Experience

Corona Energy

• United Kingdom
• Utilities
• 100 - 200 Employee

• Customer Care Executive

  • Nov 2022 - Present

• Change Of Ownership Account Executive

  • Jan 2021 - Dec 2022



Booker Group

• United Kingdom
• Wholesale
• 700 & Above Employee

• Lead Inventory Analyst

  • Aug 2020 - Dec 2020



Vanarama

• United Kingdom
• Automotive
• 100 - 200 Employee

• Senior Complaints Executive

  • Feb 2019 - Jul 2020

• Fleet Customer Experience and Process Manager

  • Sep 2017 - Feb 2019

  As part of the Fleet proposition at Vanarama, we have the choice of multiple Funders in order to get the best price and product for the Customer, to meet their Business needs.Included in this offering, I project manage and work closely with a Fleet Management software provider to create and implement the Vanarama Fleet Application. This innovative Application allows the Customer to manage a Fleet, from the point of delivery through to the end of contract and all in-life management services and processes.Having learnt all aspects of the Business systems and processes, this has enabled myself to identify any challenges and create alternative solutions, processes and Customer journeys for our new Fleet offering.Create and implement a new Team and managing all Fleet orders, finance documentations, vehicle deliveries, in-life management and requests, complaints, through to end of contract dehire processes. Whilst managing Customer expectations and provide excellent Customer Service. Show less



Lex Autolease

• United Kingdom
• Financial Services
• 500 - 600 Employee

• Senior Account Executive

  • Apr 2008 - Sep 2017

  Having worked in the Customer Services Team in the Broker Division of Lex Autolease, since 2008 and progressed to a Senior Role. Where relationships were created and maintained with all the Brokers across the UK, 3rd Party Suppliers and Customers, whilst managing the Teams workoad to ensure Business SLA's are met and exceeded. Responsible for Monitoring and reporting of staffing levels and activity. Arrangement of Contract Amend quotations, booking of vehicle collections, Early Termination quotations, transfer of hire, invoice disputes and handling complaints. Providing and demonstrating an excellent level of Customer Service, resulted in the large Fleetgrowth within the Business. Ensuring correct levels of Customer Service are provided and management of Customer expectations. Show less



GODFREY DAVIS (CONTRACT HIRE) LIMITED

• United Kingdom
• Financial Services

• Vehicle Remarketing Executive

  • Oct 2000 - Apr 2008

  Working for Godfrey Davis in the Vehicle Re-Marketing Team. Managing and supporting the Auction Sales process for contract hire vehicles. Vehicle Re-Marketing End of Contract Damage Assessment, Booking of vehicle collections, Driver Sales for end of lease purchase and quotations. Working for Godfrey Davis in the Vehicle Re-Marketing Team. Managing and supporting the Auction Sales process for contract hire vehicles. Vehicle Re-Marketing End of Contract Damage Assessment, Booking of vehicle collections, Driver Sales for end of lease purchase and quotations.