Tracey Wingate

Customer Experience Associate at Package Free
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Contact Information
us****@****om
(386) 825-5501
Location
New York City Metropolitan Area, US
Languages
  • Spanish Professional working proficiency
  • English Full professional proficiency

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Bio

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Experience

    • Customer Experience Associate
      • Jul 2020 - Present

      • Actively resolve customer service inquiries and questions via the chat and email• Ensure timely shipment of orders by identifying and resolving fulfillment complications• Ensure timely shipment of subscription orders by resolving failed transactions

    • Case Investigator and Contact Tracer
      • Jul 2020 - Sep 2020

    • Network + Development Intern
      • Oct 2019 - Jun 2020

      • Responded to donor inquiries, maintained donor database and processed acknowledgement letters• Communicated directly with network leaders to address questions and concerns• Created procedures and guides for internship tasks and trained two interns

    • Sales Associate
      • Sep 2019 - Mar 2020

      • Actively engaged customers in conversations about low and zero waste living• Supported managers in upholding consistent inventory and accuracy controls in store

    • Regional Collaboration Coordinator
      • Sep 2018 - Jul 2019

      • Conducted a regional food producer assessment to understand how Growing Places can better support producers in North Central Massachusetts• Planned and executed pop-up farmers' markets to reach food insecure community members• Facilitated listening sessions with community partners to better understand barriers residents experience in accessing healthy food

    • Sustainability Fellow
      • May 2018 - Aug 2018

      • Created a model municipality map to be used by farmers, developers and community planners to guide where the best spots for renewable energy development are in New Hampshire• Created an online interactive map displaying municipal solar projects in New Hampshire

    • Peer Academic Coach
      • Sep 2017 - May 2018

    • Sustainable Dining Communications Manager
      • Sep 2017 - May 2018

    • Doris Duke Conservation Scholar
      • Jun 2016 - Jan 2018

      • A competitive two-year, paid fellowship• Worked with Sky Island Alliance in Tucson on restoration projects to support local wildlife• Interned on an organic vegetable farm in Palmer, Alaska, conducted research on invasive weed management and produced a short film on food sovereignty

    • Compost Manager
      • Sep 2016 - Dec 2016

      • Organized outreach events to increase student awareness of composting on campus and encourage participation• Worked with two other students to collect food waste and turn the on-campus compost piles once a week

    • Sustainable Food Intern
      • Jan 2016 - May 2016

    • Sustainability Representative
      • Sep 2015 - May 2016

    • Intern
      • Jun 2015 - Jan 2016

      • Processed deposits, archived documents, prepared mailings, managed member database, attended board meetings• Represented organization at community events

    • Intern
      • Sep 2015 - Dec 2015

      • Taught ESL to members of the Saratoga Community• Entered client data into agency database to ensure needs of community members were being met

Education

  • Skidmore College
    -
  • Sarah Lawrence College
    -

Community

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