on location.



01.Productions

• San Francisco Bay Area

• Audio Mixer, Editor, Mastering

  • Nov 2007 - Apr 2009

  Lead Audio Engineer for a highly acclaimed production company with responsibilities ranging from the studio to the street. I was responsible for post production editing, mixing, mastering, location sound mixing and recording. Lead Audio Engineer for a highly acclaimed production company with responsibilities ranging from the studio to the street. I was responsible for post production editing, mixing, mastering, location sound mixing and recording.



Edelman Productions

• Media Production
• 1 - 100 Employee

• Audio Engineer

  • Jan 2005 - Jan 2009

  Lead Audio Engineer for several nationally broadcast HGTV shows. During my tenure I upgraded Edelman's aging audio gear to state of the art superior technology. Location sound mixing and recording television credits: Color Splash • Design Remix • Landscape Smart • Superscapes • Get It Together Lead Audio Engineer for several nationally broadcast HGTV shows. During my tenure I upgraded Edelman's aging audio gear to state of the art superior technology. Location sound mixing and recording television credits: Color Splash • Design Remix • Landscape Smart • Superscapes • Get It Together