TRACEY SEXTON
Casino Shift Supervisor at Prairie Flower Casino- Claim this Profile
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Topline Score
Bio
Credentials
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Holding Yourself Accountable
LinkedInAug, 2022- Oct, 2024 -
Power BI: Dashboards for Beginners
LinkedInMay, 2022- Oct, 2024 -
Writing Customer Service Emails
LinkedInMar, 2020- Oct, 2024 -
Cpc
AAPCJan, 2000- Oct, 2024
Experience
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Prairie Flower Casino
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United States
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Gambling Facilities and Casinos
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1 - 100 Employee
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Casino Shift Supervisor
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Nov 2022 - Jul 2023
• Provide oversight of machine slot operations • Supervised personnel on shift, resolving disputes and team conflicts. • Act as Manager on Duty of establishment during an assigned shift with final decision-making authority. • Ensure all staff adheres to department policies and procedures. • Implement new strategies to reduce slot attendant errors, resulting in a reduction of deficiencies by 90% • Provide oversight of machine slot operations • Supervised personnel on shift, resolving disputes and team conflicts. • Act as Manager on Duty of establishment during an assigned shift with final decision-making authority. • Ensure all staff adheres to department policies and procedures. • Implement new strategies to reduce slot attendant errors, resulting in a reduction of deficiencies by 90%
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PayPal
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United States
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Software Development
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700 & Above Employee
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Debit Fraud Protection
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Nov 2020 - Nov 2022
• Timely execution of multiple complex deliverables and escalations related to debit card fraud. • Provide ongoing training on risk trends, process improvement, and best practices to multiple departments. • Collaborated with IT analysts to identify new fraud trends by responding to emails in a timely manner and meeting with the team weekly. • Analyzed, investigated, and resolved 450 PayPal customer inquiries per week using fraud trends to manage and mitigate the fraudulent… Show more • Timely execution of multiple complex deliverables and escalations related to debit card fraud. • Provide ongoing training on risk trends, process improvement, and best practices to multiple departments. • Collaborated with IT analysts to identify new fraud trends by responding to emails in a timely manner and meeting with the team weekly. • Analyzed, investigated, and resolved 450 PayPal customer inquiries per week using fraud trends to manage and mitigate the fraudulent activity, reduced false-positive fraud cases by 40%, and improved customer experience metrics by 15%. • Collaborated with development team members to ensure new processes or features function according to design.
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Customer Service Specialist
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Feb 2019 - Nov 2020
• Assist PayPal customers and help to resolve their inquiries. • Help customers understand and navigate the PayPal website. • Respond to customer inquiries by phone or online chat in an inbound call center environment. • Research cu.stomers’ inquiries using appropriate tools • Provide our customers with accurate answers to their questions in both a quick and helpful manner
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Ameristar Casino
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United States
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Gambling Facilities and Casinos
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700 & Above Employee
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Dual Rate Table Games Supervisor
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May 2013 - 2018
• Monitor game operations to ensure that house rules are followed, government regulations are adhered to, and employees provide prompt and courteous service. • Supervise staff and monitor gambling tables to ensure the security of the game. • Monitor player activity for compliance with all AML regulations and completion of SARS documentation. • Delivered outstanding customer service, resulting in a 95%+ customer satisfaction rating. • Intervened in high-level customer disputes… Show more • Monitor game operations to ensure that house rules are followed, government regulations are adhered to, and employees provide prompt and courteous service. • Supervise staff and monitor gambling tables to ensure the security of the game. • Monitor player activity for compliance with all AML regulations and completion of SARS documentation. • Delivered outstanding customer service, resulting in a 95%+ customer satisfaction rating. • Intervened in high-level customer disputes, resolving issues with an emphasis on customer service, resulting in an increase in customer retention rate. • Oversee all gaming functions for the assigned table. • Compute amounts of players’ wins or losses and resolve bets as established by the rules and procedures of a specific game. • Train and mentor new dealers Show less • Monitor game operations to ensure that house rules are followed, government regulations are adhered to, and employees provide prompt and courteous service. • Supervise staff and monitor gambling tables to ensure the security of the game. • Monitor player activity for compliance with all AML regulations and completion of SARS documentation. • Delivered outstanding customer service, resulting in a 95%+ customer satisfaction rating. • Intervened in high-level customer disputes… Show more • Monitor game operations to ensure that house rules are followed, government regulations are adhered to, and employees provide prompt and courteous service. • Supervise staff and monitor gambling tables to ensure the security of the game. • Monitor player activity for compliance with all AML regulations and completion of SARS documentation. • Delivered outstanding customer service, resulting in a 95%+ customer satisfaction rating. • Intervened in high-level customer disputes, resolving issues with an emphasis on customer service, resulting in an increase in customer retention rate. • Oversee all gaming functions for the assigned table. • Compute amounts of players’ wins or losses and resolve bets as established by the rules and procedures of a specific game. • Train and mentor new dealers Show less
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Nebraska Methodist Health System
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United States
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Hospitals and Health Care
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700 & Above Employee
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Internal Auditor- Healthcare
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Feb 2012 - Jul 2012
• Developed and conducted risk-based internal audits to evaluate the effectiveness of the organization’s internal controls, asset safeguarding, and compliance with laws, regulations, and contractual obligations. • Prepare a detailed report of audit findings for presentation to executive management. • Report to management about audit results and recommend changes in operations and other high-risk activities. • Examine records and interview workers to ensure the recording of transactions… Show more • Developed and conducted risk-based internal audits to evaluate the effectiveness of the organization’s internal controls, asset safeguarding, and compliance with laws, regulations, and contractual obligations. • Prepare a detailed report of audit findings for presentation to executive management. • Report to management about audit results and recommend changes in operations and other high-risk activities. • Examine records and interview workers to ensure the recording of transactions and compliance with laws and regulations. • Assessed adherence to company and industry regulations and compliance with internal policies and identified potential internal control gaps resulting in improved operational efficiencies and a reduction in financial and reputational risk by 25%.
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Compliance Coordinator
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Jan 2010 - Jan 2012
• Audit of physician’s clinical documentation for compliance with Medicare and Medicaid regulations. • Evaluate the accuracy and efficiency of coding practices. • Develop and deliver education to medical providers regarding documentation and coding requirements. • Enforced compliance adherence of hospital policies and procedures to regulatory standards while increasing audits completed from 40 to 50 per month with a 98.5%+ accuracy rate. • Maintaining audit files, documenting audit… Show more • Audit of physician’s clinical documentation for compliance with Medicare and Medicaid regulations. • Evaluate the accuracy and efficiency of coding practices. • Develop and deliver education to medical providers regarding documentation and coding requirements. • Enforced compliance adherence of hospital policies and procedures to regulatory standards while increasing audits completed from 40 to 50 per month with a 98.5%+ accuracy rate. • Maintaining audit files, documenting audit findings, and summarizing results and recommendations to management to ensure regulatory compliance.
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Revenue Analyst
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May 2008 - May 2010
• Perform data collection and analysis of high-dollar services to ensure adequate reimbursement and offer suggestions to management based on findings. • Increased the company's revenue by approximately $500,000 per year. • Utilize advanced Excel tools such as VLOOKUP and pivot tables to extract and analyze data. • Developed dashboards, reports, and performance analysis to monitor performance and identify areas of improvement. • Facilitated data-driven decisions by leveraging data… Show more • Perform data collection and analysis of high-dollar services to ensure adequate reimbursement and offer suggestions to management based on findings. • Increased the company's revenue by approximately $500,000 per year. • Utilize advanced Excel tools such as VLOOKUP and pivot tables to extract and analyze data. • Developed dashboards, reports, and performance analysis to monitor performance and identify areas of improvement. • Facilitated data-driven decisions by leveraging data insights and analytics. • Developed, maintained, and validated reports to identify potential patterns, identifying areas for improvement.
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Methodist Physicians Clinic
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United States
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Medical Practices
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1 - 100 Employee
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Compliance Coordinator
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May 2008 - Feb 2012
Provide support and education to health care providers on accurate documentation and coding. Complete coding compliance audits all providers on semi annual basis. Interface with internal and external customers, including physicians, ancillary medical staff, administration, consultants, payers on coding needs and requirements within the practice management environment. Performs data collection and analysis of high dollar services to insure reimbursement is adequate and offer suggestion to… Show more Provide support and education to health care providers on accurate documentation and coding. Complete coding compliance audits all providers on semi annual basis. Interface with internal and external customers, including physicians, ancillary medical staff, administration, consultants, payers on coding needs and requirements within the practice management environment. Performs data collection and analysis of high dollar services to insure reimbursement is adequate and offer suggestion to management based on results. Write quarterly publication for all providers on target coding areas. Work on committee for Cerner EMR expansion to meet meaningful use. Show less Provide support and education to health care providers on accurate documentation and coding. Complete coding compliance audits all providers on semi annual basis. Interface with internal and external customers, including physicians, ancillary medical staff, administration, consultants, payers on coding needs and requirements within the practice management environment. Performs data collection and analysis of high dollar services to insure reimbursement is adequate and offer suggestion to… Show more Provide support and education to health care providers on accurate documentation and coding. Complete coding compliance audits all providers on semi annual basis. Interface with internal and external customers, including physicians, ancillary medical staff, administration, consultants, payers on coding needs and requirements within the practice management environment. Performs data collection and analysis of high dollar services to insure reimbursement is adequate and offer suggestion to management based on results. Write quarterly publication for all providers on target coding areas. Work on committee for Cerner EMR expansion to meet meaningful use. Show less
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Creighton University
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United States
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Higher Education
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700 & Above Employee
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Coder - Trauma and Vascular Surgery
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Jul 2006 - May 2008
Responsible for coding all surgeries, consults and office visits for three Cardiovascular Surgeons and three trauma/General Surgeons. Perform chart audits complying with organizations strict compliance plan. Educated the physician on proper documentation using various methods tailored to individual physician’s preference. Perform annual pre payment chart audits. Responsible for coding all surgeries, consults and office visits for three Cardiovascular Surgeons and three trauma/General Surgeons. Perform chart audits complying with organizations strict compliance plan. Educated the physician on proper documentation using various methods tailored to individual physician’s preference. Perform annual pre payment chart audits.
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Education
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2023 - 2024
Bellevue University
Master of Business Administration - MBA, Business Analytics -
Bellevue University
Bachelor's degree, Business Analytics and Management -
Concordia University-Portland
Health/Health Care Administration/Management -
Creighton University
Biology/Biological Sciences, General -
north high school
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