Experience

TSI Healthcare RCM

• United States
• Financial Services
• 100 - 200 Employee

• Customer Service Specialist

  • Sep 2012 - Present

  Currently working as Customer Service Specialist for Major Utility Company. Routine contact with customers via phone system using Avaya System. Responsible for Sales, Customer Support, New services, Escalations. Transitioned from in office to at home agent. Currently working as Customer Service Specialist for Major Utility Company. Routine contact with customers via phone system using Avaya System. Responsible for Sales, Customer Support, New services, Escalations. Transitioned from in office to at home agent.



Morehouse College

• United States
• Higher Education
• 700 & Above Employee

• Administrative Assistant

  • Mar 2007 - Apr 2009

  Sole administrative support for General Education Department. Department was responsible for renewal of school accreditation, restructuring of core curriculum, administering and seeking various grants, conference participation and coordination. I personally handled event coordination, organized research data, coordinated student scheduling, maintaining grant required reporting, project management, domestic and overseas travel arrangement, producing presentation, etc Sole administrative support for General Education Department. Department was responsible for renewal of school accreditation, restructuring of core curriculum, administering and seeking various grants, conference participation and coordination. I personally handled event coordination, organized research data, coordinated student scheduling, maintaining grant required reporting, project management, domestic and overseas travel arrangement, producing presentation, etc



Fulton County Government

• United States
• Government Administration
• 700 & Above Employee

• Office Assistant, Administrative Assistant , Library Administrative Support

  • Sep 2000 - Mar 2007

  Advance through the ranks from Office Assistant to Executive Assistant and eventually specializing in Library Support. Responsible for routine correspondence, project management, creating visual displays and presentation, routine HR functions(hiring, FMLA, Benefits,employee development), accounts payable, coordinating of special events, grant writing, calendar management for directors of various departments, aided in facilitating documentation for board meeting, acted as liaison with customers, government official and press. Departments worked in included Workforce Development, General Services, Contract Compliance and Library. In all capacities worked for director of department Show less