Customer Service Advisor

• Mar 2021 - Present

Customer Service Advisor

• Jan 2021 - Mar 2021

Installation Co-Ordinator

• Jul 2020 - Dec 2020

Contact Tracer (NHS)

• Mar 2020 - Jul 2020

Working on the Track and Trace programme for Covid-19 Working on the Track and Trace programme for Covid-19

Customer service administrator

• Jan 2020 - Mar 2020

Customer Service Administrator

• May 2009 - Jan 2020

Here I play an active role within and team, maintaining full responsibility for the closure of deceased accounts. In this capacity, I oversee closure payments, refunds, and offsets whilst also processing Inheritance Tax payments, ensuring correct documents are received and forms are completed correctly, as well as making payments to HMRC. Other duties include the reconciliation of sundry transfers and out of scope queries, raising risk assessments to investigate payments, the investigation of missing funds, and processing of collection/recovery deceased accounts in debt. It is critical that a high attention to detail is consistently maintained so I ensure that the death certificate is received and that letters are sent to the Executor to confirm when estate finalised to pay outstanding debt. As part of the role, I provide support and guidance to colleagues by championing all aspects of training, coaching and personal development; training individuals on a 121 basis, whilst also conducting training on multiple sites to ensure processes are aligned Show less

Human Resources Administrator

• Mar 2009 - May 2009

Temporary Position Temporary Position

Used Truck Administrator

• Dec 2002 - Feb 2009

Following on from my success as a Clerical Administrator, I was hired to support the administration of all Fleet expiries and Direct Buybacks within Volvo Group UK Ltd. This included full oversight of reports, sales invoices, purchase orders, contracts, customer/supplier account setup, onto the internal system. I also administered the trade-in process, extensions and early terminations, whilst maintaining further responsibility for overseeing vehicle document management and ensuring V5, MOT and HPI Clearance sent to the customer on payment clearance. During this time, I was challenged with organising Vehicle Movements including any breakdowns on route to customer and arranging Stock Audits of all stock vehicles including the Wholly owned Volvo Dealers. To complete these duties, I regularly liaised with Salesmen and customers to ensure the vehicle process ran going smoothly, whilst assisting in the general administration of the department as and when required Show less

Clerical Assistant

• Jul 1989 - Dec 2002

As a Clerical Assistant, I processed all deliveries for the Student restaurants and kitchens, overseeing all food and non-food orders to ensure that all supplies were delivered; notifying the suppliers of any discrepancies, when required. I recorded and reported all maintenance faults to the relevant Engineer, as well as investigating and reporting potential suppliers to the Purchasing Manager. Other duties included the management of customer queries over the telephone, collating orders from outlets, and sorting correct figures to be sent to the supplier. Moreover, I managed catering booking over the telephone and inputting onto the internal system, with responsibility for typing up the staff Rotas and official orders for equipment and repairs/services. Show less

Accounts Assistant

• 1988 - 1989

Administration

• 1986 - 1988

Births, Deaths & Marriages Births, Deaths & Marriages