Experience

Stats NZ

• New Zealand
• Information Services
• 700 & Above Employee

• Lead Business Analyst

  • Apr 2022 - Present



NZ Customs

• United States
• Individual & Family Services
• 1 - 100 Employee

• Lead Business Analyst

  • Sep 2021 - Apr 2022

• Lead Business Analyst

  • Sep 2021 - Oct 2021



Housing New Zealand Corporation

• New Zealand
• Government Administration
• 300 - 400 Employee

• Senior Business Analyst - Contract

  • May 2019 - Apr 2021



Waka Kotahi NZ Transport Agency

• New Zealand
• Government Administration
• 700 & Above Employee

• Senior IT Business Analyst

  • Sep 2016 - May 2019

• Senior Business Analyst

  • May 2016 - May 2019

  Responsibilities • Work with business to manage, define, scope, and document projects • Vendor liaison• Stakeholder management• Solution design for BAU issues• Requirement identification, definition, management• Security and Information Assessment support• Test planning and execution • Business Case writingProjectsExpress Lane is a small, cross-skilled team that support initiatives that fall between a service desk call and a major project. The team provides an alternative interface to Information Services and delivers value by applying an agile approach to deliver quick wins to the business. As an analyst in this team, I have used my ability to quickly understand business problems, define clear problem statements and recommend the scope and deliverables that will provide the most effective outcome. My skills have been applied to tasks traditionally performed by an analyst as well as across project management, testing, vendor relationships and mentoring 2 junior analysts.



None

• Senior Business Analyst NZTA

  • Apr 2013 - Jul 2016



Fronde

• New Zealand
• IT Services and IT Consulting
• 1 - 100 Employee

• Contract Senior Business Analyst

  • Dec 2011 - Apr 2013

  CCIS (Climate Control Information System) Ministry of Primary Industries: This project was fully agile, requirements were not available until a short time before development. I managed the flow of stories through the process so that a catalogue of stories was available for sprint selection. Wrote user stories, created process diagrams, maintained documentation of rules and notifications. Responsible for booking and facilitating most sessions during the cycle of story discussion, elaboration, pointing, planning and feedback sessions that formed the agile process.ProjectsOnline Team, New Zealand Post: The team at Post use a customized Kanban methodology. I developed requirements to feed into the Kanban system, liaised with developers during development then advised and assisted during testing across a number of online services. I created a series of process diagrams to document the fledgling YouShop product and identified gaps in the service. I wrote user stories, created process diagrams, maintained documentation of rules and notifications for the new ParcelPod service.



Wellington City Council

• New Zealand
• Government Administration
• 700 & Above Employee

• Contract Senior Business Analyst

  • Jun 2011 - Dec 2011

  Responsibilities • Stakeholder identification, co-ordination and communication• Workshop design, facilitation, presentation, documentation• Business requirement analysis• Take on project planning and management responsibilities as required• Build effective partnerships and relationships with internal and external partiesProjectsWeb and Online Services Programme: Worked with the Programme Manager to design and implement a strategy to identify online opportunities across the whole of Wellington City Council. Identified business units and subject matter experts across the organization to contribute to the analysis. Designed a questionnaire that was used in a series of over 60 one on one interviews to collect and summarise high level requirements for over 100 potential online offerings. Held a series of workshops at Directorate level to assign priority to the potential online projects in each area. Documented and presented findings to steering committee.



Maternity leave;

• Senior Business Analyst

  • Dec 2009 - Jun 2011

  Maternity leave Maternity leave



Wellington City Council

• New Zealand
• Government Administration
• 700 & Above Employee

• Business Systems Analyst

  • Jun 2009 - Jan 2011

  Responsibilities • Business process design, modeling and automation• Business requirement analysis• Assist business unit managers in the use of business process, requirements and project methodologies• Support business units during business and technology change• Take on project planning and management responsibilities as required• Build effective partnerships and relationships with internal and external partiesProjectsGrants: Interviewed the Grants Team to document the processes for advertising, receiving and assessing applications for grants from external organizations. Documented approx. 20 as-is processes using BPMN, elicited business requirements for improvements then designed and documented improved processes. Reviewed new processes with project team.Grafitti: Requirements for a system to identify, record and share information regarding graffiti incidents around Wellington. Stakeholder analysis and business interviews. Prepared use cases, process analysis and requirements documentation using DOORS and EDRMS.Internal Customer IT Infrastructure Review: Co-ordinated extensive review of internal processes for the management of internal customers (staff) at Council. Conducted and documented an introductory workshop (approx 25). Conducted and documented individual stakeholder interviews (approx 17) with business reps. Analysed results and presented outcomes to original participants. Facilitated identification and prioritization of resulting projects to implement improvements.New Employee Online Form: Completed investigation phase for the automation of collection and distribution of new council employee data. Held stakeholder interviews then used BPMN on System Architect to document as-is processes, identify process improvements and document the to-be process. Elicited and documented accompanying business requirements using DOORS. Completed requirements review with business and technical reps then handed-over to dev for tech design.



Unisys

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Solutions Analyst

  • Mar 2008 - Apr 2009

  Unisys Unisys



Health | Santé

• Canada
• Government Administration
• 700 & Above Employee

• Senior Business Analyst

  • Sep 2006 - Feb 2008



National Bank New Zealand

• Senior Software Developer

  • Jun 1999 - Jan 2006



abrdn

• United Kingdom
• Financial Services
• 700 & Above Employee

• Contract Software Developer

  • Jan 1997 - Jan 1999



RBS

• United Kingdom
• Banking
• 700 & Above Employee

• Software Developer

  • Apr 1994 - Oct 1994



Department of Veterans Affairs, Australia

• Software Developer

  • Jan 1992 - Jan 1994