Experience

Care Visions Group

• Hospitals and Health Care
• 1 - 100 Employee

• Residential Childcare Worker

  • Jan 2019 - Present



Gleneagles

• Hospitality
• 400 - 500 Employee

• Finance Administrator

  • Jan 2018 - Mar 2019

  Resolving queries from resort members and colleagues regarding charges made to accounts in a timely and professional manner. Accurate posting of charges to accounts, communicating any errors or training requirements to the relevant departments. Producing and sending monthly statements to resort members, ensuring all details are accurate and to a high standard. Ensuring an accurate record of resort members are kept and maintained within the computer software. Attendance of monthly team meetings, reporting on progress and any outstanding issues to the Financial Director. Filing and disposal of documents following company procedure and relevant financial legislation. Adhering to workplace health and safety regulations and attending mandatory training as required. Answering internal and external calls in a timely and professional manner. Providing general administrative support to the membership office, finance manager and finance department as required. Show less



ANDREW FAIRLIE LIMITED

• Food and Beverage Services
• 1 - 100 Employee

• Restaurant Hostess

  • Mar 2017 - Jul 2018

  Restaurant host within 2 Michelin star restaurant. Greeting guests on arrival in a friendly and professional manner Displayed enthusiasm and knowledge about the restaurant's menu and products Ensure any guest queries arewere dealt with in a professional and timely manner Communicating any relevant information to management in a timely manner Restaurant host within 2 Michelin star restaurant. Greeting guests on arrival in a friendly and professional manner Displayed enthusiasm and knowledge about the restaurant's menu and products Ensure any guest queries arewere dealt with in a professional and timely manner Communicating any relevant information to management in a timely manner



Gleneagles

• Hospitality
• 400 - 500 Employee

• Resort Sales Executive

  • Jan 2008 - Oct 2013

  Answered department telephone calls to the five-star standard, using correct salutations and telephone etiquette. Made and confirmed reservations for accommodation and leisure activities across the resort via telephone and email. Ensured confirmations were accurate and sent out in a timely manner. Recommended dining and leisure options for guests. Processed advance payments for accommodation deposits, leisure activities and gift vouchers. Liaised with resort departments to ensure the customer experience was maintained to a five- star standard. Carried out various cross department training including secondments to reception and spa reception. Show less



KACEY LIMITED

• United Kingdom
• Renewable Energy Semiconductor Manufacturing

• Sales & Marketing Assistant

  • Mar 2005 - Nov 2007

  Answered and managed incoming and outgoing calls while recording accurate messages. Prioritised daily workflows, including all inbound calls, quotes and sales-related inquiries. Managed and recorded all leads from outbound telephone marketing. Identified prospective customers by using business directories and following leads from existing clients. Recorded accurate and efficient records in the customer database. General administrative support to Managing Directors Answered and managed incoming and outgoing calls while recording accurate messages. Prioritised daily workflows, including all inbound calls, quotes and sales-related inquiries. Managed and recorded all leads from outbound telephone marketing. Identified prospective customers by using business directories and following leads from existing clients. Recorded accurate and efficient records in the customer database. General administrative support to Managing Directors



Dalnaglar Home Care Services

• Crieff, Scotland

• Home Carer

  • Mar 2004 - Aug 2006



Norwich Union

• Perth, United Kingdom

• Customer Advisor

  • Feb 2005 - Nov 2005



THE SALUTATION HOTEL LTD

• United Kingdom
• Hospitality
• 1 - 100 Employee

• Reservations Supervisor

  • Mar 2003 - Feb 2004



Crieff Hydro Hotel and Resort

• Hospitality
• 100 - 200 Employee

• Assistant Manager, Children's Club

  • Jan 2003 - Feb 2004



Hilton Hotels & Resorts

• United States
• Hospitality
• 700 & Above Employee

• Various Positions including Assistant Management & Supervisory

  • Jul 1995 - Jan 2003