People + Culture Business Partner

• Jun 2022 - Present

Human Resources Advisor

• Apr 2020 - Jun 2022

-Deliver strategic and tactical HR support, guidance and advice to senior leaders and managers on complex people programs including talent, performance, succession, change management, accommodations, terminations, organizational design and employee investigations.-Act as a trusted advisor to managers to deliver on the company’s purpose and commitment to their teams by ensuring they have the processes, tools and information necessary to do so and look for opportunities to enhance the employee experience. -Conduct information sessions for leaders and employees on People key program updates. -Leverage metrics and analyze data to drive and support business goals and decision making.In collaboration with stakeholders, create and update People policies, frameworks, governance and training to ensure compliance with Federal employment legislation.-Develop and execute Occupational Health and Safety (OHS) programs and operations, including COVID protocols. Oversee Policy and Workplace Committees.-Compile Federal reporting for Employment Equity and OHS.-Identify People Division's operational key risks and controls, complete compliance reporting, analysis and action remediation activities.

People Solutions Associate 2

• Jun 2019 - Apr 2020

-Responsible for training, coaching and mentoring new People Solution Associates, managing team workload, prioritization and escalation of inquiries.-Documented and improved HR processes and operations to enhance employee experience and efficiency. -Utilized generalist HR knowledge to act as a key resource on HR programs and projects.-Provided support to HR Business Partners and Advisors on people program and investigations

People Solutions Associate

• Jan 2018 - Jun 2019

-Using an agile methodology, contributed in the development and transformation to a shared services operating model for the HR function. Collaborated with HR Business Partners and Centers of Excellence to document core HR processes and policies while creating efficiencies and improvements.-Provided tier 1, first-touch resolution to over 100 daily in-coming inquiries from people managers and employees on all-things People and Culture ensuring a positive and helpful experience while increasing self-serve capability. Collaborated with Centers of Excellence where necessary to resolve inquiries. -Assisted with technological solutions and implementations to enable employee self-service using Service Now, Success Factors and Avanti.

HR Coordinator

• Dec 2015 - Dec 2017

-Supported HR Business Partner client group through responding to questions, providing information, education and advice to internal employees and people managers on HR programs, practices, policies in a timely and accurate service delivery to ensure strategic business objectives were met.-Facilitated new employee orientation and onboarding for employees and hiring managers. -Created and facilitated hiring manager recruitment workshops.-Supported the Talent Acquisition team with full cycle external recruitment, placing 400+ candidates a year. Managed internal employee movement.-Created and managed reports and metrics on People programs-Redesigned and administered the Exit Survey program, increasing the response rate by +20%

Service Pro

• Aug 2013 - Dec 2015

A highly visible front-line service delivery role responsible for: •Accurately and efficiently processing transactions and addressing customer needs, while identifying opportunities to improve the financial well-being of members•Delivering a positive and unexpected customer experience •Working collaboratively with the Branch Management team and staff to ensure effective operations and adherence to policies, procedures and regulatory requirements•Coaching, as required, other branch staff and taking on other branch responsibilities in the Assistant Manager, Member Services' absence

Educator

• Jun 2016 - Jun 2020

Creating authentic connections and providing top-quality product education with every guest interaction. Creating authentic connections and providing top-quality product education with every guest interaction.

Member Service Officer

• Aug 2009 - Aug 2013