Experience

Hops & Apples Ltd

• United Kingdom
• Beverage Manufacturing
• 1 - 100 Employee

• Director

  • Aug 2021 - Present

  We have opened a Craft Beer and Cider Shop in Hemel Hempstead. We specialise in independent family run businesses. We are take away shop for Craft Beer, Cider, Spirit, Wine and Prosecco. We have an online business for delivery if you are unable to visit the shop. This is run by myself and my husband Tony. If you want something different to drink at home or away from the pub then pop in and see us soon. We have opened a Craft Beer and Cider Shop in Hemel Hempstead. We specialise in independent family run businesses. We are take away shop for Craft Beer, Cider, Spirit, Wine and Prosecco. We have an online business for delivery if you are unable to visit the shop. This is run by myself and my husband Tony. If you want something different to drink at home or away from the pub then pop in and see us soon.



Vanarama

• Hemel Hempstead, United Kingdom

• Funding Coordinator

  • Jan 2014 - Mar 2021

  I currently work for Vanarama and work on the funding department. i work within the administration department and chase paperwork and liaise with motor dealers to gather all the information so that it can be passed to the relevant funders for payment for the leased vehicles. I currently work for Vanarama and work on the funding department. i work within the administration department and chase paperwork and liaise with motor dealers to gather all the information so that it can be passed to the relevant funders for payment for the leased vehicles.



BSkyB

• St Albans

• Sales Account Consultant

  • Feb 2012 - 2014

  I currently work in Sky Business dealing with Pubs, Clubs, Hotels. I work within a contact centre and deal with existing and new customers. This involves any queries and technical issues that the customer may experience.My role involves calling businesses to increase sales in a territory of the UK. I use Sky systems to good effect and have to demonstrate good knowledge of the products and services. COLD calling for new business on regulary basis I currently work in Sky Business dealing with Pubs, Clubs, Hotels. I work within a contact centre and deal with existing and new customers. This involves any queries and technical issues that the customer may experience.My role involves calling businesses to increase sales in a territory of the UK. I use Sky systems to good effect and have to demonstrate good knowledge of the products and services. COLD calling for new business on regulary basis



Renault UK

• Rickmansworth

• Customer Support Manager

  • Apr 2009 - Dec 2011

  This role involves working within a very busy complaints and queries department. My aims were to promote the Renault Brand and by using high level of Customer Service to resolve complaints to a high level. I worked in a call centre and deal with existing customers in the UK. This was a telephone based role and involved generating new leads for new car sales. This role involves working within a very busy complaints and queries department. My aims were to promote the Renault Brand and by using high level of Customer Service to resolve complaints to a high level. I worked in a call centre and deal with existing customers in the UK. This was a telephone based role and involved generating new leads for new car sales.



Barclays

• United Kingdom
• Financial Services
• 700 & Above Employee

• Relationship Manager

  • May 2008 - Apr 2009

  I worked closely with High Network clients and offered Financial help in passing leads to Financial aAdvisers, Mortgage Advisers. It involved visiting customers at home . The role was building relationships and retaining customers for Barclays Bank I worked closely with High Network clients and offered Financial help in passing leads to Financial aAdvisers, Mortgage Advisers. It involved visiting customers at home . The role was building relationships and retaining customers for Barclays Bank



Independent Mortgage Advice Bureau

• Hemel Hempstead, United Kingdom

• Mortgage Consultant

  • Jun 2006 - May 2008

  Independent Mortgage Advice Worked for Independent Broker- Branch based role Face to face interview and telephone based role CEMAP QUALIFIED Provided excellent Customer Service Sold Mortgages, Life Assurance, Home Insurance. Recommendations from clients on previous mortgages sold Looked after the customer throughout the sales process Independent Mortgage Advice Worked for Independent Broker- Branch based role Face to face interview and telephone based role CEMAP QUALIFIED Provided excellent Customer Service Sold Mortgages, Life Assurance, Home Insurance. Recommendations from clients on previous mortgages sold Looked after the customer throughout the sales process



Cheltenham & Gloucester

• St Albans, United Kingdom

• Trainee Mortgage Advisor

  • Apr 2005 - Jun 2006

  Branch Based trainee Mortgage Advisor- Qualified 2006- CMAP Dealt with new & existing customers Face to Face meetings and telephone enquiries Selling Mortgages, home insurance and life assurance Relationship building Excellent Customer Service Branch Based trainee Mortgage Advisor- Qualified 2006- CMAP Dealt with new & existing customers Face to Face meetings and telephone enquiries Selling Mortgages, home insurance and life assurance Relationship building Excellent Customer Service



Bradford & Bingley

• Hemel Hempstead, United Kingdom

• Sales Associate

  • Sep 2003 - Apr 2005

  Worked part of a close team of five Worked on Enquiries/helpdesk Sales leads passed to IFA, Mortgage Advisor Cashiering duties Fisrst point og contact for Bradford & Bingley Sold different products and service depending on needs of customer Sales commited role Provided excellent Customer Service Regulary won awards for providing Excellent Customer Services Worked part of a close team of five Worked on Enquiries/helpdesk Sales leads passed to IFA, Mortgage Advisor Cashiering duties Fisrst point og contact for Bradford & Bingley Sold different products and service depending on needs of customer Sales commited role Provided excellent Customer Service Regulary won awards for providing Excellent Customer Services



Greene King

• Bury St Edmunds

• Customer Sales Representative

  • Apr 2000 - Sep 2003

  HEAD HUNTED back to company as origionally worked 1996 Worked National Accounts Team Taking orders for publicans Set up new database for new customers Teleaccount Managing Cold calling business on regular basis Worked closely with Area Sales Managers to maintain maximum level of service and satisfaction Sold in current promotions HEAD HUNTED back to company as origionally worked 1996 Worked National Accounts Team Taking orders for publicans Set up new database for new customers Teleaccount Managing Cold calling business on regular basis Worked closely with Area Sales Managers to maintain maximum level of service and satisfaction Sold in current promotions



MPM Windows

• Mildenhall

• Sales Administrator

  • Apr 1999 - Apr 2000

  Provided sales quotes for window companies CAD drawings on request Teleaccount Mangaging Mail advertising Attended trade shows and social events cold calling for new business Provided sales quotes for window companies CAD drawings on request Teleaccount Mangaging Mail advertising Attended trade shows and social events cold calling for new business



Silverline Office Furniture

• Mildehall

• Sales Administrator

  • Aug 1998 - Apr 1999

  Tele Account Managing Dooor to Door canvassing Provided administration and clerical services for Sales Reps cold calling for new business Tele Account Managing Dooor to Door canvassing Provided administration and clerical services for Sales Reps cold calling for new business



Greene King

• Bury St Edmunds

• Customer Sales Representative

  • Jun 1996 - Aug 1998

  pls see above for full details of the job role pls see above for full details of the job role