Experience

Complia Health, Now Part of Axxess

• United States
• Software Development
• 100 - 200 Employee

• Implementation Consultant

  • Sep 2022 - Present

  Assist external clients in the implementation of Complia Health systems and solutions. Evaluates client needs, develops configurations that support best practice business processes. Defines and executes on delivery and implementation plans. Tests and troubleshoots final system setups. Provides training and end-user support during and after the implementation process. Provide assistance in scoping projects or developing proposals Industry knowledge of Hospice and/or Home/Health Care Excellent customer service skills with internal and external clients. Problem Solver Effective communicator Ability to multitask and juggle different projects simultaneously. Show less



Caring Arms Home Care LLC

• Jacksonville, Florida, United States

• Administrator

  • Aug 2020 - Present

  Develop company and organizational goals. Remain informed and educated about home health regulations and standards as well as management issues. Promote interdepartmental cooperation and communication, which may result in mediation of faculty/staff disputes. Develop employee excellence through recruitment, retention, training, motivation and reward. Establish performance goals with supervisors and evaluate their performance. Participate in strategic, short-range, and long-range planning for educational, patient care, research, revenue, and public relations programs. Manage, control, coordinate, and supervise the fiscal activities of the agency, including funding development, budget negotiations, generation of patient care revenue, and contract preparation, negotiation, and approval. Coordinates special department activities, including conferences, workshops, and other functions. Monitor the record system and statistical reporting system for proper documentation, planning and evaluation. Develop policies focused on patient care in collaboration with the staff and the owners/officers Develop employee excellence through recruitment, retention, training, motivation and reward. Oversee care delivery and patient outcomes to ensure that care meets the patients’ needs. Monitor and take reasonable steps to ensure: a. Patient rights are exercised. b. Compliance with applicable Federal, State and Local laws and professional standards are maintained. c. Compliance with established policies and procedures. d. Compliance with the patient’s plan of care. Ensure that the numbers and qualifications of personnel available to provide and supervise services are sufficient to implement the plans of care and treatment to meet the medical, nursing and rehabilitative needs of the patients. Assure accuracy of public information material and activities. Implement performance improvement priorities Show less



PointClickCare

• Canada
• Software Development
• 700 & Above Employee

• Implementation Specialist/Consultant

  • Mar 2017 - Aug 2020

  Prepare and deliver quality training to customers based on adult learning principles and best practices · Determine individualized and group training plans that address specific business needs · Assess learner needs and capabilities and adapt training methods to meet the needs of the learner and ensure training success. · Deliver train the trainer programs to support and enable end user customer training rollout, including coaching and shadowing support · Coordinate training sessions including scheduling of participants and other related resources · Deliver online or onsite instructor-led training using a variety of tools including online meeting and collaboration applications like Zoom, WebEx, and Microsoft Teams · Conduct instructor-led classroom training sessions for customers at company, industry conferences or customer sites using a variety of instructional techniques or formats · Consistently incorporate training techniques that keep learners engaged and perform ongoing analysis to determine effectiveness of training · Develop and maintain expertise and knowledge in multiple product offerings, including the knowledge of the end-to-end solution and product value outcomes •Lead a detailed clinical discovery and develop recommendations to execute a delivery approach that will drive outcomes and value • Establish and maintain strong successful customer relationships by utilizing excellent communication and collaboration skills • Act as a trusted advisor to the customer, build strong partnerships to develop implementation approaches that consider the impact to a customer’s business and daily workflows • In collaboration with the project team, proactively anticipate, identify, and communicate issues, risks, escalations, timelines and delays to ensure an exceptional customer experience and successful implementation •Lead, influence, advise and support customer change management strategies, including the plans for user readiness and acceptance. Provide Q/A using CKPI Show less



Consulate Health Care

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Clinical Informatics Consultant

  • Jan 2013 - Mar 2017

  Deliver online or onsite instructor-led training using a variety of tools including online meeting and collaboration applications like Zoom, WebEx, and Microsoft Teams · Conduct instructor-led classroom training sessions for customers at company, industry conferences or customer sites using a variety of instructional techniques or formats · Promote and enable the use and adoption of online training courses to support ongoing end-user learning · Consistently incorporate training techniques that keep learners engaged and perform ongoing analysis to determine effectiveness of training · Provide feedback and recommendations for improvements as it relates to training processes and the development of training program curriculum · Establish and maintain strong successful customer relationships by utilizing excellent communication and collaboration skills · In collaboration with the project team, proactively anticipate, identify, and communicate issues, risks, escalations, timelines and delays to ensure an exceptional customer experience and successful implementation · Test, pilot, and document new professional services offerings · Develop and maintain expertise and knowledge in multiple product offerings, including the knowledge of the end-to-end solution and product value outcomes · Provide process improvements for compliance using data reports and dashboards to provide workflow modifications needed to improve state compliance. · Provide insights into Clinical Key Performance Metrics solutions to improve benchmarks Show less