Experience

Youth Employment Service (YES) South Africa

• South Africa
• Non-profit Organizations
• 200 - 300 Employee

• Strategic Business Consultant

  • Sep 2018 - Present



Adcorp Group

• South Africa
• Human Resources Services
• 300 - 400 Employee

• Former Managing Executive- InnStaff Hospitality Staffing and Zest Hospitality Staffing

  • Feb 2016 - Mar 2017

  • Develop and operationalise the short, medium and long-term strategic operational objectives for three companies namely InnStaff South Africa (managed workforce of 7500 staff )InnStaff Swaziland and Zest Hospitality (functional outsourcing ) • Lead and direct the business as a whole • Ensure delivery of operational excellence and insight to candidates and client • Integrate operational systems and innovative developments to enhance competitiveness • Manage the efficiency and effectiveness of operations to ensure service quality and cost efficiency • Ensure business growth through directing and leading activities • Drive an ongoing reduction of expenditure and an increase in revenue as well as margins • Influence the strategic positioning of the company service offerings • Develop new and enhance existing client relationships, partnerships and associations; • Protect and build brand integrity, develop industry partnerships • Set ,manage ,review and approve annual budgets and forecasts • Conduct cost-benefit analyses to design differential pricing models in support of higher margins; • Ensure risk and liability management governance structures are in place • Ensure compliance with all regulatory and legislative requirements and best practice; • Ensure that quality resources and methods are used in managing the business; leverage technology to transform operations, reduce operational expenditure and support flexible, scalable systems and processes; • Manage the operations of the company in ways consistent with strategic goals and performance targets; review performance against operational excellence criteria and performance targets, organise counter measures when required, harness metrics, analytics and business intelligence to make smart workforce and business decisions • Manage the attraction, retention and development of a high-performance leadership team while driving transformation Show less



Quest Staffing Solutions

• South Africa
• Human Resources Services
• 200 - 300 Employee

• Head: Business Process Outsourcing

  • Sep 2015 - Jan 2016

  • Accountable for managing and directing the BPO strategic framework • Formulate strategy at the highest level to maximize client acquisition, retention, “stickiness” and profitability and drive the Human resource outsourcing value proposition • Direct revenue growth and ensure accountability for profits. Lead and optimise team effectiveness, operational management processes, service and innovation, quality and cost efficiency • Provide a comprehensive and authoritative view of client requirements and potential solutions thereto. Interfaced with C - Suite executives • Research and introduced global best practice for competitive advantage and differentiation • Apply “design thinking principles” to ensure broader participation and effective change management • Analyse customer and company data and provide an authoritative view thereto • Ensure stakeholder engagement and leverage networking opportunities locally and globally by targeting, initiating and managing strategic partnerships • Identify risks and ensure appropriate strategies are in place • Formulate marketing plans to support value proposition • Ensures superior customer service to create value • Effectively manage multiple verticals/industries and multi-disciplinary teams • Drives the culture of the business Show less



Kelly Group

• South Africa
• Staffing and Recruiting
• 100 - 200 Employee

• Group Marketing Executive

  • Mar 2012 - Aug 2015

  • Assumed responsibility for the full marketing function• Reports included the divisional Marketing Managers to ensure alignment of all 14 brands• Ensured intergroup co-operation and collaboration• Specific duties included but were not limited to full analysis of market intelligence, specialist service offerings, new product development, industry measurement of client, employee and candidate satisfaction indexes • Strategic planning and actively driving the operationalisation of the strategic imperatives within all brands• Responsible for all key events (Clients and Employees) • Designed and implemented reward and recognition programmes for the top performers in the organisation• Participated in a number of industry related forums and was a board member of Business Processing Enabling South Africa (BPESA)• Directed online strategy development through active participation in forums responsible for the design of external job boards and career portals• Represented the Kelly Group at numerous official functions• Group communication externally and internally - education on labour matters, corporate social initiatives and specific advertising campaigns• Actively promoted the corporate image of the company through various media touch points and assumed the role of spokesperson and subject matter expert on leading staffing topics• Coordinated and managed all strategic initiatives with global partner Kelly Services (a Fortune 500 company)• Actively involved in the listing of Kelly Group including the collation of the prospectus, meeting with investors. Oversaw the preparation of the Annual Report and bi-annual shareholder review Show less

• Group Sales Executive

  • Mar 2012 - Jun 2015

  • Strategic management role for top revenue generating customers• Directed and supported Key Account Management by determining strategies, tactics, sales plans, targets and signature solutions • Critical objective was to translate the company’s strategic direction and align the business objectives of the turnaround strategy by identifying and managing growth opportunities across multiple cultures, geographies and industries through innovative improvements • Forged long term partnerships by interfacing with customers • Monitored and ensured high levels of quality, accuracy and alignment of processes for optimal client satisfaction• Trouble shooting through engagement, negotiation and resolution for continuous improvement • Provided leadership, planning and support to teams to ensure optimal change integration • Provided input to the strategy and direction of the organisation as a member of the Group Executive Committee • Crafted an effective organisational framework focussed on specialisation to enable strategic fulfilment and collaboration between 14 separate business units• Managed sales forecasting, planning and budgeting processes to ensure delivery of profitability requirements as per the strategic objective• Trend analysis; competitor and market surveillance • New product and service development - identified product improvement or new products by remaining abreast of trends, market conditions and competitors• Ensured alignment between client requirements, operational processes and shared services functions by leading and developing different teams for effective execution of strategy• Managed global strategic alliance partner, a Fortune 500 Company and leveraged revenue and marketing opportunities through collaboration and sharing of global accounts and benchmarking best practice Show less



Kelly

• South Africa
• Staffing and Recruiting
• 300 - 400 Employee

• Managing Director

  • Aug 2002 - Mar 2006

  • Functional and strategic reporting to the Board of Directors to keep them abreast of developments in the industry to ensure that appropriate policies are developed to meet company mission and objectives, complying with all relevant statutory and applicable legislation • Prepared annual business plans, budgets and monitored progress against these plans to ensure that the company obtained its objectives as cost effectively and efficiently as possible. • Directed and controlled the company operations through the management of 43 branches and operational sites nationally (including joint venture partnerships) • Instrumental as team member tasked to establish the setting up and running of two joint Venture companies with BEE partners •Directed and managed the corporate social investment projects including the setting up of the Kelly Alexandra Township Community Project • Guided and directed the management team pertaining to division policy and ensured that operating procedures were properly understood and implemented • Introduced the Investors in People standard to ensure that the best possible services were provided to outperform in the industry • Developed and maintained an effective marketing and public relations strategy to promote the services and image of the company. Played an active role as media spokesperson • Established and maintained effective partnerships with major customers and strategic stakeholders. Actively engaged with the sales executives to identify new revenue opportunities and full responsibility for the entire marketing function • Collaborated with colleagues within other divisions to maximize opportunities • Coordinated the efforts of shared service departments including Finance, HR and Payroll (14 000 weekly paid temporary workers), IT, Legal and Internal Audit • Assumed responsibility for culture, motivation and morale including retention strategies, succession planning etc. Show less