Experience

Streathers Solicitors LLP

• Office Manager

  • Sep 2010 - Present

  I am the Office Manager for our West End Office. My responsibility include but not limited to oversee the administrative activities that facilitate the smooth running of an office, organising and dealing with staff, HR and recruitment, managing the office budget, establishing and maintaining policies and procedures plus working closely on all IT projects with our external IT Team. I keep the office running smoothly while also enabling fellow employees to succeed in their roles. I am the Office Manager for our West End Office. My responsibility include but not limited to oversee the administrative activities that facilitate the smooth running of an office, organising and dealing with staff, HR and recruitment, managing the office budget, establishing and maintaining policies and procedures plus working closely on all IT projects with our external IT Team. I keep the office running smoothly while also enabling fellow employees to succeed in their roles.



NB Real Estate

• United Kingdom
• Real Estate
• 1 - 100 Employee

• IT Administartor

  • Sep 2002 - Sep 2010

  Managing the Help Desk (IT Service) 1st & 2nd Line support. Deal with all New Starters and Leavers Accounts Do introductions with new starters. Look after all the admin aspects of the “AYAYA” phone system. Solely deal with the mobile contract for the whole company – also providing support when staff are abroad. In charge of the Asset Records for all IT equipment. Look after all the I.T capital expenditure and consumable purchasing. Deal with all the company consumables and stationary and deal with our suppliers. I manage all the licenses and software – ensuring that correct records are kept and that software is available when required and renewals of contract are sent off in time. I keep all documentation – this involves co-coordinating the IT documentation onto the Intranet. Organize all users with a one-to-one training on general/everyday work functions i.e. desk phones/mobiles, enterprise vault, photos (changing size and inserting into doc's), pdf factory pro, communicator, or any anything that a user may need help with. I have a “Tracey’s Tips” section on our intranet site for quick and helpful tips in case I am not about. Visit our other sites in Manchester and Edinburgh when training is needed or can video conference in from my PC. Have experience in Office Moves, both managing and coordinating Show less



Diamond Trading Company

• Retail Luxury Goods and Jewelry
• 1 - 100 Employee

• Information Technology/Help Desk Analyst

  • Jun 2003 - Sep 2003

  This was a 4 month contract - I dealt with internal customer’s queries on IT-related matters and wherever possible resolving them first-hand. Where necessary performing basic analysis on the nature of a customer’s problem and passing to 2nd line technical support departments. Monitoring the Help Desk “Inbox” for problems logged by e-mail and checking Voice Mail on a regular basis. Documenting journals of call resolution methods in an on-line knowledge database. Developing and maintaining procedures covering the activities and responsibilities of the Help Desk. Show less



Leyton 6th Form College

• LRA , AVA & Library Assistant

  • Nov 2002 - Jun 2003

  LRA Area - Monitoring and helping students with any problems/queries they had with Word, Excel Internet etc. AVA - Audio Visual Area Booking equipment such as video cameras, digital cameras etc. Control of all stationary stock, keeping records of all stationary brought by both department and teacher Changed toners for all photocopiers within the college Organised engineers when needed Photocopying of exam papers and course work for teachers and students Creating all student and teachers ID cards. The Library - Used the Heritage System for book and author searches. Scan the students in and out and maintain quiet and order. Show less



Burberry Ltd

• United Kingdom

• Help Desk Analyst/Administrator

  • Sep 1990 - Oct 2002

  Co-ordinate the 1st line support team on a daily basis Monitor and chase up any calls Change and create passwords on various systems such as: Groupwise, Novell, AS400, Intranet, Burberry Connect Monitor and release e-mails that have been quarantined by the Burberry Firewall Provide management with daily and weekly Help Desk reports i.e. calls running late, outstanding calls, calls assigned to, and team allocation Make global telephone calls to liaise with Agents regarding orders and problems Responsible for liaising with the programmers on problem resolution and new developments Assisted in implementation of all new systems Assisted in documentation for System Changes In charge of security of changing passwords and setting up new users on the Mainframe system Booked all travel i.e. train/flights and hotels for managers and visitors Show less



GEC Optical Fibres

• Assistant Despatch Supervisor

  • Jun 1982 - Sep 1990

  Optical Fibre Tester Supervised a team of 3 in the Despatch Department. Optical Fibre Tester Supervised a team of 3 in the Despatch Department.