Reservations & Events

• Sep 2015 - Present

Owner

• Jun 2014 - Present

• Producing quality hand made and art and crafts for online customers• Keeping concise accounting records• Marketing and social media skills• Managing online shopping experiencewww.hellodolly.live

Guest Service Agent

• Aug 2014 - Aug 2015

• Deliver excellent customer service at all times• Process all guest check-ins and departures• Cash handling, credit card and sales ledger payments• Being able to step outside my primary roll and assist where needed• Processing guest bookings using our personalised reservation system• Maximising sales revenues and dealing with customer enquiries• Deal with all enquiries in a professional and courteous manner, in person, on the telephone or via e-mail• Provide… • Deliver excellent customer service at all times• Process all guest check-ins and departures• Cash handling, credit card and sales ledger payments• Being able to step outside my primary roll and assist where needed• Processing guest bookings using our personalised reservation system• Maximising sales revenues and dealing with customer enquiries• Deal with all enquiries in a professional and courteous manner, in person, on the telephone or via e-mail• Provide reports, as required, for Food and Beverage, housekeepers and management Show more Show less

Business Travel Consultant

• Jun 2013 - Feb 2014

• Providing excellent customer service for our business based clients • Compiling accurate and concise travel itineraries here and abroad.• Operating a variety of booking systems to meet our clients travel needs• Problem solving• Providing a friendly and informative phone manner

International Travel Consultant

• Oct 2011 - Apr 2013

• Promoting extensive travel experiences locally, and worldwide• Providing travel experience and excellent customer service• Keeping concise customer sale, accounting records using electronic ledgers• Being responsible for the running your own business • Compiling accurate and concise sales accounts and reports• Providing comprehensive travel insurance to ensure customer care• Setting goals and reaching targets• Ordering point of sale documents and… • Promoting extensive travel experiences locally, and worldwide• Providing travel experience and excellent customer service• Keeping concise customer sale, accounting records using electronic ledgers• Being responsible for the running your own business • Compiling accurate and concise sales accounts and reports• Providing comprehensive travel insurance to ensure customer care• Setting goals and reaching targets• Ordering point of sale documents and brochures• Working with wholesalers to maintain a good working relationship• Providing concise itineraries and travel vouchers• Tailoring all aspects of travel to suite your client’s needs• Daily Banking and Eftpos reconciliation• Promoting Flight Centre in the community through the use of local media• Financial reporting and bookkeeping Show more Show less

Assistant Restaurant Manager

• Dec 2010 - Apr 2013

• Manage the day to day running of two busy restaurants• Compiling rosters for front of house staff• Responsible for staff rosters and timesheets• Ordering stock and supplies where needed• Processing end of day banking• Staff wages (processed wage slips and paid staff)• Assist in the advertising and promotional aspect of the business• Customer food and drink service• Making full range of coffees and hot drinks for customers• Cleaning of Café and front of… • Manage the day to day running of two busy restaurants• Compiling rosters for front of house staff• Responsible for staff rosters and timesheets• Ordering stock and supplies where needed• Processing end of day banking• Staff wages (processed wage slips and paid staff)• Assist in the advertising and promotional aspect of the business• Customer food and drink service• Making full range of coffees and hot drinks for customers• Cleaning of Café and front of House area to the Health Regulation Standards• Working with club management and staff in providing food and drink service for special events• Working with restaurant management to provide Promotional flyers and advertising Show more Show less

Club House / Cafe Supervisor

• Jun 2009 - Nov 2010

• The preparation and cooking of all meals• Customer food and drink service• Ordering supplies and maintaining stock levels• Making a full range of beverages to the highest standard• RSA Service• Providing pre ordered lunches for club members on competition days• Catering for members functions, BBQs and special eventsJunior Activities Co-ordinator• Set up and ran fun, interactive agility circuits to help develop flexibility and strength• Designing programmes… • The preparation and cooking of all meals• Customer food and drink service• Ordering supplies and maintaining stock levels• Making a full range of beverages to the highest standard• RSA Service• Providing pre ordered lunches for club members on competition days• Catering for members functions, BBQs and special eventsJunior Activities Co-ordinator• Set up and ran fun, interactive agility circuits to help develop flexibility and strength• Designing programmes for Intermediate and elite players• Organise fun and interesting activities for the Junior Golf CampsPro Shop Retail Assistant• Working knowledge of POS and computer system• Printing timesheets and setting up competitions for members club days Show more Show less

Senior International Travel Consultant

• Jan 2003 - May 2009

• Promoting Rail Travel in New Zealand and to Australia • Keeping concise sales data through the use of spreadsheets• Compiling accounts and end of month sales records• Processing Great Train Escape packages for the whole of the Tranz Scenic Network• Providing concise itineraries and travel vouchers• On call emergency backup and support• Train Attendant on Board Services• Check in process and counter duties• Counter and Train daily banking