Experience

Pebble Beach Concours d'Elegance

• United States
• Events Services
• 1 - 100 Employee

• Volunteer - Pebble Beach Concour d’Elegance 2022

  • Aug 2022 - Aug 2022

  Pebble Beach, California, United States



California State Parks - Pt Lobos Nature Reserve

• Volunteer/Docent - Point Lobos State Nature Reserve

  • May 2013 - Oct 2014

  Point Lobos Both volunteered and employed at Point Lobos State Reserve. Interpreted natural features (geological, historcal, cultural ) to visitors of the Reserve. Assisted in leading public and school walks in the Reserve. Worked as a State Park employee in the entrance kiosk as a Park Aide. Lobos is considered the crown jewel of the California State Parks system.



US Airways (now American Airlines)

• Airlines and Aviation
• 700 & Above Employee

• Senior Manager, Leadership Development & Org. Effectiveness

  • Oct 2008 - Oct 2011

  Managed the Leadership Development function, including design, development, execution, and evaluation of programs and initiatives at US Airways, a Fortune legacy carrier. Partnered with major workgroup leaders to ensure consistent leadership messaging to breakdown workgroup silos across the organization. Provided quantifiable scorecard metrics to US Airways leadership to demonstrate efficacy of all programs.



Marshall & Ilsley Corporation

• United States
• Banking

• Talent Development Manager

  • Sep 2007 - Aug 2008

  Responsible for delivery/execution of Talent Development initiatives for M&I's (Marshall & Ilsley Corp.) in Arizona, Indiana and Kansas. Provided Talent Development support to the company's expansion markets in other states. Advisory member of the bank's Regional Diversity & Inclusion Council in Arizona. Quailifed facilitator of the Myers Briggs Type Indicator (MBTI), and Lominger Leadership Architect.



Bank of America

• United States
• Banking
• 700 & Above Employee

• VP - Learning Manager; Card Operations

  • Jun 2005 - Mar 2006

  Managed a Performance Improvement consulting team responsible for identifying and addressing performance gaps. Provided consultative learning support to the bank’s Card Operations (Credit, Debit/ATM) leadership team. Ensured integrated learning/performance solutions resulted in operational lift to business scorecard metrics. Cultivated the support of business partners and leaders to achieve sponsorship for implementation of learning and leadership development… Show more Managed a Performance Improvement consulting team responsible for identifying and addressing performance gaps. Provided consultative learning support to the bank’s Card Operations (Credit, Debit/ATM) leadership team. Ensured integrated learning/performance solutions resulted in operational lift to business scorecard metrics. Cultivated the support of business partners and leaders to achieve sponsorship for implementation of learning and leadership development solutions. Developed consistent on-boarding programs and processes to reduce performance variability and enhance associate engagement and retention. Ensured learning initiatives incorporated current regulatory compliance content governing Card Operations; reported compliance training participation metrics to the leadership of the line of business. Provided project management support of learning and perfomance initiatives for both “business-as-usual” and merger-related projects at Bank of America. Participated in Talent Assessment, Calibration and Succession Planning sessions for key Bank of America Card Operations leadership roles.

• VP - Performance Improvement Manager, Card Operations

  • Jun 2004 - Jun 2005



MBNA America (now Bank of America)

• VP - Regional Education & Development Manager

  • Apr 1997 - Jan 2004

  Provided oversight of MBNA’s Orientation (Culture), Leadership, Professional Development, and Diversity curriculums for the company's Mid-Atlantic region (Hunt Valley, MD). Managed and developed a team of professional facilitators. Managed the region’s education budget. Developed an executive development strategy based on self-identifed opportunities of the the company's leadership competnecies. Provided individualized development plans and follow-up strategies. Co-facilitated… Show more Provided oversight of MBNA’s Orientation (Culture), Leadership, Professional Development, and Diversity curriculums for the company's Mid-Atlantic region (Hunt Valley, MD). Managed and developed a team of professional facilitators. Managed the region’s education budget. Developed an executive development strategy based on self-identifed opportunities of the the company's leadership competnecies. Provided individualized development plans and follow-up strategies. Co-facilitated leadership programs including the “Executive Program”, “Senior Officer Development Program” and “Excellence in Management” . Co-developed the "Management Excellence” and “Frontline Leadership” for emerging leaders. Ensured program content directly linked to the leadership model. Managed a rotational program designed to enhance enterprise knowledge and business acumen, which resulted in increased associate engagement and retention for MBNA's Mid-Atlantic region.

• VP - Process Improvement Consultant, Finance Division

  • Sep 1996 - Apr 1997

  Consulted with key stakeholders to examine an end-to-end marketing process; indentified opportunities to increase efficiencies in account acquisition and revenue, reducing overall process cycle time for direct mail.

• VP - Customer Satisfaction Department Manager

  • 1995 - 1996

  Managed 5 teams of Customer Satisfaction associates (100+ associates) in an in-bound 24/7 financial services call center. Consistently met or exceeded quality and productivity metrics. Managed the Customer Satisfaction department's up-sell/cross-sell program; provided call center employees with account recognition tools and skills necessary to deepen customer relationships and enhance ancillary revenue.


Kee Systems
• United Kingdom
• Public Safety
• 1 - 100 Employee
• Regional Sales Manager

  • 1989 - 1992


Johns Hopkins University

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Adjunct Graduate Faculty

  • Sep 1989 - Jun 1991

  Developed and facilitated graduate level programs and workshops for the School of Management. Programs facilitated included Project Management and Consulting.



U.S. Geological Survey (USGS)

• Research Services
• 700 & Above Employee

• Geological Technician / Ground Water Division

  • 1983 - 1986

  Towson, MD Assisted in a ground water study of salinity intrusion in aquifers due to over-pumpage in the Baltimore industrial groundwater area. (Conducted in cooperation with Maryland Geological Survey.)