Tracie Carwile

VP Global Sales and Inclusion at GlobalGround Transport
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Contact Information
us****@****om
(386) 825-5501
Location
US

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Ken Paynter ✈

I've known and worked with Tracie for almost 15 years. She's a fantastic colleague and friend. Generally speaking, she's widely regarded as proactive, leading, HARD WORKING, reliable, and enjoyable to be around. I think of her as a "get it done" person. You can basically throw her into a project or strategic initiative with zero requirements. She will dig in, figure it out, and deliver the results you need. She's great at leading others, and people rally around her. It's no doubt in my mind that she was the critical linchpin within our organization in successfully building a new division that faced various "bumps" in the road due to a number of environmental factors - all of which she was able to steer the division through to make it a success. She's great at both managing internal business relationships (colleagues, departments, leadership, etc.) as well as clients. Quite frankly, clients love her. She's just a natural relationship person and does great in account management and business development - in addition to her project management expertise. Tracie also volunteers her personal time for extracurricular company initiatives - participating in philanthropic programs and sitting on the board of a major industry association. In addition, Tracie is the type of person who is always eager to learn and practice self improvement. She's constantly reading books, participating in online training, and doing things to continually make her the best version of her. These LinkedIn recommendations are always just snapshots in time; however, because I have worked with her for nearly 15 years, I think my assessment is accurate now and will continue to be into the future. If you're reading this in 2020 (the worst year ever) or 2040 and she is seeking employment with you, you should definitely give her a close look. Feel free to contact me as an official reference.

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Credentials

  • Radical Listening: A Means to an End
    Change Management Certification
    Mar, 2015
    - Nov, 2024
  • Competent Leadership
    Toastmasters International
    Jun, 2014
    - Nov, 2024
  • Evacuation Leader in Mid-Rise Atrium Buildings & Hotels
    City of Houston
    Apr, 2014
    - Nov, 2024
  • Advanced Communicator Bronze
    Toastmasters International
    Nov, 2012
    - Nov, 2024

Experience

    • United States
    • Leisure, Travel & Tourism
    • 1 - 100 Employee
    • VP Global Sales and Inclusion
      • Jul 2021 - Present

      Mrs. Carwile is responsible for developing business relationships, driving revenue, sales team leadership and overseeing the corporate inclusion program to ensure employee and overall client satisfaction Mrs. Carwile is responsible for developing business relationships, driving revenue, sales team leadership and overseeing the corporate inclusion program to ensure employee and overall client satisfaction

    • United States
    • Leisure, Travel & Tourism
    • Sales Manager
      • 2018 - Apr 2020

      Served as a founding management member of the Universal Weather and Aviation, Inc. joint-venture team, leading efforts of combining two global transportation competitors into one aligned company with one set of processes, pricing, and customer expectations. Oversaw U.S. Central and West regions, as well as Middle East and Africa internationally. Established and cultivated new strategic relationships. Fostered and improved relations with existing clients, ensuring open communication, and oversaw inquiries resolved by customer service in a timely manner. Identified new opportunities for growth within parent company product suite. Worked with accounting and finance to set credit limits and ensure prompt payment. Prepared travel budget and met with clients and executed vendor quality inspections. Trained operational staff in Barcelona on aviation industry and customer service expectations and liaised between both companies within joint venture. Reviewed customer feedback to ensure inquiries. Show less

    • Airlines and Aviation
    • 700 & Above Employee
    • Universal Private Transport: Sales Manager + Quality and Services Manager
      • 2016 - 2018

      Oversaw preparation of vendor department, including supply chain management, pricing, and compliance. Ensured new product pricing within third-party billing system was accurate on launch date, allowing for multi-level fees levied, including commission. Established database of 1,000 vendors and 7,000 vehicle options, with pricing ready in time of launch. Completed UI testing. Prepared vendor KPIs and monthly reporting metrics. Wrote operational, customer services, and collections procedures, training staff and overseeing operational success of products. Prepared customer service resolution matrix to guide staff. Implemented customer retention division, which promptly solved customer challenges stemming from new company and product launches. Hired staff, established procedures, and prepared training, encouraging employees to cultivate direct relationships with clients. Prepared and executed sales business development plan by attending in-person meetings and conferences, establishing phone contact, and making e-mail introductions, as well as cold-calling. Led management team on joint-venture project, which included legal contract negotiations, technical aspects of merging customer databases, and processes for informing customers of switch. Show less

    • Security Department - Lead
      • 2012 - 2016

      Researched and maintained security intelligence worldwide in 24/7 environment for Tier 1 through Tier 3 countries. Ensured pre-trip intelligence was delivered prior to departing region, with ability to provide verbal briefings. Arranged and oversaw physical security services assigned to customers while traveling. Reviewed risk analysis for flight department’s security procedures pre-flight, during flight, and post-flight. Executed security personnel training for flight departments to reduce risk profile of employees and flight departments with female crew members and passengers. Show less

    • Airlines and Aviation
    • 700 & Above Employee
    • Senior Client Relations Representative
      • 2005 - 2009

      Documented customer service inquiries from clients verbally and electronically for resolution of operational or billing disputes. Communicated with customers to ensure all records were up to date. Completed documentation of records and filing of customer inquiries in multiple internal databases. Answered 20 inquiries daily, including phone calls. Suggested proactive communication copy sent to customers’ accounting departments to explain repetitive invoice disputes not related to charges but related to invoice formatting and standard pricing. Served on employee working group to prepare online invoice reference tool. Show less

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