Experience

Stepz Fitness

• Wellness and Fitness Services
• 1 - 100 Employee

• Gym Manager

  • Oct 2021 - Present



Commonwealth Bank

• Australia
• Financial Services
• 700 & Above Employee

• Customer Engagement Manager

  • Mar 2018 - Oct 2021

• Sales & Service Coach

  • Jul 2016 - Mar 2018

• Branch Manager

  • May 2003 - Jul 2016

  A Branch Manager is responsible for creating an engaged and passionate team committed and motivated to sell the Bank's products and services. This includes delivering exceptional sales and service outcomes for customers and ensuring the achievement of the overall delivery of all agreed business outcomes . Through effective sales management and leadership the primary focus is to lead a team that excels in business outcomes, customer service and in providing financial needs to customers This is a dynamic, fast-paced role with the opportunity to help people grow and develop, directly impact branch customer satisfaction levels and gain accountability over the performance of an entire branch. Show less

• Apollo - Executive Management High Potentials Program

  • Aug 2012 - Jun 2013

  A selective Executive Sales Management Program for high potential managers in the Retail Bank. Talent recognition program to develop and enhance leadership and presentation skills.

• Manager Retail

  • May 2002 - May 2003

  Responsible for the management of Home Loans and General Insurance for 17 Sydney Region Branches. Providing direct support and training to personal lenders and branch managers. Subject Matter Expert in Personal Lending for the Area. Identified and developed potential new lenders for the area. Carried out internal audits to ensure regulatory compliance and operational efficiency/accuracy

• Future Now Program

  • Mar 2002 - May 2002

  Selective Branch Manager Development Program

• Customer Service Manager

  • Jan 2001 - Mar 2002

  Assist the Branch Manager to lead a motivated team to sell the Bank's range of personal lending, deposit and investment products and services to new and existing clients. This includesdelivering first class service to our clients, leading a team and helping the members of this team achieve both personal and branch targets

• Personal Lending Manager

  • Sep 1999 - Jan 2001

  Responsible for selling home loans and other banking products and services to customers to meet their needs. Responsible for managing the entire home loan process on a customer’s behalf: from initial contact, right through to settlement.

• Customer Service Specialist

  • Oct 1998 - Sep 1999

  This customer-facing position involves ensuring customers’ needs are met and looking for sales opportunities by understanding customers’ broader financial needs. Interacting with people and helping them with their day-to-day banking.

• Customer Service Representative

  • Oct 1996 - Oct 1998

  This customer-facing position involves ensuring customers’ transactional needs are met and looking for sales opportunities by understanding customers’ broader financial needs and referring them to the appropriate specialist.