Experience

Florida Realty Investments

• United States
• Real Estate
• 200 - 300 Employee

• Licensed Realtor

  • Aug 2020 - Present

  Orlando, Florida, United States



Castle & Cooke - Suzi Karr Realty

• Licensed Realtor

  • May 2017 - Aug 2020

  Windermere, Florida



Alliance Data Card Services

• United States
• Financial Services
• 500 - 600 Employee

• Senior National Field Team Leader

  • Aug 2014 - 2016

  Columbus, Ohio Area Lead a team responsible for driving acquisition and customer experience growth for their clients, establishing and maintaining relationships for multiple accounts, and selling Alliance Data products and services. Accountable for management of one of the largest group of assigned clients in the field organization with over $4B in sales responsibility. •Instrumental in securing 8 new key client partnerships in the last two years highlighting the leadership, expertise and sales growth the… Show more Lead a team responsible for driving acquisition and customer experience growth for their clients, establishing and maintaining relationships for multiple accounts, and selling Alliance Data products and services. Accountable for management of one of the largest group of assigned clients in the field organization with over $4B in sales responsibility. •Instrumental in securing 8 new key client partnerships in the last two years highlighting the leadership, expertise and sales growth the field team would bring to the relationship •Gained client commitment to launch another new program with sales expectations to surpass $150MM within 5 years •Consistently hire top field talent with more than 30% receiving top 20% talent ratings •Achieve both sales and new accounts goals on an annual basis Show less



Alliance Data

• United States
• Financial Services
• 700 & Above Employee

• National Field Team Leader

  • 2006 - 2014

  Columbus, Ohio Area Served as primary relationship manager for assigned clients while providing strategic direction between key client contacts and Alliance Data. Established a comprehensive understanding of client’s business needs to influence and drive creative solutions. •Launched new capabilities with seven clients, enhanced call flow and lowered handle time with three other brands generating an ~200% ROI •Created and delivered robust training to our clients management teams incorporating adult… Show more Served as primary relationship manager for assigned clients while providing strategic direction between key client contacts and Alliance Data. Established a comprehensive understanding of client’s business needs to influence and drive creative solutions. •Launched new capabilities with seven clients, enhanced call flow and lowered handle time with three other brands generating an ~200% ROI •Created and delivered robust training to our clients management teams incorporating adult learning styles and VAK (visual, auditory and kinesthetic) practices •Consistently ranked top 20% in the talent ratings •Lead a team of seven managers, promoting three of them to the next level within their first year of employment

• Call Center Catalog Manager

  • 2004 - 2006

  Columbus, Ohio Area Led creation of account acquisition and retention plans, facilitated execution of planned marketing programs and persuaded clients to test new programs to achieve set goals. • Trained, coached and evaluated team of Client Sales Coordinators to ensure quality standards and client expectations were met •Achieved greater than 100% of goal in credit sales (150%) and market share (103%) in first year •Persuaded clients to test a point-of-sale rebuttal discount, resulting in a 1,300… Show more Led creation of account acquisition and retention plans, facilitated execution of planned marketing programs and persuaded clients to test new programs to achieve set goals. • Trained, coached and evaluated team of Client Sales Coordinators to ensure quality standards and client expectations were met •Achieved greater than 100% of goal in credit sales (150%) and market share (103%) in first year •Persuaded clients to test a point-of-sale rebuttal discount, resulting in a 1,300 basis point increase in new account acceptance rates. Test was increased to include seven clients followed by a program rollout across brands •Researched and launched the first ever catalog incentive program for a client's call center •Overall performance ratings of ‘Outstanding’ during time in role

• Senior Training and Incentive Coordinator

  • 2002 - 2004

  Columbus, Ohio Area Developed strong call center client partnerships and programs to increase account acquisition, sales, tender share and customer experience while maintaining or decreasing associated handle time. - Increased sales by developing key relationships with clients and securing commitment to plan, grow, and deliver programs. - Built and maintained call center client relationships with all levels of management. - Guaranteed program profitability for both clients and the company by maintaining… Show more Developed strong call center client partnerships and programs to increase account acquisition, sales, tender share and customer experience while maintaining or decreasing associated handle time. - Increased sales by developing key relationships with clients and securing commitment to plan, grow, and deliver programs. - Built and maintained call center client relationships with all levels of management. - Guaranteed program profitability for both clients and the company by maintaining existing marketing programs (acquisition and tender share) and ensuring frequent program enhancements. - Increased/exceeded budgeted acquisition and tender share goals by developing and launching initiatives throughout the year. - Effectively administered and reconciled a $750K call center marketing fund budget. - Enhanced performance transparency by preparing and delivering quarterly program result presentations to executive-level call center management.

• Marketing Coordinator

  • 2000 - 2002

  Columbus, Ohio Area Spearheaded the development and execution of 60+ annual marketing programs. - Maintained and strengthened business relationships between clients and the company. - Increased effectiveness of marketing programs by analyzing, tracking, and adjusting strategies. - Oversaw a $1.1M budget and marketing plan; partnered with client executives to gain acceptance of planned programs and expenses. - Ensured seamless program execution by maintaining effective communication channels across… Show more Spearheaded the development and execution of 60+ annual marketing programs. - Maintained and strengthened business relationships between clients and the company. - Increased effectiveness of marketing programs by analyzing, tracking, and adjusting strategies. - Oversaw a $1.1M budget and marketing plan; partnered with client executives to gain acceptance of planned programs and expenses. - Ensured seamless program execution by maintaining effective communication channels across departments, including legal compliance, customer service, credit card issuance, mail services, and risk management.

• Call Center Recruiter/Trainer

  • 1995 - 2000

  Columbus, Ohio Area Collaborated with all operations departments to understand and fulfill staffing needs in a timely manner.



Victoria’s Secret & Co.

• United States
• Retail
• 300 - 400 Employee

• Fashion Consultant

  • 1993 - 1994

  Columbus, Ohio Area Assisted customers in processing phone orders with a focus on providing exceptional service, wardrobe and suggestive selling