Traci Henn

Operations Management Analyst at Cooney Brothers Inc
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Contact Information
us****@****om
(386) 825-5501
Location
Plymouth Meeting, Pennsylvania, United States, US
Languages
  • English -

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Credentials

  • Microsoft Certified Technology Specialist
    Microsoft
    Jun, 2016
    - Nov, 2024
  • CompTIA A+
    CompTIA
  • CompTIA Network+
    CompTIA
  • CompTIA Security+
    CompTIA

Experience

    • United States
    • Wholesale Hardware, Plumbing, Heating Equipment
    • 1 - 100 Employee
    • Operations Management Analyst
      • Jan 2004 - Present

      •First line support for problem resolution including ERP administration,hardware/software management, ad-hoc reporting, system management andmaintenance• Document, test, and implement organizational procedures and business processes• Implement, maintain, and train on document management system•Member of development team for e-commerce website moving 3.5% of sales to theinternet as well as increasing Cooney Brothers' presence to new customers outsideof our local area.• Implemented Security Awareness Training• Brought about cost reductions through equipment usage analysis and new providers

    • Buyer/Planner/System Administrator
      • Nov 2001 - Jan 2004

      -Cultivated relationships with vendors for component research and purchases-Assisted customers with all levels of order management-System administration and support for ERP-Developed, maintained revisions, and audited quality control manual-Supported the General Manager-Developed and implemented Work Order Processing add-on package for ERP-Created Access Database for worksheets with parts and assembly instructions-Implemented cycle count program to improve inventory accuracy

    • Software Development
    • 1 - 100 Employee
    • Business Analyst
      • Mar 1999 - Aug 2001

      -Worked directly with clients on-site in individual and group settings-Developed and documented versioned workflows comparing current business processes with newly implemented processes in work management system-Distributed workflow versions internally and externally-Completed system administration and security planning for newly implemented software at client site-Trained customer system administrator on software management-Project management support

    • Administrative Assistant
      • Nov 1997 - Apr 1999

      -Provided all aspects of administrative support for on-site and off-site employees and management-Formatted all customer versioned deliverables according to company-provided template-Distributed customer deliverables internally and externally-Liaison for business analysts, customers, and management-Handled all aspects of social events

Education

  • Western Governors University
    Network and System Administration/Administrator
    2014 - 2018
  • Montgomery County Community College
    Website Design and Development
    2000 - 2002
  • Old Dominion University
    Management Information Systems, General
    1993 - 1994
  • Tidewater Community College
    Associate of Science (AS), Business Administration and Management, General
    1988 - 1993

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