Experience

LSN Diffusion Ltd

• United Kingdom
• Mining
• 1 - 100 Employee

• Credit Controller

  • Apr 2017 - Present



Ashley Court Care

• Llanelli

• Finance Officer

  • Mar 2016 - Apr 2017



Chromogenex Technologies Ltd (Acquired by Energist Ltd)

• United Kingdom
• Medical Equipment Manufacturing
• 1 - 100 Employee

• Accounts Supervisor

  • Oct 2013 - Dec 2015

  Multinational Medical Production Company – turnover £16m approx.• Oversee purchase ledger - approximately 300 live accounts.• Post monthly payroll journals• Involvement in month end procedures.• Help with year-end audit preparations.• Daily bank Reconciliation• Checking + posting sales invoices to ledger• Debtor credit control – approximately 150 live accounts.• Actively chasing overdue accounts.• Controlling Direct Debit customer accounts• Reconciling creditor accounts to statements.• Checking expenses claims before authorization by FD• Reconcile company credit card statements• Reconcile petty cash• Purchase ledger processing including VAT schedules and making payments.• Intercompany reconciliation with overseas branches.• Daily cash management – payments + receipts and maintaining a cash forecast spreadsheet. Show less

• Finance Coordinator

  • May 2009 - Oct 2013

• UK Sales / Customer Service Manager

  • Jan 2009 - May 2009

  • Role included all customer service related duties for the UK, Ireland, France + direct customers in Scandinavia. Was also in charge of sales of new products for this territory. Involved contacting existing customers, following up leads, liaising with offsite sales personnel to organize demonstrations at customer premises, organized training for customers and issued certificates once courses had been completed.

• Customer Service Supervisor

  • Jan 2007 - Jan 2009

  • Gained promotion as the need for a full time assistant was recognized.• The department was recognized, internally, as a very profitable part of the company. I feel that I can take some of the credit for its success. This is mainly due to my diligence in raising invoices for parts used during service and maintenance of devices. I am also excellent at encouraging customers to increase orders when placed over the phone.• I worked very closely with the quality department in monitoring ‘trends’ in reported device failures in the field. I also liaised with our overseas engineers to collate more information. • I have gained experience working within a quality system of medical devices.• I took on the responsibility of rewriting, as well as generating, new service contracts for devices the company maintained.• The sale of service contracts to both U.K. and overseas customers was undertaken solely by myself. This often generated a large amount of income for the business. Show less

• Customer Service Coordinator

  • May 2005 - Jan 2007

  • This position was created and offered to me with the aim of setting up and developing an efficient customer service department. • Some of the main duties I undertook included; 1. Maintaining device history records, 2. Selling service contracts, 3. Liaising with engineers (employees + sub contractors) to arrange maintenance visits of devices all over the world, as well as those classed as ‘’return to base’’, 4. Logging enquiries from direct customers and overseas distributors,5. Replacing warranty spare parts for engineers worldwide I also took over the selling of consumables and spares, for which I was given targets to achieve. These were not only met, but surpassed. Show less

• Receptionist

  • Jul 2004 - May 2005

  • Receiving incoming telephone calls.• General office duties.• Working with the finance team (using sage, purchase-ledger etc). • Booking flights and accommodation for clients + colleagues in and out of the country.• In charge of ordering stationery.• Amending times, holidays etc on the clocking machine. Organizing board lunches.



phs Group

• United Kingdom
• Facilities Services
• 700 & Above Employee

• Telesales Consultant

  • May 2004 - Jul 2004

  Selling washroom and hygiene products to established businesses. Selling washroom and hygiene products to established businesses.



HM Revenue & Customs

• United Kingdom
• Government Administration
• 700 & Above Employee

• VAT Registrations Officer

  • Nov 2003 - Apr 2004

  • Input of customer data onto a computerized bespoke template system. • Dealing with trader & accountant queries over the telephone. • Maintaining stock levels of stationery & publications for the office. • Experience in teamwork and customer care. • Input of customer data onto a computerized bespoke template system. • Dealing with trader & accountant queries over the telephone. • Maintaining stock levels of stationery & publications for the office. • Experience in teamwork and customer care.



Littlewoods Retail Ltd

• Carmarthen

• Customer Services Sales Assistant

  • Mar 2001 - Oct 2003