Experience

Mountaineer Casino Resort

• United States
• Gambling Facilities and Casinos
• 100 - 200 Employee

• Digital Marketing Coordinator

  • Apr 2022 - Present

  United States - Reports Digital Marketing channel metrics using various analytics reporting tools, including Adobe Analytics and Google Analytics. - Build strategies to increase social media traffic and fan-base by creating original content and implementing social media advertising. - Maintain and update the corporate website, including content management, research, design and implementation of site improvements. - Evaluates and establishes the marketing plan and strategy by assembling… Show more - Reports Digital Marketing channel metrics using various analytics reporting tools, including Adobe Analytics and Google Analytics. - Build strategies to increase social media traffic and fan-base by creating original content and implementing social media advertising. - Maintain and update the corporate website, including content management, research, design and implementation of site improvements. - Evaluates and establishes the marketing plan and strategy by assembling and analyzing sales forecasts, setting objectives, planning and organizing presentations. Show less



Lock'd n Laced

• Chief Executive Officer

  • Jan 2015 - Present

  - Owner of an online hair store that creates medical grade wigs (cranial prosthesis) for clients that experience hair loss due to alopecia or the effects of cancer treatment. - Coordinates all technical services to clients and physicians with healthcare claims to ensure seamless execution of coverage verification and approvals. - Develops and executes implementation project plans for website, all social media platforms (Facebook, Instagram & Twitter) and emails.



Carnegie Mellon University

• United States
• Higher Education
• 700 & Above Employee

• Annual Giving & Alumni Relations

  • May 2015 - Mar 2017

  Pittsburgh, Pennsylvania - Developed content for annual giving solicitation materials in various formats (mail, telemarketing, email, web and social) in partnership with the annual giving team. - Took lead responsibility for managing the development and execution of annual giving orientation programs, workshops and other fundraising events. - Tracked and reported progress on implementation plans using key metrics. Suggested additional metrics to track and recommend changes to the plan based on… Show more - Developed content for annual giving solicitation materials in various formats (mail, telemarketing, email, web and social) in partnership with the annual giving team. - Took lead responsibility for managing the development and execution of annual giving orientation programs, workshops and other fundraising events. - Tracked and reported progress on implementation plans using key metrics. Suggested additional metrics to track and recommend changes to the plan based on analysis Show less



The Salvation Army

• United States
• Non-profit Organizations
• 700 & Above Employee

• Human Services Coordinator

  • Sep 2013 - Feb 2015

  • Collected and assessed client data and formulated plans of action to appropriately assist low income clients in need. • Processed forms and maintained accurate client files consistent with government regulations. • Managed, motivated, and trained a rotating group of 10-15 volunteers.



Highmark Inc.

• United States
• Insurance
• 700 & Above Employee

• Service Representative

  • Jun 2011 - Mar 2012

  Greater Pittsburgh Area • Provided prompt, accurate and courteous replies to callers regarding specific company based healthcare inquiries. • Assisted clients and providers with a variety of health plan analysis including: benefits, premiums, approvals and claim rejections. • Prepared adjustments for services not properly processed and forwarded information to the department most appropriate for resolution.



Community Care Behavioral Health Organization

• United States
• Mental Health Care
• 100 - 200 Employee

• Member/Provider Service Representative

  • Jun 2007 - Mar 2012

  Greater Pittsburgh Area • Maintained comprehensive understanding of Medicaid member covered benefits, limitations, exclusions & policies and procedures. • Worked with physicians to enter and maintain procedure authorizations. • Provided customer service to providers and members regarding claims, coordination of benefits and rejections.