Experience

Coral Eyewear

• United Kingdom
• Retail
• 1 - 100 Employee

• Non Executive Director

  • Jul 2020 - Present

  Tracey sits on Coral Eyewear's Board of Directors, responsible for supporting the Executive Team by:• Acting as a critical friend and trusted advisor• Being a sounding board and provide advice on key strategic and planning decisions• Reviewing financial and operational performance• Providing mentorship• Sponsoring introductions and aiding networking• Assisting during extraordinary events, eg M&A, major opportunities or issues

• Interim Chief Operating Officer

  • Jan 2020 - Jul 2020

  As Interim COO, Tracey reported to the CEO, with responsibilities including overall operations management, corporate governance, reporting and planning, programme and project management, performance reporting and improvement, and financial reporting and forecasting.Coral Eyewear glasses and sunglasses are made from regenerated plastics from oceans & landfill around the world. Designed by experts in London and Edinburgh, and made by a small team of artisans in Lombardy, the frames are infinitely recyclable and each one removes waste from the environment permanently.



AMS

• United Kingdom
• Human Resources Services
• 700 & Above Employee

• Bid Consultant

  • Sep 2021 - Jun 2022

  As a Bid Consultant for AMS, I was responsible for writing attention grabbing, client focused, data-rich, accessible bid content.As a Non Exec Director at Coral Eyewear, I provide advisory services, mainly in the finance and governance space. As a Bid Consultant for AMS, I was responsible for writing attention grabbing, client focused, data-rich, accessible bid content.As a Non Exec Director at Coral Eyewear, I provide advisory services, mainly in the finance and governance space.



AMS

• United Kingdom
• Human Resources Services
• 700 & Above Employee

• Head of Programmes

  • 2018 - 2019

  The design, management and leadership of a programme to integrate and unify processes, technology and organisational design across two connected clients, one based in the UK, and one in the US and CanadaSupporting the MD of an RPO’s Retail Banking Division through engaging direct reports with critical success factors and priorities, agreeing actions, monitoring progress, removing blockers and escalating issues, and facilitating and ensuring cross-account communication and collaboration.

• Head of Programmes

  • 2016 - 2018

  Design and management of a major financial institution’s resourcing transformation programme. Reporting into the Global Director of Resourcing, the role included prioritising and organising c 60 different activities, within workstreams such as Insight and Analytics, Innovation, Candidate Journey, and Culture. It required leading a matrix team of client VPs and directors, and integrating the programme with a broader HR transformation strategy

• Head of Client Services

  • 2015 - 2016

  Responsible for the delivery of client services to a major, global financial institution, Tracey's key objective was to develop and enhance client relationships, achieved through strong leadership, improved performance and reporting across the account, organisational restructure.

• Head of Programmes and Performance

  • 2014 - 2015

  Design and programme management of a multi-stream Continuous Improvement programme to enhance an RPO service delivering c7,000 hires pa to a financial service organisation. The programme was a jointly owned initiative between AMS and the client, and consisted of 9 workstreams, focusing on areas such as Operational Excellence, Stakeholder Engagement, People Development, Reporting, Processes, Attraction and Sourcing, and Governance



GoFlexi Ltd

• Interim Director, Employer Services

  • 2014 - 2014

  As Interim Director at GoFlexi, Tracey was responsible for supporting the founder of GoFlexi to establish the business in the marketplace, including development of the business model and service offering, delivery of website functionality and content, project and commercial management. As Interim Director at GoFlexi, Tracey was responsible for supporting the founder of GoFlexi to establish the business in the marketplace, including development of the business model and service offering, delivery of website functionality and content, project and commercial management.



RNLI

• United Kingdom
• Non-profit Organizations
• 700 & Above Employee

• Head of Organisational Development

  • 2012 - 2014

  Developing, rolling out and leading an Organisational Development strategy for the RNLI, using Lean methodologies, and engaging across the organisation with the chief executive, board directors, trustees, employee and volunteer stakeholders Developing, rolling out and leading an Organisational Development strategy for the RNLI, using Lean methodologies, and engaging across the organisation with the chief executive, board directors, trustees, employee and volunteer stakeholders



Various companies

• Freelance Consultant

  • Mar 2008 - Mar 2012

  Self-employed Consultant at various blue chip clients. Examples of projects include: - Worked with global sportswear brand to overcome challenges associated with hitting international recruitment targets for major business growth programme; recommended and implemented improvements to resource planning processes, supplier relationship and SLAs - Worked with international consultancy to improve resourcing performance in order to enable them to hit business growth targets; recommended and implemented improvements to outsourced supplier relationship, reporting structures and content, communication structures and content - Designed, developed and delivered competency framework workshops for senior managers, including creation of competency framework from scratch, in order to help this prestigious organisation achieve a culture change - Designed, developed and delivered interactive intranet based training on applying competency frameworks to selection processes - Reviewed underperforming contact centre team, including administration, management, feedback on SHL Occupational Personality Questionnaires (Level B qualified) and providing developmental and career coaching - Worked with the Director of Talent and OD to develop proposition for a new EMEA Resourcing Centre - Coached senior Managers - Defined EMEA resource planning and third party recruitment supplier interfaces and processes - Design, development and delivery of major recruitment selection training programme including courses, seminars and workbooks



AMS

• United Kingdom
• Human Resources Services
• 700 & Above Employee

• Client Director

  • Aug 1999 - Mar 2008

  Alexander Mann Solutions is the world’s leading provider of talent acquisition and management services.As Client Director, reported to AMS and client boards, with responsibility for team, budget, contract, supplier and stakeholder management. Achieved stretch profit margins for AMS, provided thought leadership to clients on resourcing matters, together with significantly improved time to hire, cost per hire, application to hire ratios, retention figures and internal recruitment percentages. Working with various blue chip clients, key projects included:o Designed, implemented and managed major multi-site resourcing solutionso Implementation and management of internal mobility and redeployment solutionso Designed, developed and delivered bespoke training courses on selection interviewing and talent managemento Designed, created and delivered tailored outplacement programmes, including design and development of various outplacement workshops, engagement of third party suppliers, management of processo Audit, working with McKinsey, of a global company’s internationally based IT population, including associated costs and returnso Review, definition and implementation of new selection processeso Full review and recommendations for the retention of contact centre staff