Tracey Wambui

Hostess at Emara Ole Sereni
  • Claim this Profile
Contact Information
us****@****om
(386) 825-5501
Location
Nairobi County, Kenya, KE

Topline Score

Topline score feature will be out soon.

Bio

Generated by
Topline AI

You need to have a working account to view this content.
You need to have a working account to view this content.

Credentials

  • Certified Customer Service Professional (CCSP)
    Lobsterink International
    Feb, 2017
    - Nov, 2024

Experience

    • Kenya
    • Hospitality
    • 1 - 100 Employee
    • Hostess
      • Mar 2022 - Present

    • Bahrain
    • Hospitality
    • 1 - 100 Employee
    • Hostess
      • Apr 2019 - Dec 2021

      Greeting incoming and departing Guests warmly with a genuine smile and eye contact; escorting them to assigned dining area; presenting menus and handing over to section waiterUsing visual cues to seat Guests in either the bar or dining area depending on their preferenceInforming Guest of current promotion and who will be serving them to ensure a smooth handoff to the service staffAnswering incoming calls to the restaurant and providing appropriate serviceManaging the flow of Guests into the Dining and Bar areas, providing accurate wait times to incoming Guests if appropriate

    • Belgium
    • Hospitality
    • 700 & Above Employee
    • Waitress
      • Apr 2018 - Mar 2019

      Welcoming guests to their reserved/preferred tables and informing them about the days’ special. Checking with customers to ensure that they are enjoying their meals and take action to correct any problems.Checking patrons' identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages. Serving food or beverages to patrons, and preparing or serving specialty dishes at tables as required. Presenting menus to patrons and answering questions about menu items, making recommendations upon request.

    • Hospitality
    • 700 & Above Employee
    • Restaurant captain
      • Apr 2017 - Mar 2018

      Providing friendly, excellent and professional service to all guests.Responsible for handling food and beverage orders and serving guests.Assisting fellow Team Members to perform preparation and setting up in the restaurants for service.Checking that all amenities and utensils are properly stocked and inspected.Assisting guests on their respective requests and deliver based on their ability.

    • Waitress
      • Apr 2016 - Apr 2017

      Welcoming guests to their reserved/preferred tables and informing them about the days’ special. Checking with customers to ensure that they are enjoying their meals and take action to correct any problems.Checking patrons' identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages. Serving food or beverages to patrons, and preparing or serving specialty dishes at tables as required. Presenting menus to patrons and answering questions about menu items, making recommendations upon request.

    • Canada
    • Restaurants
    • 1 - 100 Employee
    • Food Server
      • May 2015 - Mar 2016

      Explaining how various menu items are prepared, describing ingredients and cooking methodsInforming customers of daily specials, making recommendations upon requestServing & Clearing dishes, making sure the crockery is clean & polished before useAssisting in inventory for crockery, cutlery, linens etc for the restaurant Explaining how various menu items are prepared, describing ingredients and cooking methodsInforming customers of daily specials, making recommendations upon requestServing & Clearing dishes, making sure the crockery is clean & polished before useAssisting in inventory for crockery, cutlery, linens etc for the restaurant

Community

You need to have a working account to view this content. Click here to join now