Digital Infrastructure Manager

• Apr 2023 - Present

Infrastructure Manager

• Jul 2019 - Apr 2023

Infrastructure Team Lead - Compute,Storage & EUC

• Jan 2018 - Jul 2019

As Infrastructure team lead, I lead a team of 6 infrastructure support officers where I am responsible for Server, Storage and End User Compute, including physical Cisco UCS server infrastructure & virtual server infrastructure based in VMware, multiple storage solutions, enterprise backup and recovery solutions and remote access solutions using Citrix. I also have an overall responsibility for infrastructure systems including Active Directory covering multiple domains and DNS/DHCP/GPO, Exchange, Enterprise Vault, SQL, Skype for Business, SCCM, Sharepoint, Windows Server OS, Windows Desktop OS, MS Office. Manage the infrastructure resources and technology required for the delivery of the councils business projects including Server, Desktop OS and application upgrades, new infrastructure/systems implementation and integration with councils existing platforms and systems, PSN and other security governance and compliance, provision of infrastructure for networking/telecoms/security projects such as ACI, Cisco tetration, SWG Web filtering, Cisco Call Manager, Cisco ISE. Part of the councils Continual Service Improvement group, liaising with the Service Delivery Manager and Service Delivery Partner to investigate current working practice improvements via the implementation of new technology, processes or policies to better deliver and support the business technical services. Show less

Support Officer - Servers & Storage

• Jan 2015 - Jan 2018

Responsible for third line support and overall management for server, storage, and backup infrastructure, consisting of HP & Cisco UCS rack and blade server infrastructure across multiple sites incorporating Cisco MDS Switches, EMC VNX5500 Unified Storage Solutions and EMC Data Domain. In addition to the physical infrastructure, I am also responsible for the virtual infrastructure including deployment and management of VMware ESXi Hosts and vSphere infrastructure, EMC EBR virtual backup solutions and Veeam Backup and Replication and Veeam One Monitoring. As part of of a Citrix replacement project, I gained experience and certification on implementation of a Citrix Xenapp 7.8 environment. Responsible for the infrastructure which incorporates PVS streaming session hosts on Atlantis USX volumes for increased performance, Citrix policies and virtual profiles managed through Appsense and FSLogIcs utilised to maintain a single image. Responsible for management and maintenance of Citrix Netscaler utilised for Access Gateway and load balancing. This also involved in the implementation of replacement two factor authentication system.Part of a project team planning and implementing Cisco ACI with a new Cisco UCS Server infrastructure and VMWare distributed switching, configuring Fabric Interconnects, UCS manager as well as creating server profiles for the planning and implementing the migration of current infrastructure. Appointed technical lead for a Cisco Tetration POC, working with Cisco and a third party to produce detailed information on the councils Infrastructure operations to ease migration. During this time I gained a good understanding of the infrastructure, dashboards and reporting, providing reporting to project manager and holding internal demo’s for colleagues. Show less

IT Service Delivery Site Lead

• Sep 2013 - Dec 2014

Overseeing the design, installation, implementation, operation, maintenance, and support of all computer based information systems of the site. Providing direct and remote assistance to internal customers encapsulating all support – general break / fix, support requests and level 1 ERP support including infrastructure support. Provide recommendations for future planning and development of on-site facilities/services. Installs, repairs, and providing assistance with computer systems, diagnosing hardware and software problems, installing and upgrading hardware and software, and providing support and training to end users. Management of on-site telephone systems & local mobile device requirements and management. Installing, maintaining, and supporting network infrastructure components (Cisco network switches, routers, barracuda web filter), using monitoring tools like Solarwinds. Providing secure access to the network for remote users. Develop and implement, and maintain policies and procedures for electronic data processing and computer systems operations and development. Facilitate and support on-site SOX Audits/site assessments ensuring that all preparation is completed and any corrective actions are closed out in-line with recommended timeline. Contracts, Project and Portfolio management. Researching current and potential resources and services. Divestiture planning. Show less

System & Network Supervisor

• Sep 2012 - Sep 2013

Increased project management and supervisory responsibilities, budget forcasting and management and contract review and renewal. Recommending and implementing process and system Improvements.Responsible for the planning and implementation of Windows 7 & Office 2010 deployment across 8 sites, including user training documentation and training well provision. One of my other key projects during this time was planning, implementing and testing email migration to hosted solution.

Snr Systems & Network support analyst

• Sep 1999 - Sep 2012

Manage a small IT Support team, providing desktop IT Services for eight sites including desktop PCs, laptops, tablets, IP telephony, Blackberry device support, BES administration, Lotus Domino & Notes Administration, meeting room video conferencing and office printing. Broad experience gained in network infrastructure support (LAN/WAN/Firewall/Proxy Server), Windows Server 2003/2008 support including AD administration, DNS, DHCP configuration and Group Policies. Provide support for IBM iSeries running OS400 & BPCS and other bespoke AVR and .NET applications utilizing Create form and Route One.Manage helpdesk system (Sysaid), 1st, 2nd and 3rd line support, helpdesk and KPI reporting. Responsible for the planning, implementation and administration of a two site virtual infrastructure based on VMWare and Veeam Backup & Replication, including SAN and ESXI host administration and management. Other duties include the management of key IT projects, business continuity planning and DR testing. Past projects include ;Planning and implementing a technical site relocation (WAN\LAN, IP reconfiguration, server and workstation relocation); MS Exchange to Lotus Notes Migration; Internal helpdesk implementation and kpi reporting; DR/Business Continuity Planning & Implementation. Show less

System Technician

• Aug 1995 - Sep 1999

•Helpdesk support for AS40O, PC, Printer and Network issues; •AS40 operations including file maintenance, query design, backup and recovery procedures; •Software licensing and auditing, administration of Microsoft Select and Lotus Passport agreements; •Workstation installation and software configuration; •Member of Y2K team, responsible for checking bespoke AS400 software and amending RPG and control language programs where necessary; •Co-ordination and implementation of companywide training program for 150 staff in Microsoft office suite and Lotus cc:mail; •Senior training instructor, selection and training of software instructors; •Experienced ISO9002 lead auditor; •Responsible for creation and updating of ISO9002 and ISO14001 departmental procedures. Show less