Experience

Go2Africa

• South Africa
• Travel Arrangements
• 1 - 100 Employee

• Client Experience Expert

  • Nov 2022 - Present



Pungwe

• Mpumalanga, South Africa

• Safari Camp Manager

  • Dec 2021 - Nov 2022

  • Oversee staff performance, hiring, training and development • Stock control and ordering of supplies for beverage, kitchen, and housekeeping departments • Maintain financial records of camp expenses and income from bar and curio sales • Ensure the guest experience provides lifetime memories, including but not limited to check in/out, hosting meals, arranging village visits and bush breakfasts, ensuring meals are in line with dietary requirements • Oversee staff performance, hiring, training and development • Stock control and ordering of supplies for beverage, kitchen, and housekeeping departments • Maintain financial records of camp expenses and income from bar and curio sales • Ensure the guest experience provides lifetime memories, including but not limited to check in/out, hosting meals, arranging village visits and bush breakfasts, ensuring meals are in line with dietary requirements



Exclusive Africa Experiences

• South Africa
• Leisure, Travel & Tourism

• Web Content Editor

  • Sep 2020 - Nov 2022



Rukiya Safari Camp

• Camp Manager

  • Jul 2021 - Nov 2021



Flight Centre Travel Group

• Australia
• Travel Arrangements
• 700 & Above Employee

• Travel Agent

  • Mar 2020 - May 2020

  I began Flight Centre's month-long intensive training program on 2 March 2020. Through the training, I learned to master Amadeus and finished at the top of my class. Due to Covid-19, at the end of April 2020 my position was retrenched based on LIFO (Last In First Out). I began Flight Centre's month-long intensive training program on 2 March 2020. Through the training, I learned to master Amadeus and finished at the top of my class. Due to Covid-19, at the end of April 2020 my position was retrenched based on LIFO (Last In First Out).



The Social Company (Jason Atherton Restaurants)

• United Kingdom
• Hospitality
• 1 - 100 Employee

• Social Media Marketing and Reception Manager at Pearl Social and The Diver's Club

  • Oct 2018 - Jan 2019

  • Oversee and train hostess staff to ensure company standards met• Manage reservations, communicate with management team and kitchen on VIP guests and special occasions• Update social media accounts daily with photos, live stream, and promo fliers• Assist General Manager in planning restaurant’s Grand Opening event• Manage all groups and events, including sales, menu planning, entertainment, and promotion of weekly events• Liaise with hotel marketing, reception, and reservations teams to promote restaurant to hotel guests Show less

• Social Media and Reception Manager

  • Oct 2018 - Jan 2019

• Social Media and Reception Manager

  • Oct 2018 - Jan 2019



Sausage Tree Camp and Potato Bush Camp

• Lower Zambezi National Park, Zambia

• Food and Beverage Manager

  • May 2018 - Sep 2018



Cru Wine Bar

• Hospitality
• 1 - 100 Employee

• Cru Wine Bar Event Coordinator

  • Jun 2016 - May 2018

  Cru Food and Wine Bar is a unique restaurant specializing in an extensive wine list with Napa-inspired food. As the event coordinator for both Austin restaurants, I handled all incoming leads, planning, and event execution. By creating relationships with my clients and putting their best interests at heart, I created a client list of repeat corporate customers as well as social event customers. As the event coordinator, I covered every step from menu planning, room layout, rental reservations, off-site caterings, and staffing, while working with restaurant management to ensure that the restaurant meets revenue goals and flawless event execution, as well as with the National Director of Sales to prepare monthly and quarterly forecasts. Events varied in size from small business dinners to wedding related events, off-site event catering, and corporate receptions with up to 120 guests. In the first year, I increased catering sales by over $15k. Show less



World Crawl San Diego

• United States
• Events Services

• Tour Manager

  • Jun 2015 - Sep 2015

  World Crawl is a multi-city company offering nightlife tours and pool party crawls. Working hand-in-hand with the best bars and nightclubs in each city, tours range in size from 30 to 300 people from all over the world. * Supervise tour guides in timeliness, duty assignment, training, sales, and skill growth * Maintain relationships with venue management, security, and promoters * Handle and report all money transactions of purchases and ticket sales occurring during bar crawl * Perform office duties including but not limited to: event/sales/incident reports, product inventory, communicate with local team and corporate management via Facebook pages * Ensure guest satisfaction, diffuse conflicts, advise sales team on decreasing complaints Show less



Bernini's Bistro

• Server

  • Jul 2014 - Sep 2015



Sienna Entertainment

• United States
• Hospitality
• 1 - 100 Employee

• Senior Assistant

  • Apr 2014 - Jun 2014

  Sienna Entertainment is a VIP Concierge Service servicing travelers to Las Vegas, NV and quickly expanding to include other prominent U.S. cities. As the Senior Assistant, I was in charge of data entry, customer service, office management, as well as upkeep of social media platforms. Most significantly, I streamlined the client info and served as a filter for all client concerns, leading to higher efficiency of the day to day running of the business and an increase in sales. Sienna Entertainment is a VIP Concierge Service servicing travelers to Las Vegas, NV and quickly expanding to include other prominent U.S. cities. As the Senior Assistant, I was in charge of data entry, customer service, office management, as well as upkeep of social media platforms. Most significantly, I streamlined the client info and served as a filter for all client concerns, leading to higher efficiency of the day to day running of the business and an increase in sales.



Club Med

• France
• Hospitality
• 700 & Above Employee

• G.O. (Gracious Organizer)

  • Jun 2012 - Sep 2013

  Embody the Club Med values (multicultural, pioneer, kindness, freedom and responsibility) on an international team. Focused on building relationships with guests by joining them throughout all aspects of their vacation (meals, social hours, etc.), while providing an exciting and active atmosphere. Participate in evening shows and resort events. Front Desk Agent -Act as first point of contact for all guest concerns, a liaison for all resort departments as well as corporate guest services and reservation offices -Concierge services, check-in and out, use of PMS and DOS operating systems -Banking, planning and traffic -Assist sales department with event planning -Train new employees Water Ski Instructor Show less



Kanyemba Lodge

• Zambia

• Food and Beverage Manager

  • Jun 2009 - Jan 2010

  -Planned multi-course gourmet meals for up to 50 guests while managing and encouraging creativity with kitchen and wait staff -Oversaw inventory and purchasing orders of kitchen and restaurant supplies -Organized daily guest activities -Assisted with general management, planning and traffic -Planned multi-course gourmet meals for up to 50 guests while managing and encouraging creativity with kitchen and wait staff -Oversaw inventory and purchasing orders of kitchen and restaurant supplies -Organized daily guest activities -Assisted with general management, planning and traffic