Tracey Wambui
Hostess at Emara Ole Sereni- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
Topline Score
Bio
Credentials
-
Certified Customer Service Professional (CCSP)
Lobsterink InternationalFeb, 2017- Nov, 2024
Experience
-
Emara Ole Sereni
-
Kenya
-
Hospitality
-
1 - 100 Employee
-
Hostess
-
Mar 2022 - Present
-
-
-
The Diplomat Radisson Blu Hotel, Residence & Spa
-
Bahrain
-
Hospitality
-
1 - 100 Employee
-
Hostess
-
Apr 2019 - Dec 2021
Greeting incoming and departing Guests warmly with a genuine smile and eye contact; escorting them to assigned dining area; presenting menus and handing over to section waiterUsing visual cues to seat Guests in either the bar or dining area depending on their preferenceInforming Guest of current promotion and who will be serving them to ensure a smooth handoff to the service staffAnswering incoming calls to the restaurant and providing appropriate serviceManaging the flow of Guests into the Dining and Bar areas, providing accurate wait times to incoming Guests if appropriate
-
-
-
Radisson Blu
-
Belgium
-
Hospitality
-
700 & Above Employee
-
Waitress
-
Apr 2018 - Mar 2019
Welcoming guests to their reserved/preferred tables and informing them about the days’ special. Checking with customers to ensure that they are enjoying their meals and take action to correct any problems.Checking patrons' identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages. Serving food or beverages to patrons, and preparing or serving specialty dishes at tables as required. Presenting menus to patrons and answering questions about menu items, making recommendations upon request.
-
-
-
InterContinental Hotels & Resorts
-
Hospitality
-
700 & Above Employee
-
Restaurant captain
-
Apr 2017 - Mar 2018
Providing friendly, excellent and professional service to all guests.Responsible for handling food and beverage orders and serving guests.Assisting fellow Team Members to perform preparation and setting up in the restaurants for service.Checking that all amenities and utensils are properly stocked and inspected.Assisting guests on their respective requests and deliver based on their ability.
-
-
Waitress
-
Apr 2016 - Apr 2017
Welcoming guests to their reserved/preferred tables and informing them about the days’ special. Checking with customers to ensure that they are enjoying their meals and take action to correct any problems.Checking patrons' identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages. Serving food or beverages to patrons, and preparing or serving specialty dishes at tables as required. Presenting menus to patrons and answering questions about menu items, making recommendations upon request.
-
-
-
MileStone Restaurant-Bar
-
Canada
-
Restaurants
-
1 - 100 Employee
-
Food Server
-
May 2015 - Mar 2016
Explaining how various menu items are prepared, describing ingredients and cooking methodsInforming customers of daily specials, making recommendations upon requestServing & Clearing dishes, making sure the crockery is clean & polished before useAssisting in inventory for crockery, cutlery, linens etc for the restaurant Explaining how various menu items are prepared, describing ingredients and cooking methodsInforming customers of daily specials, making recommendations upon requestServing & Clearing dishes, making sure the crockery is clean & polished before useAssisting in inventory for crockery, cutlery, linens etc for the restaurant
-
-