Experience

YUNI Beauty

• United States
• Personal Care Product Manufacturing
• 1 - 100 Employee

• Customer Experience

  • Dec 2018 - Present

  United States Provide customers with an exceptional experience during and after the purchase of our products. Work with yoga studios to give them the support they need to sell our products in house.



Erica Lill & Co

• Administrative Assistant

  • Sep 2022 - Jan 2023

  United States Provided administrative support including CRM management



FASHIONPHILE

• United States
• Retail Luxury Goods and Jewelry
• 200 - 300 Employee

• Customer Experience Manager

  • Apr 2017 - Apr 2019

  Beverly Hills, CA Fashionphile is a growing ecommerce luxury goods reseller. Business has doubled in the year + that I have been here. Through my contacts I have increased the items we acquire daily. I have raised productivity and employee morale implementing organization of processes, on going training and creating a supportive environment.



eskandar

• Retail Apparel and Fashion
• 1 - 100 Employee

• General Manager

  • 2012 - 2016

  Beverly Hills / Los Angeles Increased sales in a lifestyle start up location by 43% through outside marketing, events, social media, and strategic partnerships. Generated sustainable revenue and sustainable ROI. Increased the company’s foot print. Took control of critical problem areas while also delivering on customer commitments. Retail operations, team building, sales planning, emerging consumer trends and inventory management.



Neiman Marcus Group

• United States
• Retail
• 700 & Above Employee

• Sales

  • 2012 - 2012

  Beverly Hills, CA Sold from all departments including cosmetics while based in the handbag department and earned straight commission. Created an outstanding customer experience to ensure return customers. Merchandised the handbag department.



SILVERADO SENIOR LIVING INC

• United States
• 1 - 100 Employee

• Sales and Marketing

  • 2010 - 2012

  Redondo Beach, CA Increased sales by 20% through negotiating and closing large profitable contracts, marketed events for the community and businesses, and partnered with all core business operations to increase the company’s foot print. Expanded global market share through account development, lead positioning and pricing, competitively analyzed and watched emerging consumer trends. Sales, cold calling, marketing, MOD on the weekend, worked with residents who had dementia, Registered Nurses, Doctors… Show more Increased sales by 20% through negotiating and closing large profitable contracts, marketed events for the community and businesses, and partnered with all core business operations to increase the company’s foot print. Expanded global market share through account development, lead positioning and pricing, competitively analyzed and watched emerging consumer trends. Sales, cold calling, marketing, MOD on the weekend, worked with residents who had dementia, Registered Nurses, Doctors, hospitals, and administrator. Show less



Neiman Marcus Group

• United States
• Retail
• 700 & Above Employee

• Designated Sales Associate Chanel Handbags

  • 2006 - 2010

  Beverly Hills, CA Marketed Chanel product utilizing networks, liaisons, business connections, sales associates, and relationships with upper level decision makers. Expanded global market share, negotiated and closed large profitable contracts. Increased sales of this multi-million dollar business from 6M in 2006 to 23M in 2010. Received top sales awards each year for personal sales of over 1M each year.



Versace USA

• Area Manager

  • 2005 - 2006

  McLean, Virginia Managed 2 stores while liquidating one and opening the other including punch list for store opening. Retail store operations, customer service excellence, inventory management, team building, training and supervision, budgeting, cost controls, scheduling, hiring, firing, start up. Recruited from Max Mara.



Max Mara

• Store Manager

  • 2003 - 2005

  Mclean, Virginia Recruited by the owner of this franchise, created events to help drive business. Store management, merchandising, hiring, firing, scheduling, budget control. Increased sales by 5%



Neiman Marcus Group

• United States
• Retail
• 700 & Above Employee

• Designated Sales Associate

  • 2000 - 2003

  Mclean Virginia Recruited from Saks Fifth Avenue to work as the DSA for a new line at Neiman Marcus called Eskandar. Educated customers, sales associates, visual team and the executives on the collection. Increased business through sales by 10%. Utilized my knowledge of the hierarchy in department stores to get placement of product in strategic areas for display.



Saks Fifth Avenue

• United States
• Retail
• 700 & Above Employee

• Department Manager

  • 1995 - 2000

  McLean, VA Moved around from department to department by store management to experience all departments in the store. Learned merchandising, stock management, people management, clientelling, etc. Oversaw all departments as Manager On Duty including cosmetics.