Traci Henn
Operations Management Analyst at Cooney Brothers Inc- Claim this Profile
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English -
Topline Score
Bio
Credentials
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Microsoft Certified Technology Specialist
MicrosoftJun, 2016- Nov, 2024 -
CompTIA A+
CompTIA -
CompTIA Network+
CompTIA -
CompTIA Security+
CompTIA
Experience
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Cooney Brothers Inc
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United States
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Wholesale Hardware, Plumbing, Heating Equipment
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1 - 100 Employee
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Operations Management Analyst
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Jan 2004 - Present
•First line support for problem resolution including ERP administration,hardware/software management, ad-hoc reporting, system management andmaintenance• Document, test, and implement organizational procedures and business processes• Implement, maintain, and train on document management system•Member of development team for e-commerce website moving 3.5% of sales to theinternet as well as increasing Cooney Brothers' presence to new customers outsideof our local area.• Implemented Security Awareness Training• Brought about cost reductions through equipment usage analysis and new providers
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Buyer/Planner/System Administrator
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Nov 2001 - Jan 2004
-Cultivated relationships with vendors for component research and purchases-Assisted customers with all levels of order management-System administration and support for ERP-Developed, maintained revisions, and audited quality control manual-Supported the General Manager-Developed and implemented Work Order Processing add-on package for ERP-Created Access Database for worksheets with parts and assembly instructions-Implemented cycle count program to improve inventory accuracy
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Indus International
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Software Development
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1 - 100 Employee
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Business Analyst
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Mar 1999 - Aug 2001
-Worked directly with clients on-site in individual and group settings-Developed and documented versioned workflows comparing current business processes with newly implemented processes in work management system-Distributed workflow versions internally and externally-Completed system administration and security planning for newly implemented software at client site-Trained customer system administrator on software management-Project management support
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Administrative Assistant
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Nov 1997 - Apr 1999
-Provided all aspects of administrative support for on-site and off-site employees and management-Formatted all customer versioned deliverables according to company-provided template-Distributed customer deliverables internally and externally-Liaison for business analysts, customers, and management-Handled all aspects of social events
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Education
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Western Governors University
Network and System Administration/Administrator -
Montgomery County Community College
Website Design and Development -
Old Dominion University
Management Information Systems, General -
Tidewater Community College
Associate of Science (AS), Business Administration and Management, General