Product Owner

• Dec 2022 - Present

Customer Care Leader

• Nov 2016 - Dec 2022

Manage $250,000,000 in billing transactions via our software yearly. Provided technical assistance and support for incoming queries via multiple channels; issues related to computer systems, software, and hardware. Research, resolve, and respond to end-user issues/problems received via email, telephone, livechat, ticket or off-shore escalations, and provide support on desktop systems. Provider Onboarding, educating, claims support, claim questions. Provide SaaS Support to 500+companies with over 9500 staff. Cross collaborated to streamline billing processes and improve end user experience. Provide product training and act as a mentor to off-shore teams. Responsible for maintaining and deploying systems via automated and manual methods. Co-Interviewed & assessed new hires

DesireLife Software, Winston Salem - Entrepreneur

• Mar 2013 - Dec 2021

Spelling Monster - Managed Project, Customer Relations, Blog, Website Copy, QA ACEP Toxicology App - Managed Project, Implemented data guidelines, QA Managed marketing campaigns, Social Media Marketing, Customer Relations, Tech Support as well as acting QA Spelling Monster - Managed Project, Customer Relations, Blog, Website Copy, QA ACEP Toxicology App - Managed Project, Implemented data guidelines, QA Managed marketing campaigns, Social Media Marketing, Customer Relations, Tech Support as well as acting QA

Hair stylist

• Sep 2008 - Mar 2011

I was a hairstylist. I did haircuts, perms, hair color, and hair styling. I was a hairstylist. I did haircuts, perms, hair color, and hair styling.