Experience

Little Land Nursery and Montessori Centre

• Education Administration Programs
• 1 - 100 Employee

• Office Manager

  • Feb 2022 - Present



Youghal Cancer Support Centre

• County Cork, Ireland

• Director Of Services

  • Apr 2019 - Jun 2020

  Solely responsible for the day-to-day running of the Support House and Charity. The main point of contact for clients, counsellors, therapists and volunteers. Having an ability to communicate complex sensitive information in an understandable form to clients. • Schedule appointments for clients and send reminders. • Filed, organised, and maintained electronic and hard copy documents and case files. • Received payments, recorded receipts for donations and daily banking. • Liaise with local hospitals, radio stations, local groups and give presentations on services offered by the charity • Report to Trustees of the charity as part of governance process. • Maintain electronic diary to ensure that services are available for clients • Organise a work rota for volunteers • Organise fundraisers, presentations & open days to promote the charity Show less



Edward Hands & Lewis Solicitors

• United Kingdom
• Law Practice
• 1 - 100 Employee

• Receptionist/Office Administrator

  • May 2017 - May 2018

  Highly efficient legal assistant with extensive knowledge of the administrative and secretarial procedures in a legal environment. A strong team player with excellent client facing and communication skills. Having an ability to communicate complex sensitive information in an understandable form to clients. • Taking phone calls from clients, organising and scanning post and DX letters and documents, sending emails, • Audio dictation, typing correspondence and confidential matters • Welcoming clients into the building and maintaining a clean and organised reception area. • File and maintained hard copy and electronic documents case file revisions within of the Document Management environment. • Proper scanning, storing and data entry in relevant database for quick and easy access. • Performed administrative tasks including management of highly important documents, including proper distribution, tracking and retrieving, and maintenance of electronic folders. • Engrossing and storing electronic and hard copy wills within the document system. • Scheduled appointments, interviews, and consultations. • Checking, copying and certifying Client Identification. • Received payments, recorded receipts for services and daily banking. • Preparing Lasting Power of Attorneys for certification by solicitor. • Generating Conveyancing Quotes, instructing cases to conveyancers and opening files, both electronically and physically. Show less



Palmers Garden Centre

• United Kingdom
• Retail
• 1 - 100 Employee

• RECEPTION, CUSTOMER SERVICE & ADMIN

  • Oct 2011 - May 2017

  Responsible for ensuring that customer enquiries are resolved at first point of contact unless specialist knowledge or further investigation is required. Doing this by using judgement and taking decisions within established procedures for each enquiry • Responding to customer and supplier enquiries and objections in person or via telephone, letter, and e-mail: always in a professional & efficient manner. • High level of initiative to insure the smooth operation between departments in the absence of management. • Processing orders, applications and requests for information. • Dealing efficiently with questions and queries from customers and suppliers. • Maintaining physical and electronic data files. • Keeping up to date with the company's products, services and procedures. • Directing unresolved issues to expert colleagues. • Organizing deliveries with Sub Suppliers and Customers • Various Administration incl. Invoicing / ledgers / Stock Receiving / ePoint of Sale System (ePoS) entry, using MS Office • Responsibility as Till Supervisor. Incl. Dealing with issues / Insuring suitably staffed depending on activity • Commercial responsibility, Safe Keys, Till Floats, Cashing up the Store and coffee shop tills. Record and Advise management of daily totals. Show less



The Village Florist

• United Kingdom
• Retail
• 1 - 100 Employee

• Florist

  • 2007 - 2008

  Customer care and satisfaction • Creating flower arrangements for InterFlora • Supporting orders from customers via the telephone and in person • Ensuring correct delivery with delivery personnel • Assisting on ordering of supplies / Stocktaking • Balancing cash register / Opening and Closing of Store Customer care and satisfaction • Creating flower arrangements for InterFlora • Supporting orders from customers via the telephone and in person • Ensuring correct delivery with delivery personnel • Assisting on ordering of supplies / Stocktaking • Balancing cash register / Opening and Closing of Store



Nashua Truprint Photoprocessing

• Telford, England, United Kingdom

• Customer Care Officer

  • 1990 - 1994

  • Customer care and satisfaction • Dealing quickly and efficiently with customer queries and complaints via both the telephone and through letters • Keeping customers informed throughout any query • Customer care and satisfaction • Dealing quickly and efficiently with customer queries and complaints via both the telephone and through letters • Keeping customers informed throughout any query